James and Alana provided excellent customer service skills in helping me with a return package. I normally don't bother with returns, but in this case I couldn't simply make it work. I have no idea how to make returns using QR codes and no packaging, but they were very helpful, allowing me to get in and out in literally moments. Well done! read more

Ms. Megan does a fantastic job of staffing a very busy UPS store with friendly and efficient personnel. I have had a private mail box for years and have always had superb service! Five stars all the way. read more

See all

I just left the store, and the employee James was extremely rude. I do not recommend going here if you value even basic customer service. Here is what happened: I asked James how much a box was, and he responded that the price should be on it. It was not, which is why I asked in the first place. He told me to bring it to him, speaking in a condescending tone. I handed him the box, and when he couldn't find the price either, he yelled across the store to another employee to ask. I told him I wanted to purchase the box and also use it to mail something. I was unable to open the box myself, so he took it and tried to open it for me, but ended up damaging it. I mentioned that it was now damaged, and he replied that he would tape it. He then asked me for my address and the address I was mailing the item to. After telling me the price, I inserted my credit card into the machine. The screen displayed "amount owed: $0.00," and he handed me what I assumed was the receipt. I said thank you, as I was raised to be polite, and started putting my card away. Suddenly, he yelled, "You have to pay for that!" I was confused and embarrassed, especially since other customers were in the store. I had no reason to think I had not paid, since he handed me a receipt without any explanation. The way he raised his voice made it feel like I was being accused of trying to take something without paying. It was an uncomfortable and humiliating experience, and I will never return. read more

I frequent this UPS at least once a week and for the most part they are quick and helpful, But there's a middle aged woman who's there sometimes and has given me a problem every time I have to deal with her. Today I went in and I had packages to return she told me I could set them down on the counter. Well I told her that I was ok and I have them in order it was fine she reaches over the counter to take the packages away from me I tried to back away but she pulled it right out of my arms by then I'm aggravated but I don't say anything so I reach to pick my phone off the counter and show her the scan it didn't take the first 2 times so once again she snatched my phone out of my hand. Now really what was the reason for that. I waited my turn patiently I was so stunned I took my receipt and left. Next time I will make a scene as she does with me. read more

Megan was so helpful in helping me get quotes for items I wanted for a baby reveal. She kept me updated and the item was ready so quickly and turned out awesome!! I can't wait to surprise my kids with it. I will definitely use them for future printing needs. read more

Could not believe how efficient this staff was! I walked in for a quick Amazon return and to buy some stamps, if they had them - which they did! The line was about 8 people, and I thought I'd be there forever. But they have a fantastic system, and I was in and out in less than 5 minutes. I'm in NC, so this location at Hanbury off 168 is a perfect side stop for me, and I can combine errands with Harris Teeter, Navy Federal, and Petco! I had always gone to the UPS store in Greenbrier (2 stars) because I didn't know about this one. This shopping center also has Walgreens, Massage Envy, a nail salon, 7/11 with fuel pumps, and more - great find once again, thanks to Yelp! read more

Located in the Hanbury Village shopping center, the UPS store stays busy with a steady flow of customers. The staff is awesome and super helpful. I used to process my orders a certain way, but one of the guys there explained to me how to do it more efficiently and for less the cost. Now I place the orders online and pay, so all I need to do is go and pick it up. I'm in and out! Store is always kept clean and stocked with supplies. They have a commercial copier and a computer in the back in case you need to use it or access something to print (there is a charge for usage though). I see customers come in with their Amazon boxes often. Amazon returns are super easy at UPS stores, so no wonder. They have special hours for the holidays, so plan accordingly (pics attached). Stay safe, Friends! read more

See all

Truly enjoy this store! The staff is always so nice and helpful. They all do their jobs so well! And have a lot of knowledge! They have helped us plenty of times when we didn't understand. We have also been able to use the community computer towards the back of the store to search a email to print. They also have a little card sections you can buy from and some little gift bags. There are days the line is out the door but they work hard and fast to help every customer! read more

See all

I am always impressed by the employees here, and I go there a lot! No matter how long the lines are, the employees are fast, efficient, kind, and professional. Aaron and Hope are two of the best! read more

Service here is amazing no matter how busy they are. They are always very friendly. I come here to return all my Amazon packages but also for shipping purposes and notary services staff here as I mentioned are very friendly, but also very knowledgeable I'm usually in and out within a few minutes. read more

The Store is in a good location and has great employees. However, I recommend getting your receipt when returning an item. I ended up eating a return to Amazon because of that. Lastly, pushy customers are not waiting in line like normal people, and the employees not saying anything to them is BS. read more

Megan was very helpful and friendly during my visit! Always a pleasure coming to this UPS

I have been using this UPS location for almost 3 years now as a small business owner. The customer service is impeccable! The staff have always been friendly, helpful, organized no matter how busy they are at the time. Highly recommend this store for your personal and/or business needs. Thank you Cecilia, Aaron and all the other staff at Hanbury for all you do! read more

Great customer service! Cecelia was very patient and reviewed a product shipping request with me so I knew exactly how the company was expecting to receive my returned item. read more

This UPS location has the best service around. I always recommend them for faxing, shipping, etc. A few years ago my mom needed a form notarized. She was unable to walk, so the employee came out to the car to complete the transaction. read more

Everytime I come here I'm never let down. The staff is super nice and very helpful. It's just a hop away from my work so I come here for all my copying and faxing. I especially use this UPS store to send all my packages back whenever I order something from online that doesn't fit. It's in a perfect shopping center with all my other favorite stores. read more

The UPS Store - Shipping Centers Near Me - Chesapeake, Virginia

+ multiple stars for easy notary service. Have you been in a UPS store before? Yes....well then you've been in this one. They are all pretty much the same, but we were greeted promptly and the service provided was just what we needed. As noted in the tips the store is next to Harris Teeter and now sits between them and the newly opened Petco. It's somewhat hidden when you first turn in the shopping area. read more

Been here 3 times now and have been very impressed with the service. The people are friendly, knowledgeable and helpful. Will continue to bring my business, not just for shipping, but when the kids have school projects that need professional printing look. Keep up the good work! read more

The UPS store offers a wide range of services to meet everyone's needs. Visit The UPS Store to find out read more

The UPS Store - Shipping Centers Near Me - Chesapeake, Virginia

All of the Hanbury Village UPS Store associates are extremely friendly and helpful! I have been going to this UPS store for as long as I can remember and I have never had a bad experience. This business is very well managed and everyone always does their best to see to your needs. I am so grateful that they are here to help. read more

Megan the owner of this store arrange to ship my dining room table for $800. When the people came to pick it up, they showed up in a Nissan Xterra that was barely big enough to hold the table. One of the workmen was Fred her husband. Once he had the table crammed into his personal vehicle not UPS vehicle, he refused to give a receipt or show any proof of insurance or identification showing they actually worked for the UPS Store. Completely unprofessional and rude, wasted 3 weeks of my life thank God I didn't spend any money there. Avoid like the plague! read more

One of my favorite places to ship my packages from. Even during the busy holiday season they do their best to get to people quickly to help them get their packages or other services done so their customers can continue on their way. I love that I have a tracking number for my packages and the insurance is reasonable. It is located near some of my favorite stores as well so I can usually do many things at once. read more

Sent package for next day air to Florida. When I checked to see why it wasn't delivered next day.....I saw it was headed in the opposite direction of where it was supposed to go. I call this ups store and they refused to give me refund. I call main office and they gave me a refund minus the shipping cost to mail it from where they had messed up sending it, to Florida. I had to make a complaint BBB and remind them of their shipping garauntee before they gave me a full refund. Too much of a hassle for them being in he wrong read more

Megan is a neighbor of mine & has shipped many packages for us. We often leave them on her front door step & she takes them to store. Her staff will call me to give me a quote if it's a heavier package. Everyone has been friendly & professional. Highly recommend read more

I like to use UPS stores as an alternative to USPS offices for a better service and secure shipping. Unfortunately, I experienced a serious problem with preparing my shipment via this UPS Store in Hanbury. A wrong shipping label was created delaying the shipment of my package, a non-existent tracking number was given, and I was unable to track my international package. In addition, the information on the customs form was guessed by the customer service associate, thus providing inaccurate information about my package. I had to rely on a prayer for my package to be delivered since I could not rely on the work done by this UPS location. I asked for a partial refund for a bad customer service I received. The response by the manager/owner of this store was varying from no contact, hung up phone in the middle of a phone conversation, to a threat to be thrown out by the police. Oh, I was also offered to talk to the manager's husband (felt like we are back in 1950's). The costs for international shipments at this store are astronomic as well. Most of the time they add 100% additional costs for shipping when processing shipments through USPS, but I have experienced the added costs to be as high as 1200% on top of the actual shipping costs. (I am not kidding !!) This really is not a customer friendly or wallet friendly store. The main focus at this UPS location is to do as little as possible and to make as much money as possible. Stay away from this store !!! read more

I had an issue with a package delivery and I can't say enough great things about the service I received! I understand that once the packages leave the store; they are in the hands of UPS and out of our control. But the store went above and beyond to assist with the delivery of the package when it seemed as though we were subject to a late delivery. Because they contacted UPS; the package was delivered on time! read more