I have to be honest. The customer service is outstanding at this UPS store. That's why they got 1…read morestar. However, I need to explain our situation to warn others they may not know when shipping packages, UPS. I needed to ship 2 packages of family heirlooms to my brother from my father's estate. I used home depot boxes and packed everything carefully with bubble wrap and padding. I insured them for what I thought was for lost, stolen, or damaged. When the boxes arrived they were demolished. They looked like they had been retaped to hold together. A few things were broken inside. I started a claim, sent pictures, even comparable replacement cost. Total $300. Figured my $6000 insurance would cover. Wrong. After going to the store twice and costumer service number twice I was still denied for these reasons. 1) they have to pack it 2) it had to be packed in their boxes (they claim Home Depot boxes are for moving not shipping) 3) My insurance was for value not damage (still doesn't make sense). 1) They DO NOT explain why they should pack and use their boxes; it's the only way they will reimbursed if damaged. 2) They DO NOT explain insurance policy and that insurance does NOT pay for damage. Please ask questions when you ship boxes cause THEY DON'T explain anything. And that's why the poor rating.

This UPS Store is located in the larger complex that is home to Kroger, DSW and a few other major…read moreretailers. It sits on in the smaller off-shoot area a few doors down from Jersey Mikes. Parking is no issue as there are plenty of spots in front or to the side given its location in the shopping center. Most of my visits here have been for Amazon returns and each time I come in, they are quick to assist and friendly while doing so. Never an issue. I have also mailed a package out and again experienced zero issues and nothing but friendly assistance. I work in Franklin, so I usually save all my UPS needs for office days so I can pop by this location.

Great place to drop off large packages for shipping as well as those packages you want delivered…read morefaster. I dropped my rating due to the fact that they don't update their hours for holidays or when they decides to close early or not open the location. They could do a better job with general notification.

This team goes above & beyond! Someone had sent me a couple of packages and had put the wrong…read moreaddress. Mark at UPS tracked me down on the internet. He sent me a message to call him. I called him, and he let me know what had happened. They held my packages for me at their hub until I was able to pick them up. They could have just returned to sender or leave at the wrong address, but they didn't. Amazing customer service! Exactly what a parcel delivery company should be about: making sure the package is delivered to the right person and with care!

Went there today after registering for an appointment 1 week ago for fingerprinting. Had a date and…read moretime. Had email confirmation. They could not find the appointment. One guy was very, very nasty and tried to loud talk me. They tried little to help me trouble shot the problem. I left frustrated and upset. If you need fingerprinting sign up for some other place. Their customer service is horrible. I called the company that needed the fingerprinting from me and told them of the problem and they suggested make an appointment at the Nashville site and not to go back to the Franklin, TN site.

This is hands down the best place for anything postal-related! The ladies here are always so kind…read moreand helpful every time I come in. Thank you for your amazing servic

The staff here is amazing. They were incredibly patient in helping me get my order correct and then…read morewhen I went to pick it up, they were also very friendly and even recommended a place to go for lunch.

Easy return process available here, very friendly staff, plenty of parking in a shared plaza.read more

Very rude customer service reps at this location. Go literally anywhere else. UPS has also gotten…read moreextremely expensive!!!!!!!!!!! $16 just for a medium sized box!!!!??? Next time, I'll be getting a box from Walmart and will ship through USPS.

The employee was very qualified and capable, but made me feel like I was inconveniencing them by…read moreasking for help shipping a package. They weren't rude but they also were not pleasant. I had the impression that they would be much happier working a job that had minimal human interaction. I will probably use the HWY 100 location next time.

I've been in several times for package drop off and every time I was looking for the button that…read moreyou press that says "that was easy!" Service was so convenient, efficient, fast, and customer-conscious. The people there want to do a good job and they do.

Shout out to JT in the Print Center as JT's customer service was exceptional today and I am most…read moregrateful. JT is a stellar team member. He knew what he was doing and was able to resolve the matter for me. The guy is good y'all. Great customer service and on-point w/ his product knowledge. Thank you JT and thank you Staples.

It's a UPS store, so not much to say aside from customer service as that's what it's all about…read more Luckily, this location is really great at customer service! Kind, funny, personable... win win win. I only go when I have to, but I'm glad to have these great folks there when I have to.

Friendly and efficient UPS employees. I liked how they handled my return package and allowing other…read morecustomers to move on and keep line waiting short.

I just have to brag on Brittany Danner working the front counter. She is an absolute gem! A couple…read moreof other people were also standing in line and agreed that Brittany was such a pleasant person. Her disposition and genuine love of her job was obvious. FedEx, I hope you see this review and are paying her well enough so she will stick around. She's worth it and you probably already know you have an A+ employee.

We were supposed to receive a package BY NOON today that required a signature. Around 11:00 a.m. we…read morewere notified it would be here by "end of business day." Really? Some of us are busy and have real jobs and rely on information as it relates to our schedules and/or important deliveries. I called FedEx around 12:30 p.m. for an ETA and was told on the phone by the representative "it's very close and will be there before 1:00 p.m." For some reason, I deemed this information reliable and once again realigned my schedule. 2:15p.m....... nothing. I called again and was given a case number and told the facility would "call me shortly." It's now 4:25 p.m. I was never called and still have no delivery or information.