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    The UPS Store

    3.0 (31 reviews)
    Open 8:30 am - 7:00 pm
    Updated 2 weeks ago

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    Borrowed UPS hand truck
    George R.

    I'm having a really hard time understanding the negative feedback on this store. This UPS Store is a small UPS service center in the heart of downtown Indianapolis. They don't carry a huge variety of items to buy, and I think that's the point. The staff member, Rowell, was friendly and polite. He allowed me to use a hand truck to move an 80lbs package from my car to the UPS store, and helped me print the return label by emailing the store's email address. This place is exactly what you need from a UPS store!

    Convenient downtown location!
    Mark W.

    Friendly staff, very helpful, always working very hard. They have postal boxes for rent which gives you a downtown address. Parking is almost always available right out front, depending on the time of day. Restaurants nearby too!

    It's 6:13 PM on Tuesday, 12/22 as I'm posting this...and they are closed.
    Christopher L.

    If you say you're open til 7 - be open til 7. And if you're closing early and you see people standing outside (expecting you to be open til 7) maybe don't make them stand in the cold for 10 minutes, get out of your chair, walk over and let them Know. Three days before Xmas...ALLL resources (Yelp, Maps, THEIR WEBSITE) say 7 PM. If laziness were a business, it would be this place. Absolutely disgraceful.

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    13 days ago

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    Local

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    3 months ago

    Prompt friendly service. They help me to make sound choices for my finances & provide options.

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    2 years ago

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    1 year ago

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    4 years ago

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    8 months ago

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    2 years ago

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    2 years ago

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    1 year ago

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    2 years ago

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    4 years ago

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    2 years ago

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    4 years ago

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    3 years ago

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    6 years ago

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    5 years ago

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    3 years ago

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    3 years ago

    Very rude counter associate. Kept looking at his watch like we were wasting his time as customers being there 30 minutes prior to close.

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    17 years ago

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    4 years ago

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    4 years ago

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    7 years ago

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    16 years ago

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    12 years ago

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    7 years ago

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    7 years ago

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    7 years ago

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    14 years ago

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    10 years ago

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    13 years ago

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    Ask the Community - The UPS Store

    Review Highlights - The UPS Store

    I was visiting Indy on business and needed some last-minute printing done.

    Mentioned in 2 reviews

    Read more highlights

    A-1 Gene's Mail Box Service

    A-1 Gene's Mail Box Service

    (2 reviews)

    Beware of A-1 Gene's Mail Box Service. I hired them to replace a damaged mail box at a rental…read moreproperty I own. I talked to Gene via telephone and when given choices of small, medium and large mailboxes decided on the medium size. He said they would be out the next day to replace it. They did come out the next day and replaced the box, but when I drove past the house the same day noticed that the mailbox was not a medium size but a small. I had left them a check to cover a medium mailbox installation. I called Gene and he told me they replaced the box with the same size mailbox but never offered to refund the difference in cost. I requested the difference in cost to be refunded to me. Reluctantly he agreed to do that (just $5.00!) Today I had to stop at the rental for another reason and examined the mailbox more closely. The top of the box was covered with scratches and the door was slightly dented. I call Gene to tell him how unhappy I was with the service and he told me I didn't have to do business with him and hung up. I suspect an inferior box was used because the home was a rental and he did not think I would notice. Wow! This is clearly a dishonest business.

    A-1 Gene's Mail Box Service fixed my mailbox, however, the owner closed my front door behind him…read moreand locked me out of my house. They had to call a locksmith service for me and then took off as soon as they arrived. The locksmith charged me $250. When I called A-1 Gene's Mail Box Service to get the name of the company they called and let them how much I was charged, they didn't even offer to share in the cost even though they were responsible for the lockout.

    The UPS Store

    The UPS Store

    (47 reviews)

    Broad Ripple

    A good majority of my experiences with The UPS Store in Broad Ripple have been simple yet positive…read more From shipping back AT&T equipment to renting a mailbox, nearly all of my activities have been positive with good customer service, fair pricing, and no hiccups in terms of delivery. The UPS Store is located in the strip center that includes Great Clips, a Thai restaurant, Big Red Liquors, and a few other businesses. The strip center has a handful of vacancies currently, though Tropical Smoothie is getting ready to open up. As is true of nearly every business in Broad Ripple, parking is very territorial here. This strip center has a huge parking lot, however, using it to shop in the Broad Ripple area is not advised as it's considered exclusive to strip center businesses. There's ample accessible parking, though on more than one occasion I've experienced that being violated here without consequence. There are curb cuts at various points along the strip, and the entire retail center is accessible. UPS Store has a single glass door entry. I've returned AT&T equipment more than once here. They know the routine precisely, and they get it done quickly. They always advise holding on to their documents, because they note that AT&T has a history of losing records (no surprise there). I've also shipped labs from this location (medical). Again, they know exactly what to do. They get it done quickly. I rented a mailbox here for a while to go with my charity work. I had zero hiccups the entire time. I just finally stopped as it was an expense I didn't need, but it was convenient and well run. They honor their posted hours, and they're open 7-days a week. Overall, I've been happy with my experiences here.

    Paid a premium price for 2nd day delivery in October of 2025. The package was delivered five days…read morelater, so I asked the store to refund the difference I would have paid for 5 day delivery. I was promised a full refund based on their guaranteed service refund policy. The franchise owner is never in the store and they did not follow up with me, so I called UPS Corporate and they referred to the UPS Store's corporate office. They opened a claim and nothing happened. I called the store and they remarked,"You haven't gotten a refund yet?" The employee could only leave a note for the owner, and nothing happened. I called the corporate office again in March and they told me BECAUSE I FAILED TO FOLLOW UP, they closed the case. I had them reopen it. They said they would require the store owner to resubmit the claim and if I hadn't heard from anyone by Monday, to call back. This time, when I called as they suggested, the person at the corporate office told me I needed to wait and be patient. I realize the store's corporate office is not the franchisee, but they don't hold anyone responsible at the store level. My 1-lb package sent in October was received in good condition, just late. I am sure they think I will give up, but now 5 months later, I have not.

    The UPS Store - copyshops - Updated May 2026

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