I didn't know how to go about printing, so I came up to the store. Nevaeh was so helpful and made…read moreeverything super easy. She was so friendly and attentive. I'm so happy with my prints!

Staff is rude and their self print would not take my request so I was instructed to email them what…read moreI needed printed which was 1 page. The older gentleman kept questioning me & it clearly stated to print that page in the email & then they charged $2.95 for one piece of

I've lived in this community for several years and each time I visit the store I'm always met with…read morefast and efficient service. Recently, I had numerous returns from a cancelled trip and Ebonie was pleasant, professional and personable. I really appreciate her patience and encouraging words, she is a great assest to the team!

Outstanding customer service by Vince and the other team members, convenient location, and great…read moreprices.

(Go to Windy Hill location)…read more My girlfriend needed a little help getting a $40 lb treadmill out of the back of her car, front desk PRETENDED to be unable to help her get it inside while there was someone in the back room waiting. Second bad and similar experience.

Absolutely terrible. The level of unprofessionalism is actually kind of impressive, but in a mind…read moreblowingly bad kind of way. Turn around, back out slowly, or hit your back button and do not trust FedEx, and especially this store, with anything you need to ship. Drive it there yourself even if it takes forever because you cannot trust them even one tiny bit. I paid an insane amount of money to get a package delivered overnight because it needed to be delivered without failure but forget about that. Epic failure by this place

Krystal at this FedEx location gave me the utmost customer service I've ever received! I went to 4…read moredifferent UPS stores and an OfficeMax trying to get my seating chart names printed out but I kept getting turned away without a reason why. I'm less than a month away from my wedding so I was feeling defeated when I decided to stop by this FedEx as a last resort. Krystal not only gave me a reason why I wasn't able to print my seating chart out, she also brainstormed up a solution for me to make it work! She didn't stop there either, she made it a personal project for herself to print, cut out, and place my signage out on the paper I provided so I could finish this project. If you're a bride or know a bride then you know wedding planning can be so stressful, but her customer service and act of kindness blew me away! I'm so grateful I decided to come into this location. I provided an image of my seating chart put all together because I'm so proud of how it looks. I'm not good at DIY projects so I wouldn't have been able to do this without her! Thank you, Krystal!!

If you know how to follow instructions the printing out a document should be no problem. The day…read morebefore a football game I needed to print a parking pass. Easy task except I don't have a printer, my office is closed, and the library is on a holiday schedule. OMG. I thought Kinkos immediately. I walked in and asked for help but the self service printers have everything you need. It's fairly cheap to print off a black and white copy, so don't worry about breaking the bank. I was able to accomplish in under 15 minutes. Check this out for next office supply and printing needs.

Great store with a lot of sales people everywhere that are really hungry for business!read more

This is my go-to spot for electronics and tech. I've purchased everything from earbuds and Car…read moremounts to TVs and laptops and networking systems. The staff is friendly and knowledgeable and the prices are great. The only downsides are the lack of phone access to the stores, how far away their stores are and that there are only two in the area.

Terrible customer service: by dejone, and Kennaj, rudest people ever! We're not helpful at all!…read moreThey just gave attitude to me asking questions! Rude people should not behind a desk! I just needed to get paper laminated, but first they didn't have the correct size for the lamination! Basically told us to fuck off! I will not be going back there for anything!

Asked for help with a copying issue. The woman made a face as if to say, "What are you interrupting…read moremy texting for???". Then in a deadpan response, she told me she had "no idea" why the machine was doing what it was doing - never once tried to figure it out. Avoiding this location until the next round of new hires come along.

Quick and easy experience at this UPS Store! I had a package to drop off with prepaid shipping, and…read morethe employee was very kind. All staff were wearing masks as well! I would definitely return again!

Edit: Just picked up my package today, over a week past when I was supposed to get it for a 50th…read morebirthday celebration. This was a gift of Blantons bourbon (which is hard to find and I had to special order) with two engraved Glencairn glasses, as well as the bourbon bottle engraved. UPS found a way to break one of the engraved glasses . I am absolutely over this entire experience. And bc of the foul mood I was already in walking into the store, I had no issue matching the shit energy of the person there who gave me my package. I hate even saying that but I've just had it. UPS: you failed miserably in this entire process. Two chances I gave to correct the issue and both times with no customer service. This is a formal grievance against UPS and the complete failure of customer service associated with the company, including the inconvenience of this particular location. I paid 2 day air shipping for an item I needed prior to the weekend. Order was processed and sent out on Tuesday for an arrival of Thursday. The package required a signature so I needed someone to be home. Time frame given was 12:30 - 4:30. During the day Thursday, I get a notification that my package was delayed and would be delivered Friday. I did not have someone to be at home for that day so I rerouted (and paid an additional $6 on top of the $48 expedited shipping charges) to a local access point so I could get my package Saturday morning. I called UPS and found out that the local access point wouldn't receive the package until Tuesday! I asked for a Supervisor and he did not assist me and tried to blame the company shipping the item. So, nothing was done to resolve my issue of needing the package by the weekend for an event. I work in Johns Creek but live close to this access point so I figured I'd leave work early to get here and pick up my package (deadline for it is 6/4). I got here at 6:02PM, rushing, and they were closed. So this is ANOTHER DAY of waiting to get a package and clearly can't get access to bc I can't make it here within an hour from leaving work, and this location does not stay open a minute past their closing time. Overall, epic fail. It is insanely rare I write a bad review but even with the customer service being nice, there was still no resolution other than "you'll have to get the package on Sunday". I have not been this pissed off in a very long time. There should've been a refund and an effort to get the package to me in the time frame I requested. And as I sit here in front of this access point writing this review and on the phone with UPS filing a complaint, I have seen 5 other people walk up and realize they were closed. ADJUST YOUR BUSINESS HOURS.

I have had a mailbox at this UPS location for nearly 20yrs. Today I closed it due to Kirsten…read more(unsightly brunette with glasses) sabotaging my incoming mail/packages. Over the years, I have had a few unpleasant exchanges with her over my mail/packages and today was the last straw. Well, I was expecting a package from Canada which was due to arrive on Feb 4/26. The items were for my brother's funeral so when I received an email from these people that my package had arrived, I swung by to pick it up. It was not the correct package so I tracked the package on my phone and saw that it was refused by the receiver (UPS @ 2451 Cumberland). I explained to her that the package coming in from Canada may require a custom fee. She (Kirsten) admitted that earlier in the day she refused a package because they didn't have any cash on hand however, she didn't bother to look at the name of the receiver or inquire what the cost was. I found that rather odd and off putting but didn't bother to question her further. She suggested I call the 1-800. I got in my car and did just that. The cost was $44.99. I immediately called back the store and spoke to Kirsten's dad (older man). I asked him how they would handle packages that required Custom Fees/COD. Her Dad explained that their 'protocol' for packages requiring Custom Fees or COD are: They would call the customer (myself) and confirm whether I wanted them to accept and pay for it on my behalf and then I would in turn reimburse them. My package was redeliverd on Feb 6/26. I went in to pick it up and asked the dad for clarification on why his daughter (Kirsten), would refuse a package without looking at the name and wouldn't even bother to follow 'protocol' given the fact that, yes, I've been a customer for nearly 20yrs. He staunchly defended her saying that maybe my name was not on the package, that I should have given them a heads up about the custom fees and blah blah blah. Sir, I just spoke to you a couple days ago about your protocol!!! None of this sat well with me so I returned by mailbox key and demanded a refund on my mailbox. The only thing consistent in this place is POOR, UNFRIENDLY, SURLY CUSTOMER SERVICE!!!!

Dante, one of the service reps always has a smile on his face no whether whether it's the beginning…read moreof the day or the end of the day when you know a lot has gone on before hand, especially during Christmas time where everyone's shipping and have little time to be polite! Dante is always friendly and always so accurate in knowing exactly what my needs are and how to meet them! The rest of the crew is great as well! It's always a fast in and out because they're so efficient! I am really sad when I have to go to other UPS stores and deal with poor service and poor attitudes. These people really rock as far as knowing how to please a customer. UPS store is to the left of the cleaners and to right of the Publix grocery store I will continue to come here as long as I can.

Definitely 5 stars with every encounter I've had…read more The office people are nice and honest. Pretty painless, easy and fast experience each time. There was even one time where they didn't open when the hours stayed they will do I had to call ahead and mentioned this to the guy and he actually owned up and said it was him who was supposed to open but wasn't able to on time. Wow, such accountability and honesty! Absolutely love that!! When you have staff members like this, there nothing they could ever do wrong in my eyes!

I went to Mail Center to be fingerprinted for a volunteer position. The gentleman who helped me…read morewas friendly and professional. He was great, and process was fast and easy. Thank you, Mail Center!

I went in to simply print a few document. I walked in and I, the customer, greeted a staff member…read morewho was on the floor at a printer... she ignored me even after I said "hello how are you" twice! I had to walk over into her personal space/close enough to make eye contact and say for a third time "hello how are you", to get her to acknowledge my presence. When she finally looked up and acknowledged me, she had an attitude and acted as if I was bothering her. I then proceeded to the counter to try to get assistance from a different representative at the cash register. There was a different at the I approached her she walked away as if she didn't see me standing there. She then proceeded to go off to the side to socialize and chitchat with a coworker. This was the worst experience I've ever had at any store! I use FedEx in my neighborhood at least three times a week and the people in my neighborhood Location are extremely friendly and professional and helpful! This location is clearly not being managed properly. There should not be multiple employees with terrible attitudes. Each person I encountered in the was completely rude and unfriendly. I ended up just walking out and leaving without getting my papers printed out. I have made a mental note to never return to this location ever again no matter what!

I had run several errands yesterday morning. Every place I went to the folks working were either…read morerude or at best just plain unfriendly. I believe the person who helped me, the manager, his name was T'Michael. I tried to notice as I left. He was so kind, helpful, and went the extra mile. He was the epitome of what customer service should look like. So refreshing!