This is the best UPS store in the area. I've been going here for years - the employees (and there are many of them) are SUPER happy to help and always going the extra mile. Always. Thank you Jeff! You've grown a great business. They don't over charge, and help get you the best price on whatever you're needing. I've used them to hand in return packages, make copies, get documents notarized as well as drop off my bag of used Nespresso pods. This week I even got help dragging 4 huge boxes from my car. In fact, another customer (who said he's been going here for 20 years) heard me ask for help and joined the procession out to my car to help as well! Where on earth do you get this kind of service??? And wonderful people who are willing to pitch in? Helpful employees breed helpful customers. Anyway, I can't say enough about this UPS store. None others compare. read more

See all

I ship a few fragile items before heading out of town, and I couldn't have asked for a better experience. The staff carefully looked over everything I was sending, recommended the right packing materials, and made sure each box was securely packed for shipping. They explained my shipping options without any pressure and helped me choose the one that fit my timeline and budget. The whole visit was quick, professional, and stress-free. It's nice to find a place where the employees genuinely care about getting your package to its destination safely. I'll definitely be using this location again whenever I'm in Carlsbad. read more

The gentlemen working there are all so amazing! So professional and kind. Always greeting you by name when you walk in. Great, great service. Highly recommend for all your postal needs! read more

Once again, I realize why I drive all the way across from Cardiff to Carlsbad and it's because Jeff and his team make it simple. Today I was mailing a really cool ball cap signed by a bunch of great women soccer players, does Jeff say oh we're gonna need to buy a box we're gonna need to ship it this way? No, he just puts my number in says how quick do you want to get it there this is the price... Done Every other UPS store should come in and watch what these people do and learn. Thank you again. read more

The UPS Store - So happy to see this! - Notaries Near Me - Carlsbad, California

amazing staff here! connor was so kind and helpful, and not just to me but to everyone i saw him interact with! The other gentleman seemed nice as well. Got some copies made, nice and quick! pricing is more than cvs but not bad! read more

Everyone is alway so kind and accommodating! They really try to get you in and out which is nice!

Friendly and Fast service! Love using the Kiosk for fast and easy Amazon returns. Thank You!

Sam & Luke were incredibly kind and helpful with a return I had today. In a world where everyone is busy and bothered, they took the time to go above and beyond to help me get a return shipped at 39 weeks pregnant, that was mentally draining me. I really appreciate their kindness, efficiency, teamwork, professionalism, and problem-solving abilities. read more

Great friendly and fast service! Best UPS in north county San Diego!! Grateful for them!

Incredible service. Kind, friendly, helpful. Will go out of my way to return here for business.

Super friendly and great service. I do my Amazon returns here regularly and they are always so helpful and will tape up my packages for me, just exceptional service and good vibes all around. 10/10 recommend. read more

Excellent service!!!! All packages handed to me with kindness. I want to correct a previous review that I wrote! This store has changed the level of service that they have provided to me to excellent from less than desirable so I am changing my review. read more

This is an update addressing the owners reply because he is presenting the information incorrectly. The FIRST STEP was to present the asset sheet with the barcodes which I did. The other option was to present the pdf to him which I also did. I spent time on my phone trying to figure things out because he couldn't. He kept asking for some single QR code for all the items which the instructions NEVER specified. He is presenting that Incorrectly and what is more frustrating is he was trying to read that into the instructions as I was standing there, which is lame. He spent ten minutes trying to help be because (and this is important) he kept trying to repeat the same thing over and over instead of seeing if there was another solution. I would suggest to this owner to give the Aviara store a call and they can train him better on to handle this situation better. They were able to do it and he wasn't. Those are just facts. read more

They are very courteous and helpful!! They helped me with my packages that I wanted to return read more

The BEST customer service at this location. I return a lot of Amazon products & I only come to this store. I probably pass 3 or 4 UPS stores on any given day to do a return just to go to this store. Always friendly & courteous. Always quick. Highly recommend. read more

Jeff and his team are the best UPS Store in San Diego County and I've been to a lot of them. I've been going to Jeff's UPS Store almost daily for over 8 years. As a Notary Signing Agent I have to drop loan packages on almost a daily basis. This store is very busy but also incredibly efficient. Very seldom do you have to wait in line (maybe around Christmas) as their team of well trained staff have you in and out quickly and with a smile. They always take care of people not nickel and dime-ing for a piece of tape as in many other UPS locations. Lastly, Jeff and his team are always friendly, knowledgeable and professional. After 8 years of my business I have nothing but great things to say about this UPS Store. read more

Really friend and nice staff. Never had any issues here shipping stuff for my small business or getting anything notarized

I would place a negative star but the rating starts at one (1). This place is a con - Shipped a package for 2 day delivery and the shipment went out on USPS and not only that, their machine weighed the package at 4.01lbs so we were billed for 5 lbs $53 (Carlsbad, CA to Roxbury, MA) The 2 days would have the package delivered by 12/19/2025 but the USPS tracking is showing expected 12/22/2025 by 9:00pm. The UPS service guy (who would not give me his name) on 12/19/2025 closing time was unprofessional. read more

Jeff at this store is extremely helpful! I had a huge issue with the UPS in San Francisco not delivering a package sent from this UPS store in Carlsbad, and he helped me get in contact with the store in SF, found the package that was not moving, and ensured they delivered it the next day. I was so anxious about not receiving the package and he handled it all for me. Huge breath of fresh air from some of the UPS stores I've dealt with up here in San Francisco. read more

This is the BEST UPS store in our area! The team work well together & they're efficient & knowledgeable. This is the only UPS store I go to.

Hard to believe I haven't reviewed this place before. I've had a mailbox here for more than 7 years and I have to say Jeff and his crew are the absolute friendliest and best people I've ever met. They go out of their way to be helpful. If I call in to see if I have mail they never make it seem like it's a problem. They take and receive packages with a smile and a friendly "hello"! I know you're thinking "that's their job" but it's more than that. They really care about their customers. And they have a customer in me for life (or until I retire!). read more

This has been my families private mail box location for six years. They go above and beyond every time I come in and I have to compliment how friendly, professional and sincere all of the employees are. Highly recommend this store! read more

I nominate Jeff's crew for best UPS store in the Nation;-) Absolutely the best store ever! They are quick, knowledgeable and always beyond helpful. They literally treat every single customer as the most important part of their business. Jeff's crew should be teaching UPS corporate about how to run the best and friendliest operations. Jeff has a great ability to hire outstanding staff. I think he attracts a great staff because he himself is such a genuinely great person. In my opinion Connor is the best I have ever seen anyone in terms of customer service and making the customer feel heard and helped and happy. I feel like visiting friends every time I go to this store and I can see that the rest of the customers feel the same. Give this place your business if you can! Keep up the great work! We truly appreciate you guys! read more

Jeff and his team are first class in every respect....professional, helpful and friendly. I have been going to this store for years for a variety of things and can't speak too highly of this business. Kevin M. read more

These guys are always amazing! Fast, efficient, and friendly. Sometimes you feel customer service is dead these days, or you're bothering staff at other businesses...not here! Thanks for providing a great service and contributing to the community! read more

These guys are a FULL SERVICE store. I've lived in this neighborhood for almost 20 years, and the customer service they have given me every time is A-plus-plus! They work as a great team. All of them are GREAT! I'm pretty sure Jeff is the Quarterback that makes the biz run so smoothly, and he is a great professional, and a super nice guy. Keep up the GREAT work! Sincerely Tom Burnard. read more

This place is amazing. The owners are great. I have even moved out of the area and it would be much more convenient for me to get a different location, but I'm sticking with this one because they are awesome. read more

Hello Jeff, Thanks for the extraordinary response to my Yelp request for my wife's lost phone. She thought she may have left it at your location. It was late in the day on a Saturday. By the time she realized it was missing, your store was closed for the weekend. Not open again until Monday. I placed a review on Yelp and whammo you called. And then you really took it to the next level. Driving back the the store which is 45 minute drive each way on Friday night with commuting traffic both ways... Wow They don't make them like you anymore my man. So incredibly thankful. Our plane takes off tomorrow morning and my wife would have been without her phone until you fedexed it overnight for a Tuesday arrival and a HUGE FEE. We have been a steady client for the last two years since we moved to the area. But... Now you for sure have customers and references for LIFE. Thanks again God's Blessings Cnj2 You have been an incredible asset to our community Thx Craig read more

Warning! DO NOT RETURN Amazon returns at UPS stores. Numerous returns have not been scanned so the tracking provided by UPS is useless! I believe packages were Stolen! This UPS location is located on Encinas Rd. In Ralph's Shopping Center next to Hair Salon. In Addition this location charges $1.20 to print one piece of paper for you! My package cannot be located! UPS blames Amazon while Amazon blames UPS Stores for not scanning the tracking numbers on the merchandise retuned! Over $100s of dollars in items missing and no one is assuming responsibility! I have never had a return issue with Amazon. Only after using this UPS store have the tracking number failure to track. It still shows items is waiting to be scanned. I some what agree with Amazon as they have always provided worry free refunds. Since using this store for my Amazon returns it's been a nightmare of sorts. I hold UPS accountable for failure to scan the returns so Tracking numbers they provided are useless! I will be filing a claim with my credit card for stolen goods! read more

I always receive friendly, professional, and prompt service at this UPS Store. I also find the pricing to be very reasonable. I prefer going here rather than to the post office. read more

This is the best UPS store i have ever been to! These guys take customer service to another level. They are fast, efficient, knowledgeable, polite, and accommodating. If i could give this place 10 stars i would! The manager Jeff has really put together an awesome team! I have to mention Connor also , who will go out of his way to help with any issues you may have. This ups store is the by far the best of the best. Even if you have to go out of your way to go this location, it is worth it. AMAZING SERVICE!!! read more

Jeff and the team do everything with excellence. They are professional, efficient, and kind in every transaction...no matter how busy they are. After 8.5 years, I have gotten to know some of the team pretty well and appreciate walking in to a personal greeting, quality service, great rates, and good conversation (if time permits). Some of our received items are perishable and the communication to our company is quick, allowing us ample time to navigate the pick up. I wouldn't want to take our business any where else. read more

Disabled? Single mother? BEWARE! Boys club! They will lie, manipulate, purposely antagonize you, target you if they don't like you. I have never had as many problems at a UPS store as I have at this store location. Which means they were doing things on purpose just to drag out my transactions and create problems for me nearly every single time I came there. I am a wheelchair user with degenerative conditions, fighting forward as a single mom. I and people like me don't deserve to be targeted by unprofessional UPS store owners and their boys club. Oh, and I would not trust them to shred your private docs. They looked at my private docs themselves and spoke about it to the rest of the crew. Your private docs will definitely be destroyed, but it is not confidentially. read more

We end up in here a couple of times a month for various types of shipping and returns. They are always well staffed and friendly with everyone. - Most importantly, they know their business and double-check when they are unclear. I have not seen a circumstance where two employees at once were less than confident or knowledgeable about something. Great customer service, no feckless/lackadaisical employees. 4 years, and no issues experienced by anyone in this household. --A great template for local businesses to follow. read more

Great customer service. Especially have to point out Conner for going above and beyond to pay take back my Amazon packages.

This store steals packages!! We ordered Nikes and had them delivered there. We were talking to a very nice gentleman and this rude employee in a blue shirt got irritated and kept saying our package was not there. When we said it was signed and recieved by Dalton he said a Dalton did not work there. We showed him a picture of their store front that was in our tracking email and asked for a manager to get a better understanding of how the package just isnt there. he got argumentative then told us to leave. He refused to give us his name and said his name is "just leave." ​ Updated: his name is Jeffrey. He was not helpful at all and although did give a ups number still refused his name and was very rude. read more

The UPS Store - Our package was signed by Dalton-apparently a fake name, at this location as confirmed in this email. - Notaries Near Me - Carlsbad, California

The entire team is so efficient and help you with what they can to make things easier with your process!

The best shipping store in Carlsbad! Phenomenal service every time! Jeff is top notch! read more

The people at this store are the absolute best! Always friendly and helpful. Today I called because I messed up big time and put the wrong(!) address on an important package. I called to ask if something could be done. As soon as I called the man found my order, instantly identified the problem, found where the package was and what was happening. Then he called the delivering store and found out how the recipient could pick it up! He called me back! Good news! Top notch customer service. Wow! 10 stars for sure. read more

The owner and staff at the UPS store on Avenida Encinas in Carlsbad are AMAZING. Over and over and over again, whether it's taking Amazon returns, sending packages, or getting documents notarized, they have always gone above and beyond to provide efficient and friendly service, no matter how busy they are! They have an urgency to get the job done, correctly, with a smile on their faces. We cannot recommend them highly enough. We are lucky to have such a great service in our community. read more