I'm shocked seeing these reviews as I've had good experiences here. I came this week right before closing and was still helped with politely. I was returning something I had ordered and since I paid for the return online, the process was fast and easy! The service is also friendly every time i've visited this locations for different services. I'll continue coming back! read more

This store is the best. Quick friendly service even when occasionally the line is long. Have always had good experiences.

been here numerous times and it always went well. no long waiting and workers were always nice and helpful

Cost me nearly $70 to ground a small 3lb. package to California. About $22 of that was how much they charged me to just put it in a box. I accidentally left a colorful retail box on the counter which had important electronic parts in it. Instead of putting it aside and making a simple call to alert me they told me a few days later, when I called realizing it was missing, that they have a 24 hour throw away policy for garbage. They knew as soon as I walked out that door who that box belonged to because we had a long discussion about it while I was there. This is the 3rd time I've had issues with this store, and I always get the distinct feeling from their tone of voice and attitude that the owners/manager do not care about customers. They only care about our money. This is all too obvious. Some of the workers can be nice, but the owner needs to stay out of the customer service business. read more

Please be sure to follow CDC guidelines in regards to COVID and please remember to wear your mask. This is one of the best UPS locations I've been to lately! The staff was very polite and just amazingly helpful. How, you ask? Story time! I had a package that I needed shipped out ASAP but was unable to drop if off earlier because of work. After I finished working, I raced to this location and got there just after they closed. However, I called ahead of time and informed them that I was about 5 minutes away. They were kind enough to let me in and took my package. Truly amazing service! Thank you so much! read more

The UPS Store - UPS Store front - Shipping Centers Near Me - Franklin Square, New York

Friendly and knowledgeable staff. There's usually a line, but it moves quickly. Would definitely recommend.

I made an appointment for a notary for 10:30 , I walk in and the lady says there's no notary for the weekend come in Monday. How about they let you know before making an appointment that there won't be a person doing notary's. read more

I visited this store on Tuesday to mail 4 items. I was helped by a very professional and patient young woman. She helped me to download my packing slips and never lost her patience. She was sweet and kind and I wanted her manager to be aware of the excellent employee he has in her. Although this store is not the closest to my home, this is where I bring my UPS business because of the professionalism of everyone working here. read more

To the person who responded: The line doesn't move quickly. It doesn't move quickly at all. I've waited in that store for upwards of 20 minutes just to drop off a package. If you look at your yelp reviews, you'll see that I'm not the only one, clearly. Staples who also is a UPS affiliate, let's you drop the packages off into a bin and go, easy Peezy. And I've never once had an issue with my package is getting lost. As someone who frequently shops and returns on Amazon, it's a pretty simple process to print out a label and tape it to a package. That's the whole point of Amazons easy returns. But when UPS gets involved, it becomes brain surgery. And the "heavy woman" is the reason why I will not be returning to this location, she's awful to deal with. Every store has employees who wear masks and none of them are as abrasive and rude as she is. Everyone that you speak to locally feels the same way about this store. Like I said, there's no sense of urgency in anyone working there and they're fine with the line being 10 persons deep into the parking lot. Those people are wearing masks too, are they angry and rude? Your awful attempt at responding to my comment further proves my point at how poor of a job they do with customer service at this location. And the HEAVY WOMAN should try meditating or take a class on customer service, and maybe she won't be so painful to deal with. read more

Sometimes theres a line sometimes there isnt when i came in on a sunday around 11 able to walk in with my amazon returns quick simple easy.

Went in today and was met by Eva who is apparently the owner of this locations. After being rude to an individual in front of me she pointed at the scale and said "just put it down here". After i said excuse me she said "just put your package here, lets go". I at that time i just stepped aside and let the individual waiting behind me go in order to avoid having to deal with her. I called another UPS store to find a number to a district manager and was met by shock. The individual who was a manager at this other location that was close by knew her by name. He went on to explain that he gets numerous complaints about her and how rude she is. So here we are as someone who does not leave a ton of reviews i am trying to let whoever i can to STAY AWAY from this location so you dont ruin you day also. Thank you all for reading read more

I went into the store to ask a simple question and got a huge attitude over it. very rude workers. I did nothing to warrant it, a simple no would have sufficed read more

I don't know who is creating these reviews but I have been to this UPS so many times and EVERY TIME they are MORE than pleasant and MORE than helpful..in FACT they go ABOVE and BEYOND! I am a stickler for customer service I own my own business and will not accept anything less than excellent customer service this UPS is the only one I will come to because they literally do it for me if I don't know what I'm doing pleasantly too so I don't know where these reviews are coming from perhaps the people who are making the reviews have an issue because I've never ever had an issue in this store in fact I'm here right now getting treated wonderfully by Amy,Emma,Destiny and Mary . Thanks read more

They were trusted to pack and ship my electronic amplifier. It was so poorly packed that the item broke and fell out of the box on the step of where it was shipped to. I am out $1250 now!! Use Fedex instead! They act as if they are doing you a favor when using them. Grade F!! read more

I came here for a color print out of a page I needed. I ordered it online. When I got to the store, the girl had no idea what I was talking about. It wasn't even ready. Finally, she prints it out (I had to leave and come back). I get the copy and there's a purple line down the middle. I point this out to her and she just shrugs. WTF? I sent an email and never heard back from anyone. So here I am with my yelp review. My second trip to the store for a return wasn't much better. This time I had a young guy handling my return. He looked and acted like he wanted to die. I couldn't even understand what he was saying because he was mumbling and speaking in a whisper voice. Final straw was when he flung the pen at me to sign the paper. Done with this store. I'll stick the the post office from now on. read more

I went to this ups location to return a few things from Amazon and can I say wow, where is the professionalism in this place. I walked in and it took about 4 minutes to get some assistance although the store was empty and there wasn't a line. Sophia was promoted to assist me, however, as she was helping me she kept huffing and puffing along with slamming my items onto the counter. It is unacceptable for employees to act in this manner. Although Sophia looked as if she was 18 years old, it is still imperative that she conducts herself in a professional manner. UPS please reconsider who you hire to represent your company. read more

I went into the store today and was greeted by the manager Emma, she was extremely rude and frankly quite obnoxious. I understand the box I brought in wasn't the best and she was trying to do her job but you DO NOT speak to anyone like that. The next time I hope things change and that the manager of the store whom is supposed to be the most respectable since they're the face of the store, is held accountable for her unfriendly attitude and her poor choice of words. I will not be using this store ever again as well. Thank you read more

ABSOLUTELY DO NOT come here. Terrible service, the woman in the front counter was rude to my mom, told other customers off, and mumbles comments. They are impatient, and do not help their customers with their questions or requests. All she says to people are "go to our other location" or "buy this" or "buy that" when you ask for a little piece of tape because she accidentally ripped off our paper label. Left this place so angry I had to come here and rant. read more

I go to this ups store regularly and I have to say the only capable employee is molly. She always Is willing to help and very friendly. The heavy set women is very rude and impatient, don't waste your time with her,ask for molly. She will always help. read more

I wish I read the reviews first!! I was in a bind so I had to come here last minute. I didn't really find anyone to be rude, but this place is a RIPOFF!!! They charged me 8.99/print (printed on my own paper), and then for the kicker, they charged me $3 at checkout for e-mailing the file !!! When I asked why the charge, the woman said that's what they charge to open the file and set it up. Ridiculous!!! I was going to ask about shipping services but needless to say I won't be returning! read more

This is actually the craziest store I've ever been to. It took the staff 45 minutes to take and ship my package - I watched 4 people leave the store because of the inefficiency of the staff. The staff was also incessantly bickering, and the person at the front desk was mumbling annoyances under their breath. Go ANYWHERE ELSE. read more

DO NOT GO HERE!! SO MANY OTHER UPS STORES. WASTE OF TIME. The WORST experience I have ever had at a UPS store. One employee was working, and she intentionally took longer (or took her time) to do each step. When I arrived only two people were ahead of me & a third person was in the process of making a payment. The next person on line was taking 8 minutes, until I walked out after 14 minutes because I had an appointment at 4:00. By the time I left, four other customers were behind me on the line. The ironic part was that there was no specific hold up or issues with these customers, the employee just didn't care. I don't care about lines in general- that's the way our world works. But I felt as if I was at a Costco (or Post Office) To be honest, I just do not expect that from a UPS store. I went to this location because it happened to be on my route & I thought it would be quicker than going to my usual UPS store in Garden City Park in the opposite direction. Wow was I wrong (I'll rate next for being exceptional). I've been to other UPS stores and I have also had great experiences & I am always impressed with how fast the process is. I'm never worried when I see a line at UPS, and I've never been in one for more than 5 minutes. On average I am at a UPS store for about 30 seconds-2 minutes TOPS. read more

This place is the worst. The employees are super slow and extremely unfriendly. I HATE going there. They are so slow that there is usually a line going down the front of the shopping plaza. Rain, snow, sweltering heat, they don't care that people are waiting. The store is also a disorganized mess. read more

Even though this isn't my closest UPS, it is my preferred one. Due to the fact every time I come here, I'm always greeting nicely and with respect. As I proceed to give the employees respect. Trish is the kindest lady, every time I go she always greets me with well mannered tone. She's such a sweetheart. I highly recommend going here read more

Beware, UPS drivers may be running a scam. They change your delivery address when they don't deliver to certain locations and won't reveal who made the correction. Your package still ends up at a residence near the UPS depot though. But they claim they made a mistake. "Why not return or contact the sender - new SCAM? SHAME!!" read more

The price to scan 2 pages to a flash drive $5.98. This is obnoxious. In reading other reviews I am not alone in this thought. Add to that unfriendliness and and not even an explanation, but rather "this is what it costs" does not fly well. Ask the cost before you do anything here. I certainly would not use them again. read more

Worst UPS store . Associates don't want to help and are plain rude . Don't bother saying thank you or Good morning ... will get no response. This place does not even deserve one star read more

This place is okay. There is one older lady that works here that is always in the worst mood. She tried to charge me $2.00 for a piece of tape. A small piece of tape. Ridiculous. She is also extremely rude and never greets anyone. The other people that work here are usually pleasant. read more

Sometime ago I came to this UPS Store for a free-return shipment to Amazon to have them scan the QR code then print the shipping label. A big fat mama, perhaps the owner, herself, charged me $2 just for taping up the box! The tape she used was hardly nothing! I've read other reviews with similar stories from this store. I thought I'd throw in my own horrible experience from this store even though that was the first and last that I ever used this store for anything and I even warned all my family members NEVER to set foot in this store. read more

User beware...Today was the second time that I came to this store. The first was about two weeks ago to drop off an Amazon return. That visit went as it should. I brought in my return item, they scanned the QR code I had and I was on my way. Today when I brought in my Amazon return the man who scanned my code said he has to charge me $1 to seal the box because it was open. I asked why when the last time I brought in an open box I wasn't charged. I also told him that when you pick the drop off option to return an item to Amazon it clearly states you don't even need to bring the box the item was delivered in because UPS will take care of packaging and labeling. His explanation was that Amazon doesn't give you the truth. After I paid for the tape I called Amazon. I spoke with a customer service agent, Liz. I explained to her what happened and that I wanted to know whether it's true or not that you have to pay for the packaging when returning through UPS. She place me on hold briefly and when she came back on she explained to me that through the contract UPS has with Amazon, the packaging of the return is already paid for by Amazon. That is why it states when you return an item at UPS you can just bring in the item without a box and UPS will package it. I also told her about the man who was ahead of me at the store. He had one sealed amazon box and 2 sealed bags of returns. The man behind the register told him to open the box and put the 2 bags in and that he'll need to be charged $1 for the tape to reseal the box. The Amazon age t was nice and gave me a credit for the $1 charge but if you use this location to send a return back to Amazon, know what is true and what is not. The Amazon agent requested that if I needed to send a return back again and the store wants to charge me for packaging to call Amazon customer service first. read more

I've been doing business here for over 2 years. Trish, the manager has consistently done more than expected to help me. They are professional and to the point. FIVE STARS read more

I was skeptical about coming to this location due to the reviews but took a chance. My experience was great and the lady who took care of me was wonderful! She was sweet, helpful and welcolming. I wish her name was on my receipt! read more

I went here to drop off a package with a pre printed label and after being assured all the labels would be covered and paying $2 for them to seal my box - It was delivered back to me at home a few days later. I'll be attempting the second try at a different location. read more

They Mailed a package from this location to China. They also packed it for me. Never gave me any "heads up" that the material (That was worth $1500) might be confiscated by customs! Well it was and we lost the package and contents! Never ship from this store again. read more

Trish and staff are super friendly and truly helpful. They called me after every package was received. I highly recommend for printing too...they do a great job and meet deadlines! Kathy Z read more

Beware if you are having a package shipped here for pickup there is a fee. This is not stated on the website nor the main UPS website. When I questioned UPS they told me this store is independently owned and operated and while most UPS stores do not charge some may. Guess I should have read the first review. read more

Horrible management....the line was from the counter to the door. The manager (elderly and rude) and the clerk decided to have a conversation in the back...could care less about the line. This place is the worst. The elderly lady that works here must own the place because I can't imagine that UPS corporate headquarters would have her as an employee! read more

The worst service ever, trying to send a package thats 5 lbs but 3.5 feet long to Cali and the lady that was doing the service was not even helpful. She just wanted me and my package out her store. Absolutely the worst store here. How can one person in the store still have no good service and helpful tips on sending a package. read more

If they would allow me to rate this ups location with negative stars I would. That being said, i attended this location to print and scan a few work documents being that I often work from home and do not have access to print/scan. First off, the woman behind the counter was out right rude from the get go. I asked to use the computer to access my email.. she replied "sure as long as you swipe your credit card first..." interesting response but I went ahead and did so. I told her in detail what I had to accomplish and she said sure with no mention of cost. Swiped my card used the computer for 12 seconds and printed my documents, $14 dollars later we arrive at the scanning phase of the mission. She scans all documents (20ish in total) and insists on personally emailing it to me. I gave her my email.. and headed for the door with a thank you. I was halted when she replied "well you have to pay for the scanning," another interesting response but I replied sure not thinking much of it. She announced a grand total of $41 dollars in addition to the $14 that was already paid for the computers and printing. Needless to say i was shocked not knowing a small business loan was required to complete a few mindless tasks. In conclusion i refused to offer up my credit card yet again and left. I got burned for the $14 and exited the store with what was left of my pride. Suggestion, mention pricing prior this should not be assumed. Happy ending.. I took my business to Fedex Kinkos and was charged under $5 for everything. Advice, avoid that location and employee at all cost. read more

I made an appointment ONLINE for a notary and received a confirmation email with the appointment time. I arrived 15 minutes early and drove from another town to get there. The notary was not there. The clerk said, "The online thing doesn't really work. You needed to call first." Really? It didn't say that on the website. I said I got a confirmation email with the appointment time. Didn't matter. Clearly it had not been checked. The notary had "stepped out," wouldn't be back for 30 minutes at least, and there was no way the clerk would call her to say I was waiting or get a message through to her. The clerk was apologetic but offered no solution. They need to take themselves off the web service if they can't follow through. Really frustrating experience. My bank would normally do my notary service but the manager is out on quarantine. Find a more reliable service; these people are not it. read more