Althought this UPS store is 35 minutes away it is the only local one we have near us. We return everything through here and returns for Amazon. They are a high volume store it gets busy but at the same time folks come in and out of here within minutes. Service is fast and friendly. There is plenty parking it is in a big plaza. read more

The UPS Store - Front of business and entrance - Shipping Centers Near Me - Hawthorne, California

Edgar was great on helping me email the label for my package and helped me close the package. Very grateful. Wonderful service. This is my 2nd time I go to this UPS store and he is so willing to help and patient. read more

I am extremely disappointed with the service at this UPS Store. I was in line for approximately 29 minutes, and when I arrived there were only two customers ahead of me. During almost my entire wait, there was only one employee (a female) working the front counter while the other employee spent most of the time walking around on his phone. When the UPS truck arrived, he immediately got off the phone to assist the driver, but there was still only one person helping the growing line of customers. By the time I left, there were 12 people waiting in line, and the photo I took from my car doesn't even show everyone because there were still people inside the store. What made the wait even more frustrating was that while helping a customer, the employee spent time chatting about clothing the customer was returning and discussing needing outfits for an upcoming vacation. I understand being friendly and providing good customer service, but when a line is backed up like that, conversations should stay focused on completing the transaction so everyone else can be helped. Unfortunately, this isn't an isolated experience. It seems like every time I visit this location there's some kind of issue with long wait times or poor workflow. The only reason I continue coming here is because it's the closest UPS Store to my home. Waiting nearly 30 minutes when I was only the third person in line is simply unacceptable. read more

The UPS Store - The line that was forming outside, not counting the people in line on the inside - Shipping Centers Near Me - Hawthorne, California

I needed a letter printed and Jovanna noticed it went over two pages when it should have been one, and reformatted it for me without me needing to ask. She went above and beyond and was very friendly. read more

Great place , great service, fast service , and very convenient So glad to have them in the neighborhood read more

The UPS Store - Shirt line , moving pretty quick - Shipping Centers Near Me - Hawthorne, California

Busy store almost I don't care atitutude kinda wait for your tyrn patiently ehile I finish whatever I'm doing.

Peace To All! I believe that this is one the of the most admirable staffs in a retail space that I have encountered in recent years! Glenn, Edgar, Evelyn, Makayli & Veronica are receptive, atttentive & professional which makes all the difference on this side of the counter. Peace To All! read more

It's close and decent but there is a new hire that needs to go. She has a terrible attitude. One guy has been there the longest I see him all the time (I am always returning stuff from Amazon lol). Pleasant person overall but please get rid of that new hire, she is TERRIBLE. read more

The best customer service!! Glenn is very helpful and efficient just like the rest of the staff!

The staff here always goes above and beyond. I had taped my label on the wrong way and they could have easily said "sorry sir nothing we can do". Instead, Mikaili helped me retape my bag (which was full of old nespresso pods by the way and smelled so gross that I would I would have told myself "sorry can't help") and get it so the label was visible. If everyone put the kind of effort in that Mikaili did for me today, the world would be a better place. read more

The notary was very patient and professional. She went above and beyond to make sure that all documents were notarized correctly. Even though she was supposed to be off. read more

I hate being an inconvenience to others which is why I dread returns with a passion. On this particular night, I had five of them, one of which required a box and label, as well as a package I needed to overnight. I also walked in 10 minutes before closing which didn't help my anxiety -- fortunately, I was helped by Glenn who had the patience of a saint. Glenn not only took my returns and processed them with a breeze, he helped me save $20+ by opting for a different shipping option that would have gotten the package there the same day without me even asking him to. I was in and out before the store closed and left feeling so much less apprehensive about the process than when I walked in. Thank you Glenn! read more

Evelyn is always so patient, knowledgeable, and QUICK.! It is always a satisfying experience whenever I visit this location. I could not leave the store today without sharing this. read more

I shipped a package using the next day air option to ensure my recipient would receive it the very next day. The girl at the counter assured me that the package would be delivered as promised. However, it wasn't delivered the next day due to her incompetence and her failure to properly mark the package for next day delivery, which cost me a lot of money. I called UPS, and they informed me that the store employee who handled my package didn't process the next day air shipment correctly. read more

If you want the bare minimum shipping task done, this place is fine. Employees have always been pretty good. But if you want to do any office-type printing, go to the branch on Normandie instead. The color printers here are broken, with no fix-date in the future. Seems like non-working equipment is a common theme in these reviews. read more

The workers at this location are professional, fast, friendly and efficient. I had all of my shipping needs handled and was on my way within 5 minutes. I will definitely return to this business. read more

Had a UPS label on the phone and they can't print them for you. The label needs to be physically emailed to them and then you need to pay for printing. Terrible user experience. read more

Had no problems stopping by this UPS store while we were leaving Ross nearby. There is plenty of parking for this place. The employee was cool. And we were in and out in less than five minutes. read more

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For being a fairly decent sized store the service is incredibly sloooooow. I mean they got two people working but still it takes about 5 to 10 min for each person in line just to process and get them out. If your box is not taped closed or the label is not taped on then they want to charge you 1$ to tape it. Just a heads up. Plaza has plenty of parking and food and a 24hrs gym near by. Chase bank, starbucks as well. Stay Wild read more

The UPS Store - Shipping Centers Near Me - Hawthorne, California

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Can not commend this store enough. As I just walked out and the young lady helping me was very nice and courteous. Very professional and efficient too. They took my info and shipped my package off in no time. Thanks again and keep up the good work!! read more

Love this location and also recently realized they offer notary services too. They have seemingly done a great job with Covid precautions (metering lines, etc) and the staff is knowledgeable and competent. read more

I have always love UPS and glad when I found out they were being used by some of the bigger store and as a 3rd party delivery service! Please let me say that on behalf of my local community we appreciate the hard work and good service provided by Danny P. our UPS driver! He gets the Xmas Stamp of Approval and this includes the Public Trust! Danny is still in a run at 9:00 pm for his most appreciated and thankful customers! Nice to find someone that works harder than me! read more

The UPS Store - Shipping Centers Near Me - Hawthorne, California

I use this location when I Amin the area, easy access, staff is always very friendly, sometimes they are understaffed but they do their best to get you in and out fast. Recommended when you need to drop off UPS packages read more

Awesome customer service! There was a little bit of wait due to COVID but other than that the employees there work hard especially during these times. read more

Although the space was crowded, the store attendant was attentive and went above and beyond to help. I caused some problems by mixing up my Amazon return codes, but they were patient and ensured my returns were correct. Great job! read more

Lovely and helpful staff. Notary Glenn was kind and patient. They had a line out the door but the staff's kindness and good nature kept in check. Great customer service. read more

This is hands-down my favorite UPS store. The lines usually move pretty fast if there are any at all. The customer service is great. All my packages are always delivered in a timely fashion. read more

Friendly and efficient, no quibbles about the service. Recommend, convenient local business!

Good service. Depending on what time of day u go, it will more busy w. A wait but nothing absurd

There were 5 employees working, 2 were painting the interior. The store was a mess, boxes everywhere. I was next in line and the clerk took a customer behind me because she had a package to pick up and then pay for a roll of tape. I always have problems at this UPS store and will not give them my business. I would rather go to the store in Midtown because they are clean, courteous and professional. This store in Hawthorne has no internet so I have to make sure I pull up my return code before getting there. And once I had to leave because their "system" was down. When I left, the line was out the door, they are slow and have terrible service. read more

I've been a customer there for the last 6 years. Very nice people. I never lost a package. I always get excellent communications by email or they call me. Some times they give me a free month rent. Always organized and my packages are well tracked I wonder how thousands of packages don't get mixed up with that much business and customers?!! If you ever think you can't find a package, be patient and ask Glenn; he will always find it for you. read more

Open on a Sunday. So convenient. No line. Person who helped me was really nice and pleasant

Customer service was lacking! Refused my account number & seemed unable to move shipment process along until demanding service. They even said go somewhere else if you have an account! I said you don't want my business?! Weird! read more

Shippers beware, I shipped a box to my son at college and unfortunately several items arrived damaged. I was confident that because I had purchased insurance, that UPS would cover the replacement cost which was under a $100. To my dismay UPS refused to honor the agreement and cited that the damage was related to improper packaging. I was truly surprised at this flimsy excuse because I purchased the packaging materials from UPS. Ship at your own risk and don't waste your money on insurance. read more

This store closes promptly at 7 pm. I arrived at 7:02pm and was not allowed to enter to ship my package. Frustration, the web site, says 7:30. Watch out for web details for UPS, as the 3600 Century Blvd. location has been shut down and I was directed to that location I will ship with the USPS from now on, to avoid this frustration. read more

Always easy to conduct transactions at this location. There is sometimes a line because they usually only have only one person on a register which is annoying at times but overall this store is good ! read more

Charging me to print a UPS label that I paid $52 for? Never coming back here. It costs them NO money to print one single label.

I rate this store a 5 because I visit frequently as I have a mailbox at this ups store. I can personally attest to the fact that in my experience the staff is very professional, friendly and knowledgeable concerning the services they offer. I am always treated as a valued customer, I am always greeted with a warm welcome and in some cases they have my packages ready for me when they see me coming. I am very pleased with this store as I have been to others, but I take my hat off to the staff at store # 5575. Be encouraged guys and continue to be who you are for I will continue being a satisfied customer. God Bless You All.................! read more

Under unfortunate circumstances I had to file a claim for a missing package. I had the great pleasure to have the assistance and dedication of the manager Glen to help me resolve my problem. Glen took the time to figure out what the situation was and tried his best to find a solution. Thankfully the problem was resolved because of Glen. He completely changed the negative experience I had into a positive one. If you're looking for any assistance at this UPS store, I would highly suggest seeking out the help of Glen! read more

Convenient, not too busy around closing/7pm. There is also plenty of parking but because of that you have to watch out for crazy drivers as they might be driving fast in the parking area!! read more