To Whom It May Concern,…read more I am writing to formally complain about an extremely frustrating experience I have had with FedEx regarding multiple shipping charges and the complete lack of resolution despite repeated attempts to address the issue. I originally shipped a package through FedEx, only to have it returned because it was damaged in transit. At that time, I was informed by FedEx representatives that I would receive credit for the issue and was instructed to simply create a new shipping label and resend the package. When I created the replacement shipment, I accurately entered the package dimensions and weight. FedEx quoted me approximately $128, which was the cheapest available option and reasonable considering the item itself was only worth around $250. Had I known the shipment would ultimately cost over $500, I would have never shipped it in the first place. A week after delivery, FedEx charged my account more than $500 without authorization or approval. Since then, I have spent the last two weeks calling customer service multiple times a day, only to continuously be transferred between departments and told to speak with someone else. Every conversation has resulted in the same runaround with no meaningful resolution. Eventually, I was informed that the charges were considered valid and that there was "nothing that could be done," despite the fact that I never agreed to charges that exceeded the original quoted amount by more than $400. Charging customers dramatically more than the estimated shipping amount after the fact, without transparency or approval, is unacceptable. As a result of this experience, I have completely stopped using FedEx because I no longer trust the company not to arbitrarily charge whatever amount it "deems appropriate." To make matters worse, I was charged again today for another shipment, and after once again spending time on the phone being transferred around, I was told there is nothing that can be done until after the holidays because the charge is still pending. At this point, it is very clear that FedEx has no interest in actually resolving customer concerns. Between the original shipment issue, the excessive charges, the repeated transfers, and the inability to speak with anyone empowered to help, this has been one of the worst customer service experiences I have ever had. I strongly urge FedEx to review these charges, provide a detailed explanation for why the final billed amount differed so drastically from the quoted estimate, and issue appropriate credits or refunds. I also highly recommend other businesses and customers proceed cautiously before using FedEx services. Sincerely, Robert Gomez

Brandon went above and beyond with my very random and particular printing requests with an abundant…read moreamount of patience and expertise. I really could not thank him enough. Please don't hesitate to come to these guys with any printing needs! 12/10 will come again

Friendly staff! Consistently lock the doors before 6:30 close time. Many times 5+ min so plan…read moreaccordingly.

Due to my Amazon addiction, I am in here at least once a month for returns. Always a speedy and…read morepleasant experience. Today, I came in with a return and mistakenly thought it was usual instructions to bring in my return without a box or label. Reginald informed me that the system was actually asking for me to bring it in a box or bag for their label to go on. Oops! Reginald didn't even flinch and jumped in with solutions. He said he could tape it up in its current bag and place the label on that or he could search in the back and see if anyone was tossing a box (they were). He placed my item in a rogue box, taped it up and placed the label on. He didn't HAVE to do that for me, as it was my own mistake. I always love giving shout out for extraordinary service. He definitely deserves it for patience, friendliness, and problem-solving. Thank you!

I and several of my friends have had many notecards printed at Printedge and they are always done…read moreperfectly and quickly!

From the owner: Printedge provides copying, printing, signs, vehicle wraps, banners, business cards, letterhead,…read moreenvelopes, forms, postcards, brochures, booklets, manuals, posters, direct mail, trade show displays and more for Knoxville and East Tennessee!

Great service and they can do it all. Printed my business cards and made vehicle magnets for me…read moretoo. They even took care of printing the mailers and posters for the Karns community fair.

From the owner: Specializing in: - Copying & Duplicating Service…read more- Printers-Screen Printing - Printing Services - Computer Graphics - Computer Software & Services

I have had very good experiences with both staff and print jobs at this location.It has never been…read morebusy upon arrival and I am always greeted warmly. I can't speak to other office supplies yet, but I do plan to come back next fall for back to school/work supplies. About other reviews-it is definitely in an older building (right in the heart of all of the busy shopping district in Oak Ridge) but no smell that I personally noticed. I will be back!

I stopped by for office supplies while in Oak Ridge; it had been a long time since I had been…read morethere. I was greeted dually by one of the employees as well as the unmistakable odor of mold. The employee was great; but I couldn't get out of that moldy building quickly enough. Some of us are extremely sensitive to mold while others either aren't or they just don't realize what they're affronted with. My only reason for leaving this review is in the hopes that the owner will do something: move, do a lot of renovations...something!

Like, but over priced. Good selection and can order on app and pick up. Service is good, but…read morealways short staffed.

CJ your customer service rep was SO EXTREMELY RUDE to my husband and I. She yelled at us ACROSS THE…read moreSTORE because we had the audacity to HAVE AN APPOINTMENT to get a TSA pre check on a day she said wasn't allowed, even though they verified the appointment with a QR code. She had ZERO customer service skills and belittled us in the store. Highly recommend NOT COMING to this store if you want to be respected as a customer in any way. I had to give one star because -10 wasn't available.

Thank you Shelby Blaes (hope I've got the spelling right) for all you knowledge and support…read more Buying a printer ( BEST BUY)‍ to go with my new MAC ... and did not get any correct info on hooking it up there.. STAPLES WAS A FEW STEPS AWAY... BINGO .. you answered our questions, produced what we needed and were on top of every question we had!! Putting our Best Buy experience to shame.. just being truthful as these purchases should be a good experience..... as you've put some obvious money into something that you're expecting to work, right!?!? I can't thank you enough for doing your job so well! It's a blessing to get someone in the area your looking into that is honest and knows what they are talking about! We then bought a desk through another sales gal there who unfortunately the tag was on the wrong desk and when we got home we had the wrong desk! We brought it right back and you jumped right in on the situation, making sure we were taken care of and again I want to thank you for making our day a good one. Staples is extremely lucky to have you as a sales person with your knowledge your personality and the experience that you bring to your customers, thank you!!

Delivery services were wrong and not helpful, speaking directly to the carrier they were nice and…read morehelpful, but staples did not assist in any complications. Our 300LBS filing cabinet was delivered a block away from the address and suite provided with no warning. Won't be ordering here again.