this is the worse experience i've ever had at a P.O. so my…read morewife & i scheduled an appt to get our 8y/o son his passport. i can write a whole report about the completely unprofessional way all THREE employees handled this yesterday, March 09, 2026 but i don't want to lose ppl. PLEASE BE AWARE OF THESE 2 LADIES whom will do whatever they feel with your documents. i have a NYS govt Issued id which they did not want to honor in completion of my application only because they were unfamiliar with it. they inferred it wasn't a legitimate id card and refused all other id i presented them with when i asked to speak to a supervisor or manager, the lady whom came from the back was annoyed she had to pause her personal phone call to help us and just proceeded to make any excuse why the clerk feels she can't application. they told me to see the clerk, a man who based only on what he heard from the two young ladies told me he cannot complete my application either due to the fact he "is not familiar with this form of id & doesn't know how to verify it" mind you, there's several fields on the application for OTHER forms of id just for situations like this. he totally denied me any help, service or some way to help this situation and not once did he look at any of my documents or id. he totally disregarded based off what his coworker said all without checking himself. he also seemed annoyed he had to come to the front from the back doing absolutely nothing. so my wife and i took our application to a neighboring P.O. with the same & only id i had presented at the Floral Park branch on tulip ave. my application was completed & processed without a problem. These completely unprofessional young ladies at the floral park branch PO are more concerned with keeping up with their social media while working that they give not one F about doing the job they're paid to do. and of this seemed far fetched, read some of the other reviews from this branch on google particularly. they're all consistent with what happened to me yesterday. these ladies don't have proper training in terms of customer service, nor are they familiar with PO policies concerning verifying documents needed for passport applications. i can go on with the totally appalling experience i had yesterday but thank God the ppl at the NHP branch knows what they're doing & was able to help ! God bless them, but please, beware of F Park PO. i hope their district manager sees this. they def need new training so this doesn't happen to anyone else

Very disappointing experience at this USPS location. The staff member who assisted me was extremely…read morerude and unprofessional. She did not explain things properly and had a very dismissive attitude when I asked questions. When I politely asked for her name, she refused to provide it and instead told me to speak to a supervisor. That level of behavior is unacceptable. Customer service here was one of the worst I've experienced. It felt like helping customers was not a priority at all. USPS should seriously look into improving the attitude and professionalism of staff at this location. I would not given 1 star.

Had to get new passport for 2 month old. I made an appointment online for 1:15pm. Not only were…read morethey on time- but the employee, Samuel, was extremely efficient, professional and friendly. We did come with all our forms, proof of ID as parents pre-prepared, as well as photos already prepared as well. We were done in under 10 minutes. Samuel is super amazing with his service. Highly recommend this post office for passport services!!!

Its a great full service post office. The self service lobby is open from 8am-6pm, while the main…read moreoffice is open M-F 9-5, Sat 9-12.

the parking has always been a problem but I can live with that because it's very convenient for me…read morebut they seem to be understaffed. there is one young lady with grey hair that is extremely rude to the customers. I would rather go to the Franklyn square post office on Hempstead tpke. they are at least respectful and helpful. don't go the the elmont post office on elmont rd!

Despicable is even not the word to rate Elmont school road post office. Those mail delivery…read moreworkers from this post office are very irresponsible and disrespectful to the community they serve. They bring our mails in the evening when it's dark and always putting other peoples mails at wrong addresses. It's every day even when the sun is on, not once, or twice it's constant displacement of our mails. Missing important information and privacy violation. No one seems to care even when you report. I would've given zero on this review if there's one.

I sell things on eBay so I use USPS quite a bit. Most of the folks leaving scathing reviews don't…read morereally know how the post office works, and I highly suggest people do their homework before walking into one and tearing at the (understaffed) workers who're unlikely to blame for whatever issue you're having. With that out of the way, why am I giving this location only 3 stars? Two words: Air conditioning. Fix it. Fix it. Fix it. Fix it.

will never come back again employee treated me like im dumb,…read morepaying 5.49＄ for a box that i had to build up myself, that guy was disrespect and racist, treated ppl differently, make that weird face when I'm trying to figure out how their box works, say merry Christmas to every other customer but not me， felt disrespected. And the box that they selling to me has more than half of the space wasted

Lines move slooow. Only seems to have one person. Woman who helped me was nice. This must be the…read morenew norm everywhere. Definately better service than some of the other post offices i have used.

Quite possibly the smallest post office I've been to! It's a small "room" and there was one clerk…read morebehind the bullet proof windows. She was sweet and the line moved quickly (I came at 1:30pm). I took off a star because I had a hard time finding this post office as my navi originally sent me to the fedex office at the other end of the shopping center. This post office is located right by Shake Shack so you might as well put that address in your navi to find it quicker. As you may or may not know, this shopping center is huge and the lot is full of traffic and difficult to get in and out of. So if you're in a hurry this may not be the most ideal post office to use. Otherwise, it does the job.

I came to Cambria Heights because I am so fed up with the Saint Albans post Office. To my surprise,…read morethis post offer was clean and I found easy parking. The lobby was not crowded and it took me 5 minutes in and out. The clerk was very kind and efficient. She answered my questions and gave attentive service. Her service was greater than 5 stars. I requested service 3 day shipping and a small envelope from a delicate package to ship and she provided so many options for a great value of $5.05.ill come back jete, I wish I lived in this area. I am a letter carrier , so I understand the service.

Ordered from ebay, never received package! Post office said…read moreit was "picked up at 6:41pm"...How? By Who? Post office hrs are 830-5pm? How was it picked up at 6:41pm??!!! Many of my neighbors have the same issue...NOT receiving their packages & orders. Horrible post office.! Full of thieves!!

Helpful people. Great service. Only wish passports were…read moredone elsewhere instead of on the regular line

I came to this USPS location at around 11:00 PM on Monday, June 29, 2026, specifically to use the…read more24-hour self-service kiosk so I could meet a shipping deadline. The lobby was open, but the kiosk displayed that it was unavailable and out of service. Because of that, I had to drive to another USPS location, adding about 20-25 minutes to my trip and putting my shipment at risk of missing the deadline. If the kiosk isn't working, it should be repaired promptly or there should be a way to notify customers before they make the trip. This was a very frustrating and avoidable waste of time.

They were the only post office that lost my mail (expensive record). Additionally, it takes them…read moredays to get your mail into their system. Avoid if possible.

Earlier this week I called and spoke to a female employee at the NHP USPS who informed me I could…read moreget my fingerprinting done at this location. I confirmed the date and time I would arrive at the post office and received verbal confirmation from a real, live, person that I could do this. I took an Uber to get there because my car was in the auto shop. Upon my arrival, the male employee told me I couldn't get my fingerprints done, despite me having a barcode which indicated they were a USPS location that completes fingerprinting, a printout of my pre-registration, and having called a few days prior to confirm I could do it at this exact day and time. He said the machine "wasn't activated yet," and could not tell me a definitive time it would be fixed by. I asked to speak to the manger, a female employee, who told me that no one would have told me to come this date/time as the machine was broken. I didn't speak to an operator, I spoke to a live female who told me she worked here! Absolutely ridiculous. She refused to do anything to help me, despite me paying for a package a few minutes earlier. She said there was nothing she could do for me and that I'd have to call their supervisor Fran when she was back from vacation. The story changed, of course, and Fran was the only one who could fix the fingerprinting machine... it's not that "it wasn't activated yet." Despite having print outs of my registration, a bar code in my email, and calling beforehand to check, I wasted my time and energy. I will be calling Fran when she gets back from vacation to fix this. Disgusting customer service and attitude from the employees and a lack of willingness to help.