I went to print and making photocopies through my email address. Classical and Nora, made the experience fast, easy and accurate. With no time I walk away with a smile on my face. They even provide me with a UPS information on donating for children who are in need of school supplies. In short, they are model of customer service in UPS store. Thank you for your service, you made the experience they way it was supposed to. Go ahead Clarissal and Nora, You guys are awesome!!!!! read more

Nora was a great help to me when i needed to ship a package out. Any questions i had she was able to answer and assist with anything i needed. On top of that, she was extremely friendly and nice. She has a wonderful personality! Whichever manager is reading this, she deserves a raise! read more

Amazing customer service! Fast, friendly and extremely knowledgeable. Clarissa helped weigh, package and ship items I needed shipped for my nephew. She put me at eaz and informed me of all my shipping options, including insurance options. Thank you for going above and beyond for me. *UPS* you got one kick ass employee , read more

Really great service here! I came in to return my husbands package and this employee Jacob was very helpful and kind!

Today was my first time ever in a UPS store..... Ive never really had a reason to ship anything before in my life so this was a new experience for myself. I decided to come to the UPS store because UPS is an excellent reputable company to ship your goods and was hoping to have a good and smooth shipping experience. As soon as i walked in, i was greater by a rep Named Victoria. Right off the bat, she approached me in a very professional manner and asked for my needs. I let her know how it was my first time shipping and didnt know how things work. She helped me with my decent sized packaged and looked it over. She went straight to business and started to set me up. She also explained rates and offered other shipping options on how quick i needed the package to its destination. lucky i had time, so i went with the basic shipping. She finished up and i was done in little to no time! Victoria did an excellent job and also explained other services they offer like a notary service, which is good to know for future needs! I had a really good experience with UPS and the UPS store and will do business with you guys. Victoria, is an excellent example on what excellent employee, customer service, and an amazing representation of the company UPS. She seemed very knowledgeable on what she was doing and it just made me feel really comfortable. Next time im at the store, it will be her that i will look for to receive excellent service that us paying customers deserve! Excellent job , UPS and Victoria! read more

this ups store location is goated and super friendly. i've had good experiences in the past but ale and erik really came through for me last time. their printing service is super fast as well. also a good spot to pick up supplies for packaging, if you ever mail out a lot. read more

Received great service today from Brittanya she was very helpful and quick for what I needed. Thank you

Super great service here, Sarah is always so helpful & has good attitude, the whole team here is so great, I highly recommend this location!

Brittany always with her exceptional hair but her customer service is more exceptional manager leading by example

My recent visit today on 8/23/18. I called prior to coming into the UPS Rialto store location and spoke to a gal named Britney . I had advised her of their operation hours that they are open until 7pm. I was on my way home from Costa Mesa and wanted to make sure that I would be able to make it in to get the items shipped today . I asked her about the pricing on box due to size & prize she was able to confirm everything for me so there was no Surprises, we all don't like surprises when it comes to pricing right =) Everything was clear which I was so happy to know ! When I finally got to the location I was warmly greeted by 2 wonderful employees. The one that assisted me was Rosalie . She was absolutely kind , went above & beyond processed my transaction and provided the confirmation # . I was in /out in less than 5-10mins . Fast & friendly service . I have been to this location many times and the staff are always attractive & have terrific customer service . Previous, to coming hear I used to go to Rialto Printing but have shift to another direction because their hours posted doesn't match what's indicated on Yelp. The staff are always running late or coming back from lunch or they close early etc . Plus their prices has changed dramatically over the years so these days I only go to the UPS in south rialto . It's definitely a gem ! read more

I really love coming here because of their wonderful customer service. They are always smiling and welcoming. Brittany is very nice and such an amazing manager, and you can tell that she is a great leader by the way the employees treat their customers. Keep up the great work and thank you so much!! read more

As soon as I walked in they knew want I wanted! Super nice people! The service was amazing! You don't really get that kind of service nowadays! Totally recommend coming to this UPS store!! I'm actually outside the store writing this review that's how awesome the experience was. read more

Customer service at this location is beyond excellent. Every time I've came here every one is always helpful and so nice. No matter how busy they get your never rushed or feel like they're annoyed to help you like I've had passed experiences at other locations. I came in today and Brittany A. Helped me with notary services. Fast and easy. Def recommend this location. read more

I am so pleased with the Notary Service provided to me at this UPS Store by Karina. She was EXTREMELY helpful and gave me great information. The service was fast, precise, and all done with an excellent smile. This store is also conveniently located so it made my trip so pleasant. The other employees working there also had such great attitudes. I will definitely be returning to this UPS store for any of my future needs. Thanks KARINA, for being such an amazing person and all of your I went back 12/05/19 and was assisted by both Nora and Victoria. FEDEX FREIGHT IN SAN BERNARDINO gave me HORRIBLE customer service and these two women made up for that service. I definitely recommend that you all stop by for better service and EXCEPTIONAL customer service compared to other areas. These two women made my horrible night a marvelous one. I will keep my service here! read more

I was scrambling to find a place to get my Live scan done and I was juggling my options between a cheap rolling fee at some shady business in San Bernardino or coming to my local UPS store. I went with my gut instinct and came to this UPS store and I'm glad I did. The rolling fee was alittle more expensive but the facility was nice, clean, I was greeted as I walked in. Brittany A was super helpful and very thorough , she even rechecked the prints before sending them. I was in and out within 10 minutes and had all of my questions answered. Will be coming back in a couple of weeks when I have to do my second round of live scans. 10/10 would recommend read more

This place is great we use them all the time to ship our business products Rosalie is always on point! Great customer service and friendly staff ! You won't be disappointed ! read more

They passport pictures service is not recommended, the pictures blurry, the lightning terrible, and the price is high for this

Rialto sure needed this store! Every time I have gone in the store was very clean and the staff were very friendly! The last time I had gone was for a live scan and Brittany had helped me out. We got to talking while doing the scan and she was just so sweet. Made my visit quick easy and enjoyable! Thank you guys for always taking great care of me! You guys rock! read more

Today I had 36 documents to mail, so I arrived very stressed. Thankfully, Eduardo facilitated the process and did it quickly! I was not in the store for longer than 10 minutes. He was very professional and friendly, which made my busy day better. I could tell he knew what he was talking about and wanted to help me get my documents there as fast as possible. I recommend this store, and appreciate Eduardo's service. Would definitely keep coming to this store. read more

OK waiting in line I asked for the manager was and they pointed at a nice young lady she was on the phone handling on system error or something and she was so polite to the person over the phone I can hear the person over the phone the person on the phone what's not nice to her but she still kept her composure well when I was told I was held with a smile on her face she was the perfect customer service like nothing it happened over the phone I am very pleased with my service the manager was Britany and she seems like an awesome manager to come back agian soon and have her help me again read more

Wanda was very sweet! Her energy just brightened the room. We come here to fax every month and always have problems. Wanda helped us get in and out fast. read more

I had an encounter with the nicest, most respectful gentleman named Jacob. He was very helpful and I would definitely recommend this place as long as Jacob is working here! read more

They had me in and out. Staff noticed I was just dropping off & although they were with a customer they helped us both at the same time & quickly got me a receipt. Very great service. read more

If I could leave more stars I would....my self and my brothers came in today..we just recently lost our father so sad time for us...we had to get some documents notarized.....Let me tell you about the notary..Britanny A. She was so amazing to us...Brittany was so helpful very knowledgeable at her job..she is a wonderful asset to your company..I walked out of there and I told my fiance I would love to have her as a friend...Thank you Brittany A...y read more

Carmen was the most amazing employee I've ever interacted with in any UPS store. She was super professional and was able to maintain calm even though it was busy. She helped me with all of my packages and had a lot of patience. I will most definitely come back to this store if I keep getting attended by her. Amazing. read more

I went to ups yesterday to get finger prints done and as soon as I walked into the door I was greeted by the employees. Jesse helped me out to get my finger prints done and he was super helpful with answering questions. While I was getting my finger prints done i was asking Clarissa questions about shipping They both did amazing at answering any questions I had. I would definitely continue to come back and recommend any friends or family to go to this location! Awesome customer service! read more

I had two returns to amazon and I never experienced that when return some sellers or terms you packaged your own and have to print out own label. Thankfully Karina was not only very helpful it also very patient and informative. Truly appreciate her. Thank you kindly!! read more

amazingggg customer service, i had a lady minute printing job that i needed done brittney & derrick helped me out to the final detail. it came out just how i wanted thanks guys! read more

I have a mail box here to receive packages and every time I stop by no matter how busy it is Im always greeted with a smile. Rosalie or Clarissa usually helps me out and knows my mailbox number by heart. Great customer service and would defiantly recommend doing business at this location. read more

My uncle was in need of notary services and we had the pleasure os working with Brittany A. She was extremely professional and patient with with him as she took him through the process. read more

Every time I need print outs they have been there for me and now I will be getting business cards from them. Rosalie has always been very kind and helpful beyond what i would expect from ups!! read more

Customer service is excellent staff there are great, nice, helpful. Rosalie is the best.

Came here to pick up a package I had delivered here while I was on vacation. The service here was GREAT!!! Brittany helped with my package informed me of the other services (print and shred) available to me. She wasn't pushy or aggressive. Her friendly attitude made me more open to question what else they could to for me. When I get a UPS delivery from now on I'm sending it here rather than leaving it on my porch...free game for who ever walks by. For everyone who has excess mail piled up like me from kids who don't know how to change their addresses when they leave home Saturday is shred day! Thanks Brittany I appreciate you and the UPS Store. read more

Excellent customer service. Reliable. Highly recommended. When in for notary service and was helped right away...made the process painless.

Employee Wanda is very pleasant and helpful. Great service all around! Store is clean and organized!

Wanda has a very pleasant attitude. Also very knowledgeable. I did an Amazon return and she assisted me immediately. Thanks Wanda!

Biggest scam ever. No wonder these shipping companies are losing business. Amazon has the right idea shipping items themselves at these prices they can't afford to ship it with UPS. Pretty good gimmick I walked in package boxed and ready to go only to be told that if I didn't pay to have them box it they would not cover any damages. Having seen the way packages are handled first hand I was left with no choice. It cost over a hundred dollars to ship said item even with their "discount" . In waiting for the package to be boxed I witnessed the same scam being used in other customers as well. Either they pack it or you get poor service. Attitudes were no better I was rudely told by the counter girl that if I didn't like it I could go somewhere else. Nice business model. Threaten people with no coverage to charge an outrageous amount to ship. I guess that's the price we pay for other companies trying to compete with them. They lose business customers pay the difference. Needless to say I won't be coming here again. As for those commercials running saying thank you to delivery people trust me they don't need it they got more than your thanks on this one. read more