I paid $518.44 to ship a large framed poster (that had sentimental value to my family) on January 24, 2025. I insured the poster for $1,400.00. The poster was destroyed when we finally received it much, much later. Over a year later, they have still not paid out. I have heard a lot of excuses from them for destroying our poster and a lot of excuses for not paying us the insurance that I paid for. I rarely write Yelp reviews - I think other customers should know that this store has the capacity to not act in good faith. read more

The UPS Store - How the poster looked upon receipt from this UPS Store. - Printing Services Near Me - Houston, Texas

I've been dropping off prepaid labeled packages for years now at this location and haven't had any issues. I can't say much for other services (printing, postage, boxes, etc.), but they do offer all of that. The staff has mostly been friendly at each visit, and there's plenty of parking. I'll continue to come by to drop off packages! read more

The worst postal service ever. They are not punctual waited all day because illl have my package by end of day never came service from the customer service rep was extremely horrible no help what so ever I hate this place so bad !! Never deliver my packages on time this location particularly sucks!! read more

I received excellent service. Excellent customer service. I had a very traumatic experience going on in my life, so I was having some challenges. Staff helped me with much patience. I needed notary services and a document faxed. I got this done. Something considered simple, I was not doing so well. But with their help, I got what I needed done. Thank you and I'm so grateful. Want to recognize gentleman Mehlum. All staff very kind. I'm sorry I didn't get their names. I didn't know this location was there. And it was very easy, convenient to access. I was recommended this location as I was doing other business nearby. Very knowledgeable staff. read more

I absolutely love this UPS Store because it's conveniently located in a cute strip mall with other quaint restaurants and a fancy apartment above it. It's not far from my doctor's office, Pinoy Center, Target and Kroger's where I frequent. They offer one-stop shop for all shipping needs. I love the entrance. It's so thoughtful to put an automatic door because both of my hands were carrying boxes. I already know the standard charge for tapes for returning items at all UPS Stores. The clerks were so polite and cordial. I'd rather save all my shipping needs to come here to ship. So I can have excuses to fulfill my sweet crave at Glaze Donuts next door. read more

The UPS Store - Entrance is an automatic door - Printing Services Near Me - Houston, Texas

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Dude.... This is the worst UPS store I've ever been to. I came in at 6:55pm to shop off a $150 return. My brakes had come in a box with a package taped to the top. They told me their drivers won't take boxes packaged that way so I bought a bigger box. When I asked them to pack up the items they refused on the basis that they are closed and done for the day. This return is $150 worth of items and if one is sent off without the other this will cause delays in my return and in my plans. They instead argued with me and refused to tape up a box for whatever reason. Not only that but they'll charge you $2 to print a label that was already paid for. read more

the store is small and a line can accumulate. the employee was nice and efficient however.

Looking at other reviews, the biggest gripe I see is the price for tape. If you bring something to be shipped though, why wouldn't you have it ready to be shipped? I brought a box with things to ship back to my parents, but the box wouldn't fit in my backpack so it was broken down next to the things to ship. There's a table to box things up and once I did, the counter girl called me over and was very helpful. I got my tracking number and was on my way read more

Made me pay $2 for 5 inches of tape how ridiculous. Never coming back here again. Then he offered to sell me tape for $7

Don't recommend coming here unless you have to. The girl in the front tries to upcharge you for shipping. My package was supposed to be $10 I saw online with correct dimensions and when she tried to charge $22 I asked her and she said that's online only. Paid 1.27 to print out one black and white form. Compared to paying .15 cents a copy at Office Depot. read more

Be prepared for your car to get damaged by the crammed and crazy parking lot. Also don't expect anyone to speak with you if you are just dropping off a package. They preferred to say nothing to you and have you walk out even though you have done them a service by purchasing a prepaid label and packaging everything at home. Additionally, the store on some days has a stench in it that is unbearable. read more

Professional, helpful, accommodating and polite. I called in about having a pre-paid shipping label sent electronically and printed out. There was some explaining and effort on their part, without any financial incentive, and yet they treated me like I was bringing in a huge sale. They really helped me out of a jam. Best place EVER!!! read more

Great service, fast, helpful staff. Will come back. Never a long wait time. Always quick

I had a great customer service experience today. The service was friendly and very efficient.

I love how they have created a fake profile to leave a response to my negative review! Hahaha. You can't take away from how poorly you guys are rated for being so unprofessional at this particular location =) everyone can see your bad reviews on Yelp, google etc. There was only one guy that could've been present during our exchange in which you did most of the talking BRIANA.... & this ONE guy was seen bringing in boxes while I was turning to leave the store. Seems like there is another negative review on google from someone that same day in which you were manager. Young lady you need to grow up and take constructive criticism to improve your interactions with customers! This is your job not ours. Be blessed. read more

I agree with the other reviewers that charging $1 for a strip of tape to close the box is ridiculous, especially when Amazon goes through UPS for free shipping on returns and pays for this service for their customers! Even the post office provides free packaging tape! I'm not sure if this is the policy for all UPS stores but this location charges you for everything - literally everything! It survives on convenience in the med center but I think it's absurd that the sliver of tape even costs $1 when the whole roll is a lot less - talk about 1000x markup. I've purchased an envelope here as well - pretty pricey. Now I know for the future to make sure the box is taped up. Besides that, I wouldn't rave about the customer service - not overly friendly or rude but nothing to write home about. I'd find another location if you can. read more

This story's hours are useless. Working class people have to take days off from work to pick things up or to send things.

The UPS Store on Old Spanish Trail is Fantastic! ALL the Employees and the Manager are so Friendly and helpful! I am visiting from out of state, and have special needs. They are so kind and Understanding!!! They have helped me so much and I truly appreciate all their kindness! Thank you for being there for me, and helping me through this difficult time in my life! Truly Special People!!! read more

I dropped off an Amazon return to this location and received a receipt. Somehow UPS has no record of it being picked up. I called the store for assistance and the person I spoke with was rude. She said she knows for a fact that UPS picked up the item and that it wasn't in the store. Somehow she knows all of this even though she refused to take the tracking information or even my name. When I asked to speak with the franchise owner she hung up. read more

Great assistance! Super kind and friendly. Would definitely recommend and would come back again!

this location has great customer service, daniela, and brianna for example are great emplpyres- each time i've been here,, they have asked me unrelated questions and related questions both making me feel like i belong on their store, easy conversation easy transaction i don't know why. i shop still other mailing services when this location is the closest, thank you again , i'll be coming back eventually read more

Lisa, Today, you showed outstanding customer service skills and I want the world to know how awesome you did. I came in with a big request and you were able to complete this for me. You were professional, responsive, and helpful with all of my questions. Your efforts do not go unnoticed and I greatly appreciate you working with me through my headaches! If you need your packages shipped with care and attention to detail, please ask for Lisa. She is your shipping expert! Thank you once again! I can't truly thank you enough! read more

The staff here is so friendly and helpful. UPS is maybe a bit overpriced but the service they provide is great. I especially appreciate everyone who works at this location for always being helpful. Thank you! read more

I was preoccupied today while I was doing lunch time errands and now I'm shaking my head and wondering why in the world I didn't just use the post office instead of this place. I needed to ship a key, a box of textbooks (pre-paid shipping), and a small box weighing less than half a pound to one of my friends three hours away. The key (seriously JUST A KEY. A LITTLE TINY KEY) had to be mailed in a bubble wrapped envelope and mailed. $1.75 for bubble wrap + $4.05 for shipping Textbooks cost $3.00 for a box and $0.50 for tape. The last package was going to cost $23.65 to ship. Really? No thanks. So I tell her I'll just keep it instead and leave. I finally get lunch and get my sense back and realize that not only did I not get refunded the $4.75 for the box that I didn't ship and never laid eyes on, but they never gave me a shipping receipt or number for tracking my packages. Just choose a different store. read more

Why would you charge a dollar ($1) to put a little piece of tape on a box? That's just a money grab from customers. Service here is basically garbage. Probably going to make that extra 5 minute drive to go to a different UPS store. read more

I brought my wedding invitations here with a design to print them. After trials and errors, one invitation was good, I asked to do the same for 20 more. I return later to find out they were messed up, and good for nothing. The discussion afterwards resulted in a verbal agreement that the store will charge me for printing fees on a similar paper. But could not find it in stock, so they decided to charge me for papers because they're expensive "mine were, too". Not a good resolution, and I ended up without invitation cards 2 weeks ahead of my wedding. read more

Rude and unprofessional customer service. Lady today was snippy because I wanted to verify that a document was faxed correctly. Won't be returning to this UPS location. read more

The loser running this store is always arrogant and appears clinically depressed. His latest craze and a new low is a charge of a dollar - per box - for a few inches of adhesive tape to secure a box ahead of shipping! The tape roll has 500 yards and hardly costs a dollar for a business like this! Stay away from this store. UPS should yank his franchise license. read more

Horrible customer service. Employee was rude and didn't properly seal the package. Even after charging a ridiculous $1 fee for 6 inches of tape. I'd rather drive five more minutes for better. read more

Horrible customer service! Rushed all the way over here after work just to get turned away because my packages weren't sealed with packing tape and they said they would charge me $1 for a strip of tape for my already paid for packages! Smh. I'll take my packages to be sent elsewhere where a multimillion dollar company can spare a piece of tape for a loyal customer. read more

Perfect service, walked in and was greeted and out of there in under 10 minutes. Printed and notorized

This store is no good; The concept of customer service was non- existent to the two Indian ladies that were helping me. I had to drop off a package for an amazon drop off. I had printed off the label and taped it to the package. I also taped the package shut. I asked her to staple two corners. She said no. Then I asked her for a piece of tape for my small package. She told me I would need to pay that piece of tape! I have not even heard of being charged for a small piece of tape. I had no cash on me; I only had my credit card and drivers license. Then she told me she would except my credit card! I don't think she's familiar with good old American customer service. I hope the store changes that ridiculous policy. I just took a second to read their yelp reviews. It seems many people have the same reaction and experience I just had. If your business is so fragile that you cannot give customers small pieces of tape here and there you need to change your business finances and practices. They have a terrible yelp rating (2 stars) and several bad reviews. Maybe it's time they update the way they do business so they'll have many happy returning customers. Then their business will not only stay financially secure it will thrive. read more

Go to the Walgreens at the end of the parking lot and buy a roll of packing tape before you come here. More bang per foot than the $1 they charge to close your box and you'll have tape left for later. They don't even charge me to close a box in Chicago and there's a fee for nearly everything in Chicago. Yes, it's just $1 but it's still nickel and diming. Is UPS losing that much money closing boxes? read more

I had the BEST experience at this store. I had a presentation the next morning and of course I waited until the last minute to print everything. I sent the printing requests at like 2 am, and UPS.com said it wouldn't be ready until 2pm. Well my presentation was at 9:30am! I emailed the store just in case telling them what time I needed it by and to call me if they couldn't do it. The next morning, they finished it by 8am, and called me to let me know it was ready. They also printed out an additional packet for me and upgraded my binding, and didn't charge me! Great customer service and the guy really wanted to help me. read more

This is the worst UPS store I have been. The guy in charge of this store or owner is the worst. Some staff are ok and provide excellent customer service. The guy that run/own this UPS called me to renew my box and he gave me until today (Friday) to renew. I went to UPS and renew for 3 mo. They charged me extra $5 and then when they gave me confirmation via email- it renewed until May 8, 2018 from today while I paid for 3 mo. ($75) The guy that run/own this store is not there but if this matter is not resolve I will be turning them and will file a complaint. read more

This has to be the worst UPS store in Houston! They charge you a dollar to put a piece of tape on your envelope! What's worse is that they are so rude about it. I have mailed packages at other UPS stores before and they are always very happy to help seal your package but not this place. Never coming back here and no one should waste their time with them. read more

The lady working today also charged me a dollar for tape. I think I gave her a (dirty) look in disbelief. Like seriously? I'm glad that I was ready to send my package with label on and stuff though. It looked like it wasn't going to be fun dealing with this lady. $1 for using 2 inch tape was enough. Poor service and made me shake my head. read more

Visited the store to get a document notarized. Fast and easy service. Friendly staff. Will choose to visit again for any of my future shipping or notary needs. read more

I have never had a bad experience at this UPS store. As far as paying a dollar for tape, tape it at home then you don't have to worry about it One dollar for taping it is not unreasonable. Anyone working behind the counter has been nothing but gracious, efficient and attentive to my task. I ordered quite a bit of Amazon and Jackie is "my go to" counter person! But tthey are all fabulous! For those of you hung up on paying for tape, you are missing out on one of the most efficient UPS stores in this area! read more

Don't bring your business here. I asked if I could use their tape and they said I would need to pay for it!!! I see from other reviews that other customers had the same issue. I understand that nothing comes free and they have to charge for all the services, but charging $1 per package for using their tape seems way too expensive. 1st UPS pay stores $0.25 for each drop off package, so just by accepting your drip off they're making money. 2nd, a tape that retail stores sell for $5 (for example) cost UPS store much much cheaper since they buy them as bulk. So with $1 charge for each package they can buy entire tape factory!!! Like the other reviewers, they don't know old American customer service style. I dropped my 4 packages at the nearby UPS store just 15 min far from this store and let them get $1 from UPS for handling my return (4 package x $0.25), and will never ever bring any business which another lost for them. As, I said I understand nothing comes free, but sometimes you need to make small sacrifice to make larger profit on the long term. read more