The service could've been much better. I should've just been educated on needing more tape on my return. Instead of charging for a small thing. 1" of tape. lol read more

The UPS Store - Box tape popped up and now, needs to charge for 1 inch of tape . - Shipping Centers Near Me - Palm Desert, California

I was in need of a return of an appliance that was mailed out in a very soft unstable original box and so of course, it needed to be sent back. Thinking I had to go a farther distance, I was glad to see this branch which is inside the little private pharmacy on Country Club, which you can reach from the light at Harris. It is very close to Sun City too. They are on the same block as a meat market and Cups Cafe. The staff are immediately welcoming visitors and within a few minutes the young man had confirmed my QR return code on the authorization. From now on I am going to brave this crazy parking lot because there are some great places in here. Tea and Tea for potstickers and smoothies, Desert Brewery, Cups and Angel View. read more

Employees were a little more soft spoken, but were still knowledgeable and decent. We had to return a car part to a non Amazon retailer and paid $34, they made it an easy process. It took them about 10 minutes for every transaction. Just pretty upset we had to pay a shipping return on something that didn't even match the car part we required. It was crowded due to the pharmacy that shared a little more than half the store. Customers got close to create a line with minimal space for it. The pharmacist Peachy also works the UPS storefront, she was knowledgeable about the services and even reminded an employee to doublecheck boxes since she made a transaction return for a customer who got charged for a shipping label when they already had one. read more

I'm frickin LIVID. That man with the beard KNOWS I am just there to drop off UPS packages. I printed the labels myself at home. He knows I do not need a receipt. He made me wait in line to drop off my packages. I had to wait on 4 people to do several Amazon returns in a row. All to walk up, drop my packages off and walk away in under 2 seconds. There was no reason for that. My time wa literally stolen from me today. I'll NEVER EVER step foot back in that store again. I have so many choices- and this one is out. Employees are power tripping jerks read more

It's very fast and has very few lines. Service is excellent--thanks, UPS! See you soon

Horrible. They said they are open and closed when I arrived. I called and the phone pushed to ups 800 number which was frustrating and worthless. I would never recommend this business. Go to another ups. read more

I'll update my review.. I've had issues here but it's not actually staff related.. the parking sucks, getting in and out of that mall is miserable, and if you need to go back over the bridge.. oh boy.. but this location has great staff .. i don't wait very long. They get a bit touchy about bringing you stuff wrapped up but they don't get paid for tape so i get it. read more

Customer service was deplorable. I've used ups at many locations and have an account with them. I've mailed numerous times to a PO Box with no problem. This location wouldn't look up my account, wouldn't mail to a PO Box and wanted to charge me for tape. I've never been lectured to by a retail person like this in my life!!!! I'll never use them again. read more

Great customer service. Although it was busy, another staff member came right up to help keep the customers assisted quickly. read more

I went in to pick up two packages for a tradeshow. We 11 hours to get here. The packages were shipped by UPS and when I get there, I am told that because they were delivered a day earlier I was to pay a $30 holding fee. The employees were very rude and told me that I should've just had the packages delivered to my house when I informed them that I was there for a tradeshow and we lived 11 hours away. They just said oh well. This is really my first review and I am absolutely disgusted with in the way within which they handle business. Being a business myself for 40 years, these guys would not be working for me. One had a beard and I think he has been mentioned. Not good customer service. In addition I ended up waiting 20minutes while they argued with some lady in front of me. to be clear, this store is located at 77932 Country Club Dr., Palm Desert California. It's inside a pharmacy which I had to wait until 9 o'clock for it to open other UPS stores open at eight. In addition I drove an hour to get to this particular store. I ended up leaving the packages. read more

Its a UPS Store Authorized but they not accept QR Codes. No additional assistance was offered. Gentleman was not kind upon arrival, didn't greet. I would never return. read more

Convenient, but hard to find. Inside a drugstore. But when I did find them, they took care of my Amazon return in under a minute. Now that I know where they are I'll be in more often. read more

The UPS Store - UPS is inside :) - Shipping Centers Near Me - Palm Desert, California

Quick & Reliable! Have used this place for several things... It's also sooooo easy to do Amazon returns there... They scan the QR Code & within 24 hours, you can get a refund since it's scanned in the system It's a bit tricky to find since it's also the pharmacy... 2 in 1... in the EOS shopping center read more

Not the easiest to find. We had an Amazon return so needed to pop in. We didn't realize it was located inside a pharmacy until we saw the UPS banners. That's the only store indicator. No one was manning the small desk, so we went to the pharmacist, who pointed me back. We were returning a package that had not been opened except one end. The UPS employee said "the instructions said that the box has to be taped". We didn't have tape with us (on vacation). He said he would charge a $1 taping fee. He was not friendly or helpful. Generally, we have great luck with returns at the UPS store. This time, not so much but we did successfully get our package returned read more

The UPS Store - Located inside a pharmacy - Shipping Centers Near Me - Palm Desert, California

Mary Was the best when it came to providing the best service. She assisted me throughout everything and I'm greatly appreciated to have been approached by such a great employee. Great location here for your packages. read more

Lyle was an incredible help with my Amazon return that was going to be a long process of hundreds of dollars in shipping and possibly weeks of waiting for reimbursement. He told me what to say to Amazon, and it worked! The other employees were also friendly and helpful. read more

This place has to be the cleanest and nicest little UPS store. Not to mention stocked. They are good at moving the line and getting its customers in and out. read more

Worst experience ever at a UPS store! The girl working there was so rude. I had an Amazon return. I think she didn't like that so she gave me a super bad attitude. I would NOT ever go back to this place ! read more

THIS IS NOT A UPS STORE! It's a pharmacy that has a UPS sign and a few mailboxes. Wasted 10 minutes driving around a ridiculously small and packed parking lot to have to get out of the car to find the tiny UPS sign on the window. Not full service. Cannot process Amazon returns. Total joke of a location. Amazon should not list this location on its site as a vendor. Would give zero stars if an option. Thanks for wasting my time today, folks. read more

VERY FRIENDLY AND ATTENTIVE SERVICE AND STAFF! I could not get the return label from Amazon prime to print out. So Michelle did it for me. I had tried for days. Thanks a bunch for doing above and beyond customer service. read more

I needed a few documents notarized. Excellent and very quick service. Noticed afterwards that I had missed one page, returned and Notary took care of the issue without any extra charge. If you need notary service I highly recommend this location. read more

I did not personally use any amenities within the store, but needed to reach out to a local UPS store when my package had shipping issues. Michelle at the store has been helping me for two days trying to help me get my package sorted at the Palm Springs hub. After talking with her (SHE IS ABSOLUTELY AMAZING AND HAS GREAT CUSTOMER SERVICE SKILLS!), we contacted the hub so I could pick up my package. The hub called back and said the package would not be there until the morning, understandable. When I arrive to the hub, instead of leaving my package there, they send it on another truck? Now I wouldn't be able to get my package until after the MD weekend, even though I paid rush shipping during the week. The staff at the Palm Springs hub were not helpful or attentive at all, but LUCKILY I had Michelle help me out and get in contact with the hub and set them straight. If you need help with any problems, Michelle goes above and beyond what is expected, and would entrust her with my future mailing needs. Her service alone would have me use UPS again. read more

Very gracious group that run this Pharmacy/ Postal Office. I was in today for both online shopping returns ( no problem ) and sending some face masks to friends. The Customer Service counter person ( feel horrible I did not ask her name ) could not have been more accomodating. In fact, she mentioned that the postage would be less expensive to use UPS which is exactly what I did. Thank you for being here for us ! ~ Nancy read more