To Whom It May Concern,…read more I am writing to formally complain about an extremely frustrating experience I have had with FedEx regarding multiple shipping charges and the complete lack of resolution despite repeated attempts to address the issue. I originally shipped a package through FedEx, only to have it returned because it was damaged in transit. At that time, I was informed by FedEx representatives that I would receive credit for the issue and was instructed to simply create a new shipping label and resend the package. When I created the replacement shipment, I accurately entered the package dimensions and weight. FedEx quoted me approximately $128, which was the cheapest available option and reasonable considering the item itself was only worth around $250. Had I known the shipment would ultimately cost over $500, I would have never shipped it in the first place. A week after delivery, FedEx charged my account more than $500 without authorization or approval. Since then, I have spent the last two weeks calling customer service multiple times a day, only to continuously be transferred between departments and told to speak with someone else. Every conversation has resulted in the same runaround with no meaningful resolution. Eventually, I was informed that the charges were considered valid and that there was "nothing that could be done," despite the fact that I never agreed to charges that exceeded the original quoted amount by more than $400. Charging customers dramatically more than the estimated shipping amount after the fact, without transparency or approval, is unacceptable. As a result of this experience, I have completely stopped using FedEx because I no longer trust the company not to arbitrarily charge whatever amount it "deems appropriate." To make matters worse, I was charged again today for another shipment, and after once again spending time on the phone being transferred around, I was told there is nothing that can be done until after the holidays because the charge is still pending. At this point, it is very clear that FedEx has no interest in actually resolving customer concerns. Between the original shipment issue, the excessive charges, the repeated transfers, and the inability to speak with anyone empowered to help, this has been one of the worst customer service experiences I have ever had. I strongly urge FedEx to review these charges, provide a detailed explanation for why the final billed amount differed so drastically from the quoted estimate, and issue appropriate credits or refunds. I also highly recommend other businesses and customers proceed cautiously before using FedEx services. Sincerely, Robert Gomez

Brandon went above and beyond with my very random and particular printing requests with an abundant…read moreamount of patience and expertise. I really could not thank him enough. Please don't hesitate to come to these guys with any printing needs! 12/10 will come again

I am so grateful to find this gem! Great place to get copies. Knowledgeable people, great prices,…read moreand fast service.

Great store that offers pretty much anything you need for shipping and/or printing! They ship FedEx…read moreand USPS. Really nice and clean! Very convenient!

WARNING: Cannot Trust Mailing from this location. Unsafe…read more Regular disappearance of checks mailed from this Post Office Location during 2025.Neighbors and many posts on NextDoor regularly from others who have had their checks taken, both from the big secure outside box, but also despite bringing our mail inside the facility to either an interior secure drop or handing directly to a postal clerk. This has been Increasing in frequency Jan-Mar 2026. This poster has had 3 bill checks taken in just the last few weeks (yes I use a sharpie) The thieves seem to quickly identify what is a billpay type of mailing, because it is only the bill pay checks to Utilities, Medicare, State of TN that are going missing---the personal correspondence seems to be making it to its destination. Mail brought directly to the local distribution center does not seem to 'get lost' or stolen. The problem/thievery Seems to be specific to this particular brick n mortar location on Municipal Center Drive. Despite several of us speaking to staff at this local facility nothing seems to have been done. Calling the Knox Cty Sheriff for support to engage with this local usps location has been pointless, as the Sheriff's office declines jurisdiction and states they won't even discuss it with the local post office. So, we have now opened a case for investigation via the US Postal Inspector, but every citizen who has experienced this must open their own individual case. If this has happened to you, please file a case at tel. 877-876-2455.

Since moving here almost 9 year ago, I have had the occasion to visit several US Post Office in the…read moreKnoxville area. The one nearest me (Farragut) happens to be the friendliest with a convenient location and customer service that beats all other locations in town. I could give a shout-out to every employee because I have NEVER had a clerk who was short with me, perturbed by my questions or not willing to help. Their customer service is premiere. We are now in the midst of the COVID-19 outbreak but the mail still steadily churns on. I needed to make a personal visit to this Post Office last week and was pleasantly surprised that they had clearly marked 6' intervals on the floor with red tape and then also separated the clerks from the public (as much as is possible) with a solid line of red tape in front of the counter. There were three clerks on duty at the time and each were wearing gloves. It was obvious to me that they were taking this threat seriously and doing their best to do their job and to be safe for themselves and the general public. I certainly appreciate what they do and pray for their safety. Way to go! Thanks for being on the front line and doing all that you do with friendless, accuracy and swiftness.

FedEx is about one notch above USPS! Packages get thrown out in driveway and never delivered to the…read moredoor. My last shipment was left on top of outdoor garbage cans and when my garbage service came my wife had to chase them down to get my package as they thought it was garbage. Directly above the garage cans is a large sign that is bright yellow that plainly states to leave all packages on front porch. I contacted FedEx and was told I would receive a follow up call but I never received a call back. I instead received an email stating that my package was properly delivered. By the way the package was a $750.00 item that ended up being too damaged to keep.

What is wrong with the operation out of Knoxville? Another stay at home all day waiting for…read moresignature required packages. FedEx App says they are on a local truck for delivery today but nothing.

I wanted to share that the Knoxville location has NEW OWNERS and they are very nice people. They…read moreare bringing in more staff and new products. Please give them a chance to help you with your shipping needs and more. I am proud to say that I am part of their team and looking forward to helping you in any way I can. Hope to see you soon!!

Had an appointment at 110 waiting. Its 2 o'clock for fingerprints. I found a place actually slower…read morethen the drivers license place. They looked confused just to make a key when someone asked. Totally inconsiderate to people with an appointment.

Thank you Shelby Blaes (hope I've got the spelling right) for all you knowledge and support…read more Buying a printer ( BEST BUY)‍ to go with my new MAC ... and did not get any correct info on hooking it up there.. STAPLES WAS A FEW STEPS AWAY... BINGO .. you answered our questions, produced what we needed and were on top of every question we had!! Putting our Best Buy experience to shame.. just being truthful as these purchases should be a good experience..... as you've put some obvious money into something that you're expecting to work, right!?!? I can't thank you enough for doing your job so well! It's a blessing to get someone in the area your looking into that is honest and knows what they are talking about! We then bought a desk through another sales gal there who unfortunately the tag was on the wrong desk and when we got home we had the wrong desk! We brought it right back and you jumped right in on the situation, making sure we were taken care of and again I want to thank you for making our day a good one. Staples is extremely lucky to have you as a sales person with your knowledge your personality and the experience that you bring to your customers, thank you!!

Delivery services were wrong and not helpful, speaking directly to the carrier they were nice and…read morehelpful, but staples did not assist in any complications. Our 300LBS filing cabinet was delivered a block away from the address and suite provided with no warning. Won't be ordering here again.

I have used this location for my shipping for years. I don't need it often, but every time the…read moreservice is fantastic. I had to drop off a return last night and it was kinda bulky, and the young man met me at the door to hold it open for me. They're always kind, friendly, polite and respectful. Truly a pleasure.

The crew here is ALWAYS on point, very helpful and efficient…read more I have used them for years, printed and shipped for my business and personal use. They always remember me and are upbeat and kind. Side note: Not sure why someone would post a 1-star review, but from what I see this person just complains everywhere they go.

Whatever you do avoid the guy with the long beard. Rude as it comes and treats you like you peed in…read morehis coffee when you can't read his mind and total lack of customer service.

Worst of all West Knoxville locations. Closes when other stores around stay open. Slow careless…read moreemployees, lose packages. When ownership changed this store and its customer service tanked.