1. The UPS Store

    1. The UPS Store

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    Kissimmee, FL

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    The UPS Store

    3.0 (10 reviews)
    Open 9:30 am - 3:00 pm
    Updated a few days ago

    Services - The UPS Store

    Shipping centers

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    4 months ago

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    Local

    Helpful 1
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    4 years ago

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    Local

    Helpful 2
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    Oh no 1

    11 years ago

    Helpful 0
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    5 years ago

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    Local

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    Love this 1
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    4 years ago

    Business owner information

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    Local

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    Love this 1
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    12 years ago

    Helpful 2
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    10 years ago

    Helpful 0
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    7 years ago

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    Local

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    9 years ago

    Quick and good customer service. Came here to drop a package and I was in and out in less than 3 minutes

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    8 years ago

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    Local

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    Ask the Community - The UPS Store

    The UPS Store

    The UPS Store

    (47 reviews)

    This was one of the worst customer service experiences I've had. An employee at this UPS location…read morewas openly rude, dismissive, and unwilling to help. I was repeatedly sent to self-service even after clearly explaining that my Amazon return could not be processed there due to the size of the boxes. What made it worse is that the employee was not assisting anyone else at the time but still refused to provide help. This is not the first time I've encountered this same behavior at this location. Very disappointing and unprofessional. Management seriously needs to address customer service at this store. Spanish: Tuve una experiencia muy negativa en esta oficina de UPS en Dyer Blvd. Una de las empleadas fue muy grosera y poco profesional. Me indicó que usara el self-service, aun cuando le expliqué que mi devolución de Amazon requería asistencia por el tamaño de las cajas. Lo más incómodo fue que no estaba atendiendo a ningún otro cliente y aun así se negó a ayudarme, mostrando una actitud indiferente y poco respetuosa. No es la primera vez que tengo una mala experiencia con esta misma persona en este lugar. Es decepcionante recibir este tipo de trato. Espero que la gerencia tome cartas en el asunto.

    I've used this location several times. Why? It's close to my house but the service is rude,…read moredismissive and not helpful every time. They act as if I am bothering them. Asked for the "guest" password and she wouldn't give it to me. They get a new one every month. First week of the month and she doesn't have it? Odd. Instead, pay to use their computer to access the Internet. Really? I do not recommend using this location at all.

    Goin' Postal

    Goin' Postal

    (28 reviews)

    Lake Nona

    It cost $24.50 to fax 20 pages? Rip off! Go to Staples instead. A lot cheaper. Faxing should be…read morecheaper than mail.

    After going here regularly for a few years now, here is my honest review…read more The stars earned are for convenience. It's 10/10 convenient to have all carriers in one location. Now for what people who don't ship weekly for 26 years need to know about this place: It's a complete ripoff. Somewhat similar to how a 7-11 will charge a huge markup on everything. The difference, though, is that I know what gum costs at a grocery store and I am able to make the conscious choice if I want to pay for the convenience or not at 7-11 for the same pack of gum. The average person shipping does not do it for a living like I do. They have no idea they are accepting an overcharge, and more significantly that they are not being given all choices and options available. The entire system at this store is to charge the max amount the customer will accept with every add-on and unnecessary fee they can legally get away with. This is an insanely shady way to do business. Yes, the male owner will be nice as he swindles you out of your money by making you think he's a kind man giving you a deal and helping you out. This is not reality. Watch how kind he is to people who question why he's only giving the most expensive shipping options when every one of the multiple carriers available carrier have multiple options and pricing. He opened a shipping hub, but has no interest in the majority of what people's shipping needs are. He can't even print anything out without charging you unless he is required to by the carrier (UPS). Thank God UPS is on to people like this, but the other carriers haven't caught up. UPS wants you to have a receipt in case there's any issues after handoff. Take the receipt. Say yes that you want the receipt when they ask, they simply don't want to waste the ink even knowing UPS tells them to. He's cheap and greedy, and I sense on the fast road to going out of business. He hasn't adapted to the customer base entering his store, he's focused on ripping everyone off. So be it. But the most dangerous aspect of this store here in orlando is the high quantity of people shipping internationally, which is already much more expensive than domestic shipments. They will tell you it's best to choose the option they know is ripping you off the most and the average customer has absolutely no idea they even had other options unless they ask a million questions, which the owner will respond to with a death stare. Some of the female staff are very nice, but trust that their boss requires them to do as much of this shadiness as they can also. The females will usually be honest when pressed, though. Buyer beware is what this place is all about. Someone had to tell you that if you've shipped here, you've likely been ripped off as much as they could get away with.

    The UPS Store - shipping_centers - Updated September 2026

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