I've been to more UPS stores than I can count in my life and this takes the cake as the best one! I'm always so shocked that every time I'm in here I never have to wait more than 5 minutes to be helped and they're so incredibly friendly. The partnership UPS has developed with Amazon to support returns is second to none; scan the QR code, give them your stuff and you're good to go! I'm so thankful to have this in the downtown area. read more

To Karen, usually i dont leave reviews but i just wanted to share some honest feedback. Every time I've interacted with Danae, she's been incredibly helpful and professional. She consistently provides excellent service and makes the experience in the store a positive one. That said, I've noticed a few times when you've been in the store, and your interactions with the staff come across as disrespectful and unnecessarily harsh. The attitude seems dismissive and unkind, and it really stands out--especially when the team is doing their best to help. I hope you take this as honest feedback. We all benefit from showing each other basic respect, especially in shared spaces like this. Thanks for taking the time to read this. read more

I came in to mail two packages and one return. The associate Denae didn't smile, no hello very dry and rude from the start. She said she could mail my return but couldn't give me a receipt. I was thrown off just with her tone. I asked why and she just pointed to the label that said USPS. My bad. I took it back and place the first package to mail on the scale. She asked what was in the package, again the tone was unbelievable, I said just a small gift, she didn't even look up and said " I need to know exactly what is in the package" at this point, I asked why she was being so rude and that if she wanted, I could just take my stuff someplace else. She responded that she wasn't being rude and that if I wanted to take my stuff to another place, that was fine. At that point, I really should've just walked out, but I explained what was in the package that it was less than $50. Then asked for her to remove her hair that was covering her name tag. Told her that I could not believe how she was treating me as a customer, paid for the two packages and left. I did see someone behind her with a name tag that said that they were the manager. I'm also surprised that that person didn't just step in and help me and apologize for how rude Denae was being. I will be taking my business elsewhere and suggesting the same to others. read more

The employees here are always very helpful when I go in for shipping. Whether it's Amazon returns or shipping to family and friends, the employees are always eager to help me. read more

I needed a document printed from my computer, and I wasn't sure how to email it to them..the young women there, had the patience of saints helping me to do that. I know this wasn't in their job descriptions, but they took the extra time to give me lots of help....I went in when they first opened so they weren't busy...Every time I have gone in there they are so kind, fast and helpful...I really appreciate this UPS store in Eagle, Idaho. read more

I brought in a package from Amazon for return. I had it packaged up and ready, the man that helped me pointed out it was not suppose to be packaged. He said it's more work for him. I apologized. I went to leave and he handed me the box and asked me to recycle it! I told him I had no place to put it, he said he didn't either! He was just rude! read more

Always SO nice & efficient! Convenient location, good hrs, big parking lot... Amazon & Apple drop off spot... read more

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Just had a rude experience with a worker there. She was unfriendly right off the bat. I asked her for the cheapest option and she quoted me almost $15 and I said is that through usps? And she said oh that one is $9. Then proceeded to talk to me like I was stupid and rudely tell me most people would just go to usps for that then. Her name started with a D but couldn't see her entire name. Just so unnecessary to be rude. This is literally your job and it's crazy people can continue working behaving like this. Will go to the other ups now! read more

The worldwide pandemic must be over. At the ups store anyway. Everyone is always nice at this location. The items that I ship always make it to the destination. The clerk I had today pulled a makeshift mask over her face as I approached the counter. signage saying they require masks is missing from the front door. Small store, no masks required (I guess). Even though I was only in the store a short time I had to dodge one of the employees who stayed mask less and a customer who rolled up on me from behind with no mask on. So congratulations to the eagle ups store for no longer being affected by the worldwide pandemic. But for any of us who are in the real world and understand science the post office might be a safer choice. read more

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Long story short. Shipped package. Called 30 min later to see if I could Re-route package. They agreed and said it would be shipped to my local address then we could Re-send. They did not mention I would be getting charged full price for new address. I would have just allowed the ship to original location. It took almost a week to get package back. Anyways, they wanted to charge me another 55 dollars to ship on top 45 I'd already spent. I'll avoid this location for future shipping. 1 star for incorrect and unclear communication read more

This UPS store used to be great. Recently however there is this manager (red hair) that is rude with a huge attitude. I've been avoiding going there just because of her. If she hates people she needs to get a new job. Everyone else there have always been super nice and helpful. She needs to go! read more

They are great at this location. Always friendly and helpful. Theres a guy that works there who is always upbeat and personable everyone

Great staff. Always helpful. Busy little service store! And, if you need a card, voila! read more

These rocket scientists would not let me ship. Rifle stock. They sent us to another group of brainiacs and they still would not ship it. I have shipped all kinds of guns parts from ups stores all over the place. I am a retired fed agent. Terrible excuse for customer service and the last time I waste my time on these wastes of time. read more

Our neighbor's package was mis-delivered to our home. They live across the cul-de-sac from us. I walked over to their home, but no one answered the door. I texted the neighbor, who did not reply right away. I felt awkward holding their package, so we drove to UPS Eagle ID to ask UPS to re-deliver it. Once inside, I was approached by a hostile young women. People who used to work there were nice, 3 young women were not nice to me at all. After explaining what happened and that we were returning it to them for re-delivery, one woman asked me suspiciously if I opened it. I said no! It was clear the seal had not been tampered with. I felt discriminated against, and singled out - my reward for doing a good deed. The next day, another UPS driver mis-delivered the same package to our home for the same neighbors. I don't mind the mis-delivery, but the treatment inside the store was so poor, I will never mail a package from them again. read more

AMAZING service. Michael and staff worked magic and helped me get my customers package when no one else could (or would) *cough* pay him more *cough* read more

This ups store is awesome. They are so kind and helpful. They have a notary onsite as well. Every time I go there I can get whatever I need done in no time. read more

Great customer service! I had the wrong zip code sending my package to Canada and it did get resolved . They called my home twice and did a follow up and really appreciated it!!! read more

A nice little Post Office. The twice I have visited, there were 2, 3 people waiting in line, so it appears as if it's hardly crowded at all. Also, and that's generally true about Idahoans, is that the people, in line or otherwise, are REALLY nice and like to help each other. Better yet, no one I have seen in this store, and in all others around Boise/Eagle, is wearing a Dog Muzzle or bugging/investigating you for your Medical condition. Yair read more

I've been to this location twice and have had great service each time. Especially this past visit where Dan went above and beyond to help me print a legal sized document, shrink it down to letter size, scan, fax and then email! He is a real professional and very kind. I'm so happy to have this business nearby!! Thank you Dan! read more

By far the rudest lady I've ever encountered, believe her name was Jaime, in ups or any other shipping store. With a ton of options for these services I suggest you go else where. read more

I love this place. Efficient, friendly, helpful people. No matter how long the line, they process every person with quick service and attention to answering questions. I am confident that my packages will be delivered and any requests handled. It's convenient and plenty of parking. However, to get this good service, I would go out of my way AND parallel park if I had to! read more

Nice lil place. The young lady up there is always busting her butt trying to get everybody taken care of in a timely matter. I really appreciate how hard she works and is always friendly. They do have one girl up there that is absolutely worthless. All she does is stand around and ACT like she's helped and ACTS like she knows what she's doing. It's annoying to watch her every time I'm up there. A paper sign giving directions would be more useful then her. The owner up there is probably one of the nicest person I've ever met in my life. Great place the do business as long as you can avoid the fake southern girl. read more

Have a small business, home office or on the road and need to print, copy, or put something together for a meeting - business or personal? Stop here. The team in Eagle has a solution for everything. read more

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I have a UPS Store mailbox in another state and want to open one at this location as I am moving to the area. Current store says I can open a box with Eagle store online/over the phone and then give them my new address and they will redirect. Call Eagle store and they refuse to open a mailbox unless I'm there in person. Not helpful whatsoever, which is unlike my current store. So I have to wait until I move there, then open a box, then I guess I have fly back to closeout my other box. Incredibly stupid and a waste of time. Already not liking this location and I haven't set foot in the place! read more

Shipped a box that weighed 7.8 ounces (Barbie clothes) and was charged $19.29, I thought the clerk said $9.00. I cannot believe how much this cost. And the receipt is confusing because it says one thing, then the actual weight. Totally not happy and will call the store to voice my displeasure (yep being a Karen, but TOTAL ripoff). read more

I Love going to my local UPS store in Eagle! The owner Dan, and everyone working there are super nice, efficient and professional, and are the best customer service oriented (like a 5 star concierge business), team ever. I have a mail box with them and when I have packages to mail, I mail them there, knowing they'll arrive on time or before. They sell all the packaging materials you'd need, plus they have a service to package and box your items for you if you choose. Check out their other office services too. Love Them! Highly Recommend Them! read more

I gotta say I have had some good experiences here but for the most part my packages have been late and not very well packaged. I have even payed 15 some dollars for 1 day shipping that turned into 2 week shipping with NO REFUND.. read more

Stopped in to ship a package. Jamie was super nice even offered to print off a tracking number for me. I'd come back here to mail a package great customer service!! read more

Waited in a short line and was greeted in a genuinely warm manner. Had to mail some paperwork out-of-state, so bought the envelope (doesn't FedEx give them away?) and got the receipt. The woman at the counter was a great help by providing me additional info that I found useful. She was pleasant, quick and efficient. read more

Have always mailed my packages here - service is quick and friendly. Also print my Christmas letters here so the color pictures come out sharp. This year, I emailed them my file, and brought my own paper to print on. My (foil) Christmas paper wouldn't work in their printers - oh no! Anyhow, Kaelee jumped right on it, found a colorful border, changed my page layout so it would fit within the border, and got my copies printed in about 20 minutes I think. She was friendly, and found a solution to my problem right away, and took care of it. I appreciate the service here! read more

Great place for shipping and supplies. The staff is wonderful!

I've been back a couple of times since the first review, and Jamie must simply have been having a bad day the first time. Much better the last two times. Convenient location, never crowed, efficient service. Tucked around the corner from Albertson's, but worth the look! read more