Request to send off a package and the associate was straight forward and accurate with his dealing with my situation. The quality of service was sufficient. The value was as well adequate based on my situation. read more

Xavier, is incredibly patient, kind, and professional, especially when assisting with computer tasks. His attentive and friendly attitude makes every visit a pleasure -highly recommended! Yvonne Akanjo ( aka- NJ) read more

Not a fan of the owner... But they've hired staff and things are much better. From 1 star 3...

Very nice owner, allowed me to still come in even after closing. Always have had great interactions with staff whenever I've been in there as well. Always friendly and polite. read more

I don't come here often as it is far from home, but today , on a Sunday, I needed a very important document notarized and they were open till 5, including notarization so am glad. I have Judy Thomas to thank for that. And this is for everyone in the area to know that theses are very helpful. read more

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This place deserves NO stars. I truly detest the level of service, or lack THEREOF. I HATE coming here. They have NO regard for their customers at all. There's always a slight bravado and hint of superiority when they totally to you... Especially the owner. It truly bothers me that this is the closest UPS to me. read more

I have been coming here since 2021 for any shipping, printing, and mailing needs. The employees don't disappoint - fast service, friendly, and accommodating. read more

Shipping can be stressful, especially when you're new to the area. The young man who assisted me was very patient with me, making changes and finding the right size box for my huge box I had to ship. He noticed I had printed out the wrong shipping label and had me email the right label to him so he could make sure everything was in order for my package's arrival. He ended up saving me $60, leaving me with $13 for the box. Thank you for being honest and caring! read more

The best customer service in all of Fort Bend County! The lady that runs this location is fantastic and goes above and beyond to make all customers happy. She is professional, and sometimes doesn't even charge you if you use their supplies! That is a fine manager and a fantastic store! read more

I have always had great service from UPS. The delivery and store staff are friendly and respectful. I thank you for your hard work UPS Employees!! Keep up the outstanding work!! read more

The cost is a bit high, but they work to get you in and out in a hurry. The think through your shipping needs, and make it happen from there. They provide good options with which to choose from. read more

Fantastic service - very helpful, professional and courteous. Highly recommend. Showed up late on a Sunday, staff was very helpful moving my large box and securing it. Very grateful. read more

The people that work at this location are very professional and knowledgeable. The store is ALWAYS clean. I love this store! This store is my "go to" store. Thank you great job!! read more

Excellent Service every time. I've going to this UPS store for years. Please don't listen to those bad reviews. We need more family owned businesses in Missouri city and we need to support them. read more

Nasty, rude owner. Charges very high prices relative to other UPS stores. Heed other reviews and avoid!!!

I'm new to this area and I've always been a huge supporter of the UPS stores. Service has always been superb. I am really shocked and disappointed by the treatment I received today, after going there about 5 times. The younger gentleman is always so nice and he happened to be off today. The owner, I'm assuming hatched me $2.56 for a piece of paper, kept telling me to put my card in take it out, told me something is wrong with my card, was extremely rude and stand-offish. I told him not to worry about it, and as I walked out, he made sure I heard him crumple the piece of paper out loud. I also want to mention how unkempt the place is. Not going back there again, EVER. read more

I never had an issue with returning Amazon packages at any other UPS location until I came to this location. I came once and was told I had to have each item in separate packaging. Okay I understand I will do that, I decided to come back the next day and was told I could not use the Amazon packaging I would have to purchase UPS packaging.....I did not feel like that was correct so I left. I searched both Amazon and UPS policy which states Amazon returns are free and KOHLS AND UPS package and ship the items for free! I am not sure if that is how the location business works by making customers pay for extras for their benefits but I WILL NOT BE GOING BACK! If you're in Missouri City I suggest the Kohls on SH 6 or the UPS on SH 6. read more

management is so horrible there, not recommended at all very upsetting how there's no organization at this store and owner isn't ever there until the evening. read more

I visted this UPS store March 14, 2019 at approximately 2pm. Unfotunately, I encountered the owner working the counter. He was rude and extremly unhelpful. I contacted UPS corporate office because he seemed to make up excuses to make me purchase items, even a UPS label from him. The corporate office confirmed that he should have printed the label at no charge from barcode on email and that as long as my box was in good condition, I did not have to purchase a UPS box. So glad I left without purchasring anyrhing, I'd rather travel further than do business with this store. Save yourself the frustration & unpleasantness caused by this UPS location and take your package elsewhere. read more

Horrible customer service. I only go to this location because it's close to my house. Today I was able to return my amazon package ( easy scan) but then I had a larger package and all of the sudden the internet went out and I couldn't return it. As I'm sitting in the parking lot writing my review. I see other customers going in and out competing transaction. Something just doesn't seem right. read more

Price gouging location. $3.25 to print a sheet? It's not about the money. It's about the fact that they try to take advantage of the elderly community that has no choice but to get it done there that bothers me. Took my business elsewhere. read more

Came to drop off a package the guy didn't seem to be very happy to be at work my transaction was completed the guy didn't say anything not no have a good day or come back n see us he didn't even tell me this is your tracking receipt don't lose it or something he just hand me a receipt and gave me the look like leave already smh I guess that's just how UPS employees handle neighborhood costumers. Choosing your attitude at work counts a lot FYI. Thanks UPS for your non outstanding service. read more

I've had my mail box here for a few years now. Customer service is fine no complaints. This is a family ran Business and they are most helpful and polite. read more

This place charged double the price of other UPS stores in the area. It's worth driving to a different location rather than patronize this business. Spent $40 to scan a 30 page document. read more

The staff here are very helpful. They always are prompt and courteous and are willing to answer any questions I have.

I gave them one star only because I could not move forward with the review unless I made a selection. The prices are outrageous and they keep increasing. If its not costly enough each sheet to print is .75 cents. When I gave him the change he said its 2.50 for computer use plus tax which totals over 5 bucks to print two sheets of paper. The young man is very rude and sarcastic. I do not recommend this location to anyone. o read more

Very nice owner and helpful staff. I have been their customer for years and never had any issues. I'm surprised to see negative reviews, and that's why I decided to write a review. I guess people only feel the urge to complain! I love this store and I always tell all my friends about that place! It's the best UPS store in the area! read more

Terrible. I went here today to mail some packages, but first I called them to ask if they had packing tape that I could use to seal the boxes once I got there. The man assured me that they did. When I arrived he said I couldn't do tape it myself, but that I had to pay him to do it, which he never mentioned on the phone. When I brought up the fact that I had called earlier to ask about this he denied it, and then accused me of lying to him! I don't mean he suggested what I was saying wasn't true, he literally said "don't lie to me about calling when you didn't call." When I grabbed my boxes to leave, he said "Get out of here!" I will not be coming back. read more

Stopped by to drop off return package for amazon. Amazon had me go to ups store to print return label so I left package open with only a small piece of tape holding it closed. Assuming I would have to put a return authorization in the box. When I got there the man behind the counter told me I was going to have to buy a whole tape gun to enclose the box. I asked why he didn't have any tape and he responded "if that's the way you want to send it then that's the way it'll go." I find it hard to believe that they don't have any tape for the small purpose of keeping items in their box. Bad customer service. read more

Now if your company (UPS) can deliver a package to my home and it looks like sh**, then when I bring it to your store to ship back dont act like you can't accept the freaking package. You really have some nerve! Oh is it because you're such a money hungry clown you decline to accept the package cause you wouldn't make a dime cause the cost is covered. Well you can kick rocks off a cliff. Bottom line people, dont waste your time ay this location or with these individually owned UPS stores. I never have an issue at the Stafford location but this Cartwright location always has an issue, "they cant this, they cant that"...Just close down then! read more

My son and I went in to get a document notarized for the DMV. After I signed my portion in front of him, the guy notarized and accidently signed where my son was supposed to sign. He was going to use white out, and I told him not to do it because if he did the DMV would not take it, but he insisted on using the white-out and said don't worry it would not be a problem. I knew there would be issues, and sure enough, it cost us hours at the DMV and in the end, they would not accept the document because of the white-out. I called back to let him know, and he was really nasty about it. Cost us $12 and all day long because I had to go back to the DMV office again to take care of the matter-- the headache, and then for him to be nasty when it was his mistake in the first place. What kind of customer service is that? read more