My mother had just passed away and I was left a lot of paperwork to copy and mail out and Tracey went above and beyond helping me copy and mail everything. While I was extremely scattered. I arrived 20 minutes before close and Tracey was so kind and generous. She made a hard day feel better! read more

This is not a review of this story but rather UPS as a while, especially its tracking system. With a recent deliver, tracking said delivery would be between 10:45 and 1:45, so I planned my day around that. At 11 am the map showed the truck about a mile south of my house, so I assumed my delivery would be shortly. Then it showed the truck on my street, so I'm sure delivery is imminent. Next time I check the map the truck is back south of my house, further away than it was before. Site says delivery time has changed to "before 9 pm." Now we're past 1:45, so I check the map again and it shows the truck is back on my street, so I'm looking out the window waiting. Next time I check it the truck icon is 3 miles north of my house and the delivery time is changed to "before 7 pm." Then the truck logo is a mile west of my house, then back on my street, then two miles north again. Package was finally delivered at 7:30 pm. The next day the UPS store said that might have been because they wanted to deliver first to businesses that closed at 5, but most of the places I saw the truck were in residential neighborhoods. Why can't the truck just deliver in a straight line? Seems like it would save time and fuel instead of being -- literally -- all over the map. I would never use UPS as a shipper but as a recipient I have no choice. read more

I was charged $2 for a 3 inch piece of tape today. I've never been charged for a small pice of tape. This is horrible customer service and the staff was rude about it. I will never be patronizing the University Town Center location on Nine Mile road. I stated it was cost of doing business and I was told tape isn't free. I stated I'm not charged for receipt paper. So if they can't afford tape then somebody else should own the franchise read more

The UPS Store - Shipping Centers Near Me - Pensacola, Florida

I had to have fingerprints done in order to update my information for my employment. The machine was persnickety and Tracey assisted me in getting the prints done correctly and to make an acceptable set. Even though we had a hard time getting the machine to cooperate, Tracey stayed upbeat and didn't lose patience at all with me or the process. She was delightful and very helpful. I recommend asking for her if you have needs in that location as she went above and beyond to help me. read more

This location is very shady, they charge $3.00 just to receive an email from you and then charge you on top of that to print prepaid "ups" shipping labels. I use ups stores regularly and I have never felt so taken advantage of. The customer service is very sarcastic. Maybe ups should audit this location to see if this location is profitable enough to even keep open because they are charging extremely extorted prices to there customers. When I asked about the excessive charge of 3.00 just to receive an email, all they did was shrug their shoulders and say "hey man we got to pay bills somehow." read more

Such a friendly atmosphere! Dustin has been the absolute best for as long as I been coming to the store. Whether I'm making a return or getting copies he always goes beyond to assist! Thanks for making life easier read more

Yes, avoid this location. I been here several times and they are ALWAYS rude. They never ever say hello. It makes no difference if there is no one in the store they will make you wait! Get over it, u don't even work for UPS. I always drop a package with a label already printed and even then the service is mediocre at best!!!!! Avoid it, avoid it, avoid it!!!!!! read more

Try to avoid this location. The employee I encountered here was a power tripper and mail bully. I could have gone to FedEx or USPS but I chose to go to UPS. Without giving alternative solutions to a problem, they just said that they couldn't guarantee delivery of my package if they took responsibility for it which basically confirms that the other guy reviewing this location was being truthful when he said that they lost his package! I'm glad that I left and didn't leave anything with them because it probably would not have made it to it's destination. The employee even got argumentative with me not only behind the counter but followed me almost to the door trying to defend his position. How unprofessional is that? I ended up going to the post office down off of Lillian. I set down what I had sat down in the UPS store and USPS didn't have a problem. They handed me a priority package, put postage on it and gave me a tracking #. No worries. I'll never darken the doorstep of this UPS store EVER again. It was my second time. The first time was just as much of a bad experience but I let it go. Not this time. To the owner of this location, you need to quit monitoring the reviews w/ a defense and take these issues to your employees because it is not acceptable to treat customers this way. I hope corporate is taking notice of all locations and what's going on with them. read more

This review is about the Barrancas store in Pensacola FL. I can not find that store listed. Those service sucks!!!! I wanted to find out why an item was not received . Since I sent it by USPS I was told not there problem. Ok Well I suggest to have rolls of tape available to use when putting a shipment together the post office does offer it. Even if you charge a small fee I would like to see that otherwise I think I need to buy a roll of tape and I don't need it read more

Regarding the other review, I have used UPS for decades, literally hundreds of times, all over the world, with little problem. So the opinion of that review seems unbelievable. There are thieves (plural of a thief) all over, but I don't think they have an insight as to your package contents. I have used the UPS store on Mobile Hwy. for years to drop shop packages, no problem. The staff has seemed helpful to others, the owner is a really hard working guy. It's been my considered experience that when I am rude or looking to show my tail end due to the world's many stupid, incompetent people working a dead end job, I may feel better, but probably don't help my cause. If something is really wrong, get an owner of manager, make it count! read more

One of the stores in Pensacola lost a sensitive package and are giving me the run around on the claim. This is not the first time they have lost my package. Ups is a terrible organization theu should never be trusted. Mail theft from a parcel service is unacceptable. Ups hires theifs and unorganized individuals read more