I've been using the FedEx and the USPS in Brentwood to ship packages for years, only to face the hassles of understaffed locations with long lines, inefficiency, and unhelpful employees. And then I happened to be in the Green Hills vicinity with a package to mail. I knew there was a UPS store on Hillsboro Pike near the mall, so I gave them a try. Oh my goodness, what a tremendous difference between them and everyone else in the business!! I walked in expecting the same disappointment that I've experienced so many times with FedEx and the U.S. Postal Service. There were two customers being helped by two employees. I didn't have much tome, and this could take forever because there will inevitably be an issue with BOTH customers that takes 20 minutes to resolve. That's how it's always been in my experience. Suddenly, as I approached the counter, a third employee emerged and happily took care of me at her register. But surely there will be some sort of issue with my package, or a delay, or a poorly trained employee that turns a simple package drop off into some sort of saga, right? No!! Absolutely no saga!! She had my package checked in and was handing me a receipt in 30 seconds. It was literally 30 seconds from the start to the finish of the transaction!! I was stunned! Thank you, UPS in Green Hills, for a painless and effortless experience far beyond any other way to ship packages in Nashville! I didn't know such a thing still existed. read more

The UPS Store - Printing Services Near Me - Nashville, Tennessee

See all

Nice people but need to train their employees better--I was completely misadvised by one of the in-store employees and ended up spending $100 extra for a service I didn't receive, and the managers won't provide any sort of compensation/refund. Not the end of the world but buyer beware! read more

I had to return a rug to Amazon that was the incorrect size and it was pretty heavy. A young man named Jason quickly offered to help me and carried it to the front. Very friendly and patient, great customer service. read more

Well run store. Very helpful staff. Conveniently located. Can get busy especially at the end of the day so parking at that time is also competitive. read more

Robert from ups green hills saved my life. Somebody marry this man. Best man I've ever met

Inquired about opening a mail box to assist with relocating to Nashville from out of state. I know that some locations will allow you to do this by providing a notarized documentation. They said, "Yeah, we don't do that. You have to come in the store." read more

I shop a lot on Amazon. And I return A LOT to Amazon. I just took all my packages in, not even taped up in some cases, and threw them in the general direction of one of the smiling fellows behind the counter. They happily accepted all of my packages and even helped me with a label I forgot to print. Awesomeness rules there. Don't bother going anywhere else. Trust me. read more

I have been going to the UPS store in Green Hills for the past eight years. At that time I owned a small restaurant in town and needed a lot of print services done. I started working with Tiffany and she was amazing!! She was so attentive, polite, efficient at all the work she did for me, not to mention the end products were always fantastic! Fast forward to now and although for different purposes, Tiffany has not stopped offering the BEST service possible for all my needs. I can't recommend the store and Tiffany enough! Laura Y. read more

Thanks to manager JT and his staff for really stepping up to help me during this whole pandemic thing. Having to order pretty much everything, I had a lot of return orders, they helped me so much. Also I had to shred 65+ lbs of important documents --helped make that pretty simple and safe., also printing out documents because I have no home printer. Even after a huge storm and they were only on a generator, JT keep his smile and his doors open. Excellent customer service. Thanks! Jamie Matteson read more

Saturday before spring break. 11th hour to send something back to Amazon. NO other UPS store open close to 6pm. Found this one in Green HIlls but could not get to the parking before it was already 6:02 pm. Ran up and tapped on the door. SAD FACE too. Expected the door to be locked and place dark. NOPE, nice gentleman motioned to come on in!. I was so excited! Did not have to drive 12 hours for 2 days on the way to spreak break until Monday to get the return in the mail. So very good service. Additionally, another person came at 6:07 pm and they assisted him too. That is GREAT customer service and with a smile. Definitely will be back. read more

I had a wonderful experience with the staff at this location. I so wish I could remember the name of the man who helped me but I am sure they are all great! I had to ship a guitar and had called to make sure they had a shipping box for it that I could purchase. The guitar I shipped was a 3/4 size and didn't require the entire box for shipping so they cut the box down to make it smaller and CHEAPER to ship. I was ever so thankful. I also paid for insurance so it was not cheap to ship but with the man's help I saved over $40. Thank you! I will be back. If you need to ship something, be sure to give them a chance. You won't be sorry. read more

I read reviews and use them to make decisions, but I'm one of those jerks who rarely writes one himself. So the fact I'm writing this should tell you something. I operated my small business for a number of years before working with the Green Hills UPS Store and I receive a lot of packages that need to be signed for. The problem was, I'm onsite with clients a lot and there isn't always someone at my office to sign for packages. I can't tell you how much time I wasted missing package deliveries and even having items returned to the sender because I wasn't available to sign for them in person. It made doing business very difficult. Plus, every time I decided to move to a new office, I had to re-do all of my paperwork and update my address. Now I have everything sent to my mailbox at the UPS Store and all those nightmares are behind me. When you find different ways of doing business that truly make things work better and save you time, you wonder why you didn't do it sooner. The people who work there are fantastic. They feel more like co-workers. So, just between you and me- this place is great, but don't let the secret out or everyone is going to want to come here. Yelp, I can trust you to keep this just between us and not tell the whole world, right? read more

I am a frequent customer at UPS Store Hillsboro Road in Nashville's Green Hills community. All the employees go out of their way to help customers. It is always "no problem....how can I help you"? I can add extra tape for you, no charge. I can look up your previous shipments and we will just duplicate one. I actually look forward to coming in there because of their customer service. Gabe is the young man I have the most interaction with. He is a pleasure. He is fun, attentive and professional. He is the man..... read more

Excellent customer service. Helpful, happy workers. Friendly, happy customers. Great place.

Ok, I've never written a review ever-- you truly have to be amazing for me to stop moving long enough to write this. Sooooo, with that being said, this UPS Store is amazing. There are three young guys that work here and they are incredibly helpful. Doesn't matter if it's evening or morning or any time of day, they are always smiling and on top of their game! They take care of everything, go out of their way to be courteous and kind and just generally good-hearted people. It's the same every time, and I buy tons of furniture, rugs etc online and when I go to return, they never let me down. Love them! Thank you UPS store for hiring these guys!! read more

I dropped off an expensive package at this location a month ago. When it was never received I went back to the store and was told they never scanned it in but that they would pass on my information to a manager and that I would be contacted to sort out the issue. After contacting a couple more times and never having someone reach out to me to help, I assume they are unwilling to accept responsibility for loss of the package. I would recommend dropping off at another location or be sure to wait around for a receipt. read more

I have always loved Store 2863 on Hillsboro Pike for package deliveries because the employees are friendly and will help me handle all my packaging and delivery requirements. Great Store! Terrific people! read more

I'm not sure what happened to this location. They used to be the best most friendly location that I've found around Nashville. The past couple of times I've had to drop off items (even before the corona virus craziness) I have found the staff to be extremely rude to the point of actually being mean. It's very disappointing and I would use any other location than this one if you can. read more

I was stunned when asked to pay $3.00 for downloading a Return Label. Next I tried the UPS store at Maryland Farms...the manager asked for $2.00 to print the label and laughed when he heard Green Hills got away with charging $3.00. I was told the managers in Nashville got together and came up with this. It is not company policy. I now go to the UPS at 718 Thompson Lane in a little shopping Center. I can understand charging $1.00. I would pay that. Paying more than that is greed. read more

Very quick and efficient!! The customer service was amazing and I was out of the store within 5 minutes. I would highly recommend this location!! read more

Great staff! I just love going to this store for printing and shipping. Everyone is so knowledgeable, helpful and just so nice to all the customers. It feels like a small town store the way they treat you. 5 stars! read more

Even though this location is in Green Hills, it's pretty quick if you go during the day. The staff here was really nice! UPS in general has always been a good experience for me. Anytime I've forgotten something packing-wise, they've got me covered. read more

Have been going here for years love the staff. I send quite a few packages out of town monthly and they are always so courteous and efficient. Glad to have such a place nearby. Always service with a smile! read more

The service at this location is outstanding! The associates are always extremely helpful - even meeting me at my car to help bring in all of my packages to ship. Running errands can be stressful, but I always look forward to stopping at this UPS store along the way! I cannot say enough about the service. Fantastic! read more

Doing biz with this store is pure pleasure. These are the sharpest, friendliest, most helpful employees anyone could wish for. I don't know them, I'm not related to any of them. This is just an honest review of my frequent experiences with them. Every time I leave the store my thought are: if all business were run as well as this one, it would be a better world. read more

A fabulous lady named Tiffany completely rescued me yesterday while I was trying to get ready for my child's seventh birthday party. She is awesome! read more

How can I say how helpful and nice these people are! They do everything they can to be helpful. I forgot a label I has printed out and they took time to help me find it online. I just wouldn't think of going anywhere else. Thank you, so much. read more

Love these guys. They're friendly and accommodating, even when it's occasionally far outside the call of duty. They know me and quickly take care of me every time. I have a store closer to my business and I choose to go out of my way because of the service. read more

The staff here has always been helpful. The wait can be a little long at certain times of the day if you're in a hurry (I'm probably just impatient). They've got every supply you could possibly need to ship just about anything. Even if I've brought my own box, I invariably forget something like packing materials or tape or whatever. They've always got me covered and the rates are reasonable. The cutoff time for dropoffs is also relatively late. read more

this is the best UPS or shipping store ever, the customer service is incredible, they always have someone available to help you, they come out to your car to carry the package and they always have a smile on their face, they also offer Public Notary service and it is affordable, I highly recommend this place for all your printing, packaging, notary, shipping, coping needs. read more