It's a UPS store, so not much to say aside from customer service as that's what it's all about…read more Luckily, this location is really great at customer service! Kind, funny, personable... win win win. I only go when I have to, but I'm glad to have these great folks there when I have to.

Friendly and efficient UPS employees. I liked how they handled my return package and allowing other…read morecustomers to move on and keep line waiting short.

I go to this UPS location in Nippers Corner whenever I need to return Amazon packages. They are…read morealways so nice. I've truly never had a bad experience there.

Simple request -- needed to send out an Amazon return. Met with the kindest folks who work here and…read morehandled with grace and kindness. I was in and out in under 5 minutes and I can't thank them enough!

I've been using the FedEx and the USPS in Brentwood to ship packages for years, only to face the…read morehassles of understaffed locations with long lines, inefficiency, and unhelpful employees. And then I happened to be in the Green Hills vicinity with a package to mail. I knew there was a UPS store on Hillsboro Pike near the mall, so I gave them a try. Oh my goodness, what a tremendous difference between them and everyone else in the business!! I walked in expecting the same disappointment that I've experienced so many times with FedEx and the U.S. Postal Service. There were two customers being helped by two employees. I didn't have much tome, and this could take forever because there will inevitably be an issue with BOTH customers that takes 20 minutes to resolve. That's how it's always been in my experience. Suddenly, as I approached the counter, a third employee emerged and happily took care of me at her register. But surely there will be some sort of issue with my package, or a delay, or a poorly trained employee that turns a simple package drop off into some sort of saga, right? No!! Absolutely no saga!! She had my package checked in and was handing me a receipt in 30 seconds. It was literally 30 seconds from the start to the finish of the transaction!! I was stunned! Thank you, UPS in Green Hills, for a painless and effortless experience far beyond any other way to ship packages in Nashville! I didn't know such a thing still existed.

Nice people but need to train their employees better--I was completely misadvised by one of the…read morein-store employees and ended up spending $100 extra for a service I didn't receive, and the managers won't provide any sort of compensation/refund. Not the end of the world but buyer beware!

Great place to drop off large packages for shipping as well as those packages you want delivered…read morefaster. I dropped my rating due to the fact that they don't update their hours for holidays or when they decides to close early or not open the location. They could do a better job with general notification.

This team goes above & beyond! Someone had sent me a couple of packages and had put the wrong…read moreaddress. Mark at UPS tracked me down on the internet. He sent me a message to call him. I called him, and he let me know what had happened. They held my packages for me at their hub until I was able to pick them up. They could have just returned to sender or leave at the wrong address, but they didn't. Amazing customer service! Exactly what a parcel delivery company should be about: making sure the package is delivered to the right person and with care!

Ive been to this location multiple times and mostly everyone is friendly but I wanted to highlight…read moretheir employee Taylor who helped me ship a very special package to a family member. She answered all my questions patiently and thoroughly even though they were closing soon and helped me get my package all together so it would arrive on time for my brother. I was super grateful for the extra care she took and wanted to note that it made my day!

Cheap cheap cheap. This store charges you 1.50 to print off a shipping label. The store is a…read moremess and the employees are worthless. Avoid!!!!

Recently, I needed to print a UPS label out to make a return package, since I do not have a…read moreprinter. I called this location and asked if they printed labels out and they told me that they did. It cost me only $2 to have it printed, and have my return package packed up. I chose this location over one closer to my house, because the one in Nippers Corner charges you $3 to print a label. Other key factors I noticed at this UPS location: 1. The employees knew all the regulars, and seemed to have a great relationship with them. Their customers genuinely like these workers - always a great sign of a good business! 2. A line started to back up when I first got there, and an additional employee came from the back and immediately got the other customers taken care of. 3. One of the customers was getting fussy over a package, and the employee handled the situation so well, and was able to turn the customer's mood around and had nothing but nice things to say about her once she left the store. I was very impressed with their customer service skills, and product knowledge, and will be going to this location from now on!

the guy with a mustache was so rude for no reason. I've literally never left a bad review for a…read moreplace before but felt like I needed to because it was so uncalled for. no one acknowledged my existence when entering so I said excuse me after awkwardly waiting for a few mins at the counter and the dude with the mustache say im in the middle of something really rudely like so uncalled for.

I have to be honest. The customer service is outstanding at this UPS store. That's why they got 1…read morestar. However, I need to explain our situation to warn others they may not know when shipping packages, UPS. I needed to ship 2 packages of family heirlooms to my brother from my father's estate. I used home depot boxes and packed everything carefully with bubble wrap and padding. I insured them for what I thought was for lost, stolen, or damaged. When the boxes arrived they were demolished. They looked like they had been retaped to hold together. A few things were broken inside. I started a claim, sent pictures, even comparable replacement cost. Total $300. Figured my $6000 insurance would cover. Wrong. After going to the store twice and costumer service number twice I was still denied for these reasons. 1) they have to pack it 2) it had to be packed in their boxes (they claim Home Depot boxes are for moving not shipping) 3) My insurance was for value not damage (still doesn't make sense). 1) They DO NOT explain why they should pack and use their boxes; it's the only way they will reimbursed if damaged. 2) They DO NOT explain insurance policy and that insurance does NOT pay for damage. Please ask questions when you ship boxes cause THEY DON'T explain anything. And that's why the poor rating.

This UPS Store is located in the larger complex that is home to Kroger, DSW and a few other major…read moreretailers. It sits on in the smaller off-shoot area a few doors down from Jersey Mikes. Parking is no issue as there are plenty of spots in front or to the side given its location in the shopping center. Most of my visits here have been for Amazon returns and each time I come in, they are quick to assist and friendly while doing so. Never an issue. I have also mailed a package out and again experienced zero issues and nothing but friendly assistance. I work in Franklin, so I usually save all my UPS needs for office days so I can pop by this location.

This is one of the best if not the best UPS Store I've ever used. My wife and I both work from…read morehome and we often need to get presentations printed and bound. The employees are always helpful and fun even when things are a little busy and stressful. They do a great job. This last time in (a little before Christmas) the store was busy and my wife needed some things turned around quickly. I offered to go pick up the packets they were putting together. Both Taytianna and Courtney were a huge help! Highly recommend!

The employees in this office are very nice, cooperative & helpful however, they gave me some…read moreinaccurate information which gave me heartache. A dear friend was visiting from Portland, ORE. so we planned a party. My friend ordered wine for the party from wine country. I was notified it would arrive the date of the party. I wanted to arrange for an early pick up time. The, typically helpful young man told me I could arrange a pick up in 24 hours, but I needed to do it quickly because we were at the 24 hour limit. I went home and made the delivery change immediately. The day of party I got an email that the delivery for pick up was for the next day which was 48 hours and after the party. I was heart sick and nothing I could do. Just beware when you make a change for delivery, it takes 48 hours not 24!

I have a mailbox here. USPS confirmed delivery to my box, but the store did not put it in my box…read more Employee just shrugged his shoulders and suggested I contact USPS. How convenient! Made little effort to see if it was misplaced in another box or checked around. Don't recommend getting a mailbox here!

Love this place. My only thought is - where are holiday hours listed?! I drove all the way here…read moreand you're closed at 2pm on new years when it says 4pm on yelp. Usually place post changes for hours.

Christopher was very kind and helpful. I came in near closing time but he stayed professional and…read morewas very polite.

Yeah, I understand the low ratings for this particular FedEx outlet. So I'm going to add to that…read more Sure, it's a spacious store that's well stocked with shipping products (tape, empty boxes, bubble wrap, etc.) as well as other nick knacks like batteries, pens, Command strips, stationary, and even snacks. They have copy machines as well. Because we live relatively close by, we use this location somewhat often. Unfortunately, it's perpetually understaffed, lines are long, and workers sometimes seem occupied with menial tasks while customers need help. It's just the least efficient FedEx office we've ever used in Middle Tennessee.