I've returned literally hundreds of Amazon items at this location and also mailed other items directly. The people here are unbelievably kind and efficient. Highly recommend! read more

Very rude manager. The trainee was having trouble and she took 3 customers before she helped the trainee and was very rude to me. Go to the sugar land location! Much better service! read more

I was upset before but they took my problem serious and help me really quick Idk the manager name but all staff are doing great and Olivia doing great too. Thanks guys for help. read more

Super slow, keeps customers waiting for them while they do their own stuff, disorganized, not friendly

I just completed an Amazon return at this store. I was told by the employee to email the shipping label for them to print. She printed the label and then proceeded to tell me that the printing charge was $3.44 and to go get it off the printer. I should have been told there was a charge for them to print the label. This is not acceptable business practice. BEWARE AND ASK BEFORE THEY PRINT AN AMAZON LAB! PS I understand you are going to rely on the clerk you have hired to be honest with you but Elizabeth is not being honest with you. I will never use your store again! read more

I wish I could give this store 0 stars. The whole team is very disrespectful, unprofessional, and inconsiderate, especially the manager, Rima. I wish I could write about my whole experience with them. It was awful. Do not go there! read more

How did I not remember how RUDE the lady is at this UPS store but when I got in there and no one said anything the lady or the man I remembered oh yes THEY ARE SO RUDE and DONOT greet you just take your package and give you the receipt! The Least you can dois say Thanks! Well I will not be going there again. My one package probably don't matter but if you keep losing ONE it will eventually. read more

The staff here are always pleasant! Whether it be needing to ship a package or have something notarized, they handle it with amazing customer service. read more

I'm always greeted with a smile no matter how busy they are. The staff is always efficient, friendly and knowledgeable. I've never had a problem with my packages arriving at the correct destination on the date promised. read more

Rema is so nice!!!!! I love her and she put a little map for people asking where "fedex" is! She is super nice to put together a little map! read more

The UPS Store - Ups - Shipping Centers Near Me - Missouri City, Texas

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I come here almost every day to drop off my package. They are very warm and welcoming and well go the extra distance to take care of your needs. My favorite UPS store in town bar none because they stand in all my packages. read more

In comparison to some awful locations it's a breath of fresh air a this UPS store. Rema and the entire staff are always friendly and efficient. read more

We love Rema and staff at the UPS Store. They are very friendly and have been delivering our packages for us for many years. We have also used additional services and they are excellent. I highly recommend them!!!!!! read more

My go to UPS store! Fast, convenient, always super helpful and kind! Quality service!

Not very nice -- arrived on a Sunday afternoon at 2:26 PM. Hours advertised open 11AM-4PM on Sunday, door was locked. I had unloaded a heavy package to a dolly and carted it to the door... to find the door locked. Someone was inside but would not come to the door, despite it being advertised working hours. Others have said this location closes randomly -- undependable. read more

Closed early for no apparent reason? Got here at 3:30 on Sunday expecting to be able to ship a package out but they were closed even though official hours on Sunday are 11AM - 4PM. Very unprofessional and very misleading. read more

They are very personable and quick with their service. No matter how busy, they do their best to keep people from waiting.

Working remote has had its many challenges for me in 2020. While I've managed to get my home office set-up, the many conveniences that were established and in-place at my office job were no longer readily available to me at home. I had to figure out how to resolve these issues in a timely manner. Further, having to deal with COVID-19 and limiting my exposure to multiple businesses, I needed to find a "one-stop-shop" venue that could handle all of my office needs. Specifically, all of the first-class and certify mailings that our tax department produces for our clients. One day, I stumbled upon The UPS Store, #4854 located on Hwy 6 in the Riverstone Shopping Center. I had a deadline of getting a large handful of certify mailings mailed. Upon entering the venue, I was immediately welcomed with a warm smile and super helpful person, the owner. He gladly assisted me with all of my mailings, made sure I didn't have any questions, gave me my receipts, etc. It felt like a win-win scenario for sure. I told him I would be back in the near future. An example - I had a large project that contained well over 1,000 regular mailings. I wasn't sure if this venue could assist me. When I inquired, I received the most positive response ever. The representative, Reema, gathered some basic information from me, asked when the mailings needed to be mailed, if there was anything they could further assist with, etc. This person was totally on top of her game and because of her professionalism and willingness to assist, I totally felt comfortable having them process the huge mailing for me. All in all, I have been super impressed with The UPS Store, #4854. All of my experiences at this venue have been positive, thorough, and complete. I would definitely recommend using this venue for all of your business needs. read more

I absolutely love this store. I have a small business and this family owned UPS store business cares about your needs. When Nick helps me, he always says "if you have new shipping addresses, you have new clients"! I love it. Rheema is a sweetheart, fast and efficient when processing your packages. read more

I had a wonderful experience with Ms. Patel I am super impressed with her customer service skill, knowledge and friendly attitude. Whenever I go to this location I hope to work with her every time. Highly recommend her services! read more

Rema and all of the staff are courteous and helpful. They work to provide timely and efficient service. It's nice to go into a business and be greeted by name. Of course, being able to accomplish multiple business tasks in one place really means a lot to me. Having someone say thank you is also a welcomed end to doing business it speaks to gratitude. Having someone say have a nice day is not the same as having them acknowledge you with thank you. I would recommend this UPS store for your business and personal needs. I saw some reviews about the notary services being an overcharge, I guess one needs to do their comparison shopping before buying. read more

There are differences amongst UPS Stores and the staff is the key factor. This store delivers an outstanding personalized service. Always diligent and on point! read more

Best UPS store hands down. The store is properly staffed and if there is a line it moves quickly. They are very friendly. I won't go anywhere else. read more

I've been going to this store for years and they always take care of me. I definitely recommend going to this UPS store for all your shipping needs! read more

Super friendly service; came in to ship a gift out of state and was given recommendations on shipping box and prices. Will definitely come to this location for future shipping needs. read more

RIP OFF!!!! Do not get anything notarized here. Seriously a complete and total rip off. I went to get a Will notarized which required 5 signatures. I asked the girl who was sitting in her chair does that include everything and she said YES! She then confirmed with the person who was actually performing the notary and she too said yes we can do it. After it was all said and done the bill was $32. She charged $6 PER page and $2 for a witness when everywhere else is $6 for the first signature and $1 for each additional page/signature. She apologized and said it must've been a communication issue but it definitely was not. Just be up front with your customers. I needed my documents so was forced to pay but just want to warn others. Go elsewhere reasonable if you need more than one signature for a notary!!! read more

3:01 pm on the 29th of April 2015: I just stepped into this UPS Store beside T-Mobile on 5680 Highway 6, Missouri City, Texas... the man attending the store (maybe in his late 50s) was chatting with an older lady about puppies and how cute or not cute they were... he has not attending to any business of hers. Anyway, I said hi and just stood there and waited. The man would not look at me and continued with his chat without bothering about the customer (me) waiting to be attended to. I looked at my watch... and kept looking. After exactly 5 minutes, I walked out. As I walked out he turned... looked at me and continued with his conversation. I could not help but wonder if this man would have treated a white customer the way her treated me. Of course I am black. He was not even "white"... he looked Asian. What an America! read more

The UPS Store - The culprit UPS Store(front). - Shipping Centers Near Me - Missouri City, Texas

I rarely leave reviews on Yelp but this UPS Store is amazing. Reema goes above and beyond to make sure my packages get delivered on time. She picks up my packages from my house promptly with only a few minutes notice. Just last night, I was on my way to the airport and realized I left some important items at home, I called the store to see if they could pick up the items and ship them to my destination. The package was on its way to me within minutes. I received the package before I woke up this morning. Their customer service is A1. I'm a lifetime customer. read more

The 5680 Hwy 6 UPS location in Missouri City, TX is THE BEST location I have visited. They have the ability to assist with so many different services that I was able to take care of not one but FOUR projects all in one location at the same time! Now I did have to step to the side a few times because I did not want to frustrate any other customers with my long office list but even letting people go ahead occasionally still enabled me to get through in a timely manner. I was able to fax, scan, email, receive document, notarize documents, get my passport photo done and the list goes on. I normally only shipped! So glad I asked about what else they could do. Saved me a lot of time. Thank you to the UPS Team at the 5680 Hwy 6 location in Missouri City. (Sorry but I don't know the official store number just their address!) read more

I only use UPS Store #4854 - they are efficient and professional. I had an issue with a package and Reema went above and beyond and handled it immediately. I print & ship from the store especially since covid and I wouldn't used any other location. The Patels are great hands down! If you're looking for great customer service, check them out. read more

I have had a mail box at this location for over eight years. I have never had a problem with the staff. I have always been able to call in advance to see if the mail was delivered and if I have something important in my mailbox. Reema and the staff have always been helpful when I forget to bring my key or if I require a package to be left out after hours. 5 FOR SURE!! read more

Overcharges for notary services. I will not return. The people here seem nice, but are actually over charging people like crazy. It's pitiful. The place I found today charged $6 total to notarized a document in 3 places. I realized today how badly this UPS Store has been robbing me of my money and filling their pockets at my expense. Never again. read more

I would've given 1 star, but they were able to fax an important document that I couldn't fax at home, so they get credit for that. Just like others have stated, the customer service here is subpar. The woman behind the counter was just unfriendly. I started to wonder if I happened to come minutes before close to warrant her dryness. But nope. They're open for another hour and a half. Here's a tip, if someone calls to verify where you're located, and they say "thank you" after you tell them (dryly, of course), don't just hang up in their face. I could've and probably should've chosen a different location to give my money too. Oh, and actually greeting your customers would help too. I'll definitely choose a difficult location next time so as not to inconvenience those providing a service that I'm paying for. read more

Rema at UPS is excellent. We opened up a local CBD shop down the road and this UPS store easily became our go to shop. They are fast, friendly and efficient. Rema has customized our services and it feels great to not just be a postal service number but an actual customer. Thanks! read more

A very well-run family business, been using their postal and other services for many years. Friendly staff...Reema is very knowledgeable and always helps me get the best pricing available for my shipping. Thanks!! read more

We've been using this store for years. Their service is always efficient and friendly.

I have to agreed with others, this is The worst service I have receive from UPS location. This young lady, name shown in the receipt is Reema and she think is the owner of the place with no customer service training. I'm not coming back here again. My son is 3 years old and said thank you in front of her. No response and she just walk away. Rude. read more

We've been coming here for years now. This family owed + operated store is one of the best we've encountered. Now we started to do our printing projects here! They can beat all prices it's awesome! We are on first name basis of course and I'd recommend them to everyone! Thanks :-) read more

We have been going to this particular UPS location for six years. Nick and his daughter Reema are super friendly, and make it a great experience for us each time! We have never had an issue, and I highly recommend this family owned business. read more

Well..... Bose has me return a headset. They sent me a UPS label. I call this UPS store and was told no problem they can print it off and ship it for me. I get to the store to find that young lady that is flat out rude or lazy one. She charged me $4 to print off a UPS label at a UPS store. The made me go get it off the printer and put it on myself. Just could have been nicer. Drive to another UPS store . read more