A long line but it moved quickly. The girls were nice and friendly. Good location off of Walsingham rf

they packaged a item for me and mailed it. the recipient told me it was damaged when it was received So I went back asking to file a claim. I was directed to a website and I was not able to get it done. I went back and was told I had to change my browser to get it through. I went home and again could not get it done. So, I reach out to online support which had its own challenges. After 4 attempts I got a rep online and she (get this) told me because the store packed it, I was not allowed to file a claim!!!! The rep told me to go back to The store and request THEM to file the claim. This will be my 4th trip to this store. Regarding this experience I give them a ONE STAR RATING. read more

everyone on staff was extremely friendly, accommodating and professional evertime I went there. I have zero complaints and will continue to patronize this business! read more

Every time I use the store for Amazon returns they are super helpful. I had a strange return today that was difficult and they made it work for me. read more

Stopped here to get something notarized but we were turned away. They had a notary in the store but said we needed a witness. We asked if we could witness each other's signature on the docs we needed notarized (there were two of us and two separate documents) but we're told it had to be a store employee who witnessed the signing and there was only one employee in the store. This was frustrating as I tried to call before heading over but nobody answered the phone. So we went somewhere else where we had no issue having the single employee in that store notarize our docs. Now when I think about it this particular UPS store charges $10 to notarize a doc and an additional $5 to witness the notarization. If they really require a store employee to witness each notification why separate the fees? Bottom line, either their employee isn't trained well, the policy requiring a store employee to witness the notarization is unnecessary or the separate fee structure is illogical but I would not recommend this location for notary services. read more

They do not stand by their product or promises. They have terrible customer service. I paid for 2nd day air on Saturday. I was told it would get there by Tuesday. The recipient did not receive it until Wednesday. It was very important to get this product there by Tuesday. I went to the business to ask why I wasn't told it could be delivered later. I wanted some kind of a resolution from them. I waited about 15 minutes to speak with the store manager. He was rude and condescending. He told me there was nothing he could do because ever since Covid UPS would not guaranty their delivery time. And he was not UPS. Nice. Sell a product that isn't even real. And then act so terrible to me. I will not be doing business with them ever again! read more

This is my go-to mail store - all the benefits of UPS that you would expect, plus great hometown service. The staff is always excellent and has taken care of me & several business for years now with excellence, including a fair amount of international shipping. I highly recommend and I've got pretty high standards. read more

I was only in the store for a second, but the employee was with a mask, though we have a county order to wear mask in businesses. I thought UPS would be one place I could count on to have mask...at least for their employees. read more

Absolutely terrible. Seriously it's worth it to go several miles out of your way. The employees are rude and lazy, and 5 of my packages disappeared after dropping off a shipment. I'm sure they dumped them or stole them. Avoid at all costs. read more

Southern charm, kind employees and a great little store and CPU. my husband and I will be coming here for any little hardware needs and for shipping our packages read more

This business is run down and reeks of failure. There's a reason for that as the owner exudes negativity, disdain, and just all-around unpleasantness it is the meter. I feel bad for the guy, no one should have to look that miserable yet he pulled it off with flying colors! I'm just getting started, but the guy is a professional, discrete, borderline racist. I dropped off a package and he seemed like he was going to jump down my throat, I asked if you had a long day, he yelled yeah. Trying to be good Samaritan and be nice, I realize there's no hope for this guys soul. You try to be nice, and Scott is just as nasty as they come. I asked for a receipt for my drop off and he seemed to mumble that it cost money paper and ink. Total cheapskate, not professional, he is a discredit to UPS. UPS franchise managers, please do something about this guys as he is damaging your friend and company. read more

I have been in this UPS store at least three times within the last month Scott the owner needs to know that he has horrible customer service and has been very rude every time I come. Today I came in and asked him a question today and he was very sharp with me, again I guessed I bothered him because he was on the phone. I was willing to wait for him to finish his call however he immediately took the phone away and glared at me.I nor my husband will not be back there again. My husband recommended me using this UPS store, since he had a box there, and it is a close location to our residence After sharing these experiences with my husband he is going to close his PO BOX and take to UPS on West Bay in Belleair They have always been nice and they appreciate business I hope you learned something from this people pay attention. I go to businesses that appreciate me as I much as I appreciate good people that work these businesses. The Golden still applies. read more

If I wanted Scott's germs all over my paperwork, I would've asked. His mask was laying on the table, NOT his face, and he kept wiping his nose with his hand and then touching my paperwork that needed to be notarized. I would've been disgusted even without being in the middle of a pandemic! So unsanitary and unprofessional! Will NEVER again go to this location! read more

I needed to send out an Amazon return, but I didn't have access to a printer. I took the label on a USB drive and asked to print it. They told me to log on the computer in the corner to print it. They then charged me $0.10 for the page I printed & $2.50 for one hour computer usage. They did the exact same thing to another very pissed off customer. If I had realised how they were going to charge me, I would have inserted the USB in the printer & printed directly. read more