Looking for a convenient mailing spot in Westhaven? Check out this fantastic local shop! They…read morehandle all your shipping and greeting card needs, plus they have a wonderful small selection of books and novels. The staff is always friendly and eager to help. Huge thanks to Susan Stark for running such a top-tier local business--and a special shoutout to Moishe the Black Lab for making every visit the absolute best! Follow me on Instagram - @thecannyadventurist for a deeper dive into my reviews.

These people are so nice and helpful!! Great experience! Definitely would recommend! They also have…read moreawesome Birthday, etc cards!

I have to be honest. The customer service is outstanding at this UPS store. That's why they got 1…read morestar. However, I need to explain our situation to warn others they may not know when shipping packages, UPS. I needed to ship 2 packages of family heirlooms to my brother from my father's estate. I used home depot boxes and packed everything carefully with bubble wrap and padding. I insured them for what I thought was for lost, stolen, or damaged. When the boxes arrived they were demolished. They looked like they had been retaped to hold together. A few things were broken inside. I started a claim, sent pictures, even comparable replacement cost. Total $300. Figured my $6000 insurance would cover. Wrong. After going to the store twice and costumer service number twice I was still denied for these reasons. 1) they have to pack it 2) it had to be packed in their boxes (they claim Home Depot boxes are for moving not shipping) 3) My insurance was for value not damage (still doesn't make sense). 1) They DO NOT explain why they should pack and use their boxes; it's the only way they will reimbursed if damaged. 2) They DO NOT explain insurance policy and that insurance does NOT pay for damage. Please ask questions when you ship boxes cause THEY DON'T explain anything. And that's why the poor rating.

This UPS Store is located in the larger complex that is home to Kroger, DSW and a few other major…read moreretailers. It sits on in the smaller off-shoot area a few doors down from Jersey Mikes. Parking is no issue as there are plenty of spots in front or to the side given its location in the shopping center. Most of my visits here have been for Amazon returns and each time I come in, they are quick to assist and friendly while doing so. Never an issue. I have also mailed a package out and again experienced zero issues and nothing but friendly assistance. I work in Franklin, so I usually save all my UPS needs for office days so I can pop by this location.

Went there today after registering for an appointment 1 week ago for fingerprinting. Had a date and…read moretime. Had email confirmation. They could not find the appointment. One guy was very, very nasty and tried to loud talk me. They tried little to help me trouble shot the problem. I left frustrated and upset. If you need fingerprinting sign up for some other place. Their customer service is horrible. I called the company that needed the fingerprinting from me and told them of the problem and they suggested make an appointment at the Nashville site and not to go back to the Franklin, TN site.

This is hands down the best place for anything postal-related! The ladies here are always so kind…read moreand helpful every time I come in. Thank you for your amazing servic

If you need fingerprinting for employment registration or a background check, I would recommend…read morechoosing a different UPS location. This store appears to simply provide the fingerprinting equipment for the third-party company offering the service, but the staff take a completely hands-off approach if any issues arise during the process. Since technical problems or questions can occur during fingerprinting, I expected at least some basic assistance. Instead, when I asked for help, I was simply directed to a generic technical support phone number posted under the desk and left to resolve the issue on my own. Based on what I observed, customers seemed satisfied with the store's traditional shipping and mailing services. However, my experience with fingerprinting was disappointing, especially compared to other UPS locations where staff were much more helpful and willing to assist when problems occurred.

Over night letter over a month ago, took 4 days . Filed a claim !! Over 3 weeks no refund!! I'll…read morenever use this location again!!

I have a mailbox here. USPS confirmed delivery to my box, but the store did not put it in my box…read more Employee just shrugged his shoulders and suggested I contact USPS. How convenient! Made little effort to see if it was misplaced in another box or checked around. Don't recommend getting a mailbox here!

Love this place. My only thought is - where are holiday hours listed?! I drove all the way here…read moreand you're closed at 2pm on new years when it says 4pm on yelp. Usually place post changes for hours.

I had a fragile 120 year old antique porcelain Imari 14" bowl that I needed to send to an eBay…read morebuyer in Alabama. Crystal double boxed it for me and it was delivered perfectl. The buyer was very impressed with the packaging and I told her it wasn't me who did it. Crystal was amazing, friendly, professional and her attention to detail was amazing. It's my go to place for sending large packages at an affordable price. Thank you Crystal!

Amazing customer service!!! I stopped in this store for the first time since relocating to the…read morearea and discovered a hidden gem. My apologies for not acquiring the names of the two employees working, but they were so friendly, helpful & courteous in helping me print a small document. Besides the helpful environment, the location is also great and I will def be visiting this store again for future needs. Thank you for being real and being there for your customers!

The best in the world hands down!!! Stoney and Dana are a great team!!!They are the best!!!! They…read moreare passionate and really care about their customers and the shipping. It's not just a package!!!!! Great service, very personable and knowledgeable and will try their best to make sure your happy and confident with your shipping!!!! This is so convenient in this area!!! I just had two overnight packages and Stone was a tremendous help!!!!!! Keep up the good work and everyone please spread the word!!!!!!! Thanks for all that you do. We really appreciate it and good luck with all your endeavors. -The couple that moved to Dallas!!!!!!-

Postal Annex is my go to for printing and shipping. Staff is courteous and friendly. I'm always in…read moreand out quickly although some times of day can be a little busier, but that's how any business is. Highly recommended for efficient service!

Went to make a Amazon return. Tons of people in line for the machines with 3 employees behind the…read morecounter doing nothing. I asked why we couldn't just give them to her and she said it was the owner's preference. Definitely will go to a different UPS next time.

The gentleman working was very nice and helped me with my returns…read more The store is very clean and it's a large store. They offer a lot of services such as passports, scanning, printing, and faxing. Highly recommend this location

This place is a huge blessing and asset to this city! No need to go to a FedEx or UPS Store, which…read morewere miles away anyway. This place will meet all your postal needs and more. There are countless things wonderful about this business: 1. The staff members, esp. the owner, Lisa, remember you and always pleasantly greet you. 2. Their service is top-notch and stellar. I never worry about my package delivery or any other service not being taken care of with excellence. 3. The many conveniences that they offer that saved me from problematic situations and missed deadlines: faxing, notary, printing requests via email, which I frequently used for months until I got my own printer. They would have my printouts ready before I even got there. I always felt comfortable with how they handled my confidential information. 4. This is a family-run business with two owners but I'm only familiar with Lisa. Lisa works hard! I've seen her go in during peak seasons outside of store hours to make sure deliveries and such are taken care of. 5. They have the best selection of greeting cards. They really do! I could never resist getting a few while I was there even if I didn't know yet whom I were going to give or send them to. I cried after I went in to let the Lisa know I was moving away. She made me feel so valued and gave me a big hug. She said she would miss me and I knew she meant it. This place is THE example of a small-town, genuine warm and fuzzy, lovey dovey, Hallmark movie cozy experience - a true gem.

They do great work. They do what they say. Highly recommend them for any printing needsread more

I called many print shops who would not take my "smaller" order, but I am so glad it led me this…read moreone! Very friendly and helpful staff who don't turn away business. This will be our print shop for all our future printing needs!