Adrian was extremely rude. The worst customer service I've had in a long time. Did not solve my problem and seemed very unwilling to help.

Karina Leon offered exceptional customer service in a timely manner and the store was spotless!

Horrible. There should be one register for fast transactions and one for long, complicated transactions like international orders. Waited 20 minutes and the line didn't move because these employees are so slow and unknowledgeable that they keep asking each other questions about how to do something. Meanwhile, there's a lobby full of people who are there to drop off an amazon package, which is quick. I left before being helped because I wasn't going to wait an hour to drop off one package. read more

On Saturday, I was returning some Amazon packages and the line was long. Stephanie was kind and polite with my transaction, despite the need to service many waiting customers. Erik was helpful to other customers as well. Great service!! read more

Had great customer service and felt safe. I recommend and will continue to keep coming back here as I have been mailing a lot more during COVID read more

I love bringing my Amazon returns here, super easy and the people who work here make the experience even better. The guys who works here names are Eric, and Justin , they are super cool people, Justin always asks me how I'm doing, and about my son cause I usually go there with him.just overall cool people that are cool with people, makes coming in and doing business more enjoyable. They talks to everyone and makes the room and vibe really good, and I will continue to do any business with ups store because of him. Like I said super cool and polite guys. They definitely deserves a raise. read more

I just want to say at the UPS store. I've been going there quite a few times to return Amazon. There's really no wait and if there's three people in line, somebody will take the time to go out of the way and help you I just want to say thanks to Justin and the rest of the team there great business. Thank you. read more

Rosie and kenau are superb employees!!!! I forgot about getting my shipping in. I ran in there last minute and it was all messed up...these two were very patient and kind and helped me sort it out... even though it was after closing. Thank you ups for having such great employees!!!! read more

Amazing service! Keeano is always so friendly and welcoming! Super patient even when I go in there a mess with returns, papers to fax and packages to send out. read more

Reginald, Sam and Edgar, thank you so much for always being kind and professional and always going above and beyond to help me and your customers . This review is long overdue . It's nice when a sales person genuinely says hi to you and asks you how you are doing . It's the little things like this that counts . Amazing customer service skills !! Thank you ! This is close to my house and I love coming here to pick up or send out when I need something . It really makes a difference when you help customers with a smile on your face and always very helpful as well . You are all an amazing store and people . With the pandemic going on , I feel safe coming here and Thank you again . read more

I am disable senior citizen at my UPS Store your representative Erik & Steve resolve my return to amazon. Erik met me at the door pick up my package I was unable to carry in with my walker. He was able to review print my labels for mailing. I so grateful Glenda Collier ups at 1315 W. Renaissance Pkwy Rialto,Calif 92376 read more

Erik K. is my favorite! He is always so helpful and quick to find me the service I need at the perfect price. I always appreciate doing business with him because of the energy he brings to the office! He is so kind and professional. read more

5 star experience with the help of Keanno! I had quite a number of Amazon returns, and he made the process quick and easy! I appreciate the conversation we had while he was processing my returns, he's very personable. Would definitely return to be helped by him! read more

Noemi was so helpful! She ensured that everything was done properly, even though i had 1000 questions, she was very patient, super quick, and very informative. Would 10/10 go back to her if I ever have any concerns, since i never mail anything out I honestly knew nothing about where to put stamps, the address, etc and she helped me through the whole process. I expected to be there around 10-20 minutes and left under 7. Best service at a post office ever ! read more

Had to ship a box , I didn't know what my next steps needed to be . Luis helped me with all of my questions ! He was great ! Patient, heard me out , found the best route for me . I was very grateful for him ! Professional and great customer service! My Husband and I will definitely be coming here again ! See you next time Luis : ) read more

Every time I go into your location, it's a great experience! I just wanted to let you know how wonderful Eric is! He always happy, helpful, and smiling! He is a great asset! He would make a great leader! read more

They're really nice fast and helpful. Idk what else to say but they let me bring my bike into the store it was really cool of them.

What a pleasant visit . This UPS store has the best customer service. All the employee is very welcome and friendly. Especially keeano , he is very resourceful, helpful, and nice. read more

I hardly ever go to the UPS store to send a package because the process always takes long...Keeano was so sweet and very helpful! He made sure that my items were protected and made small talk while he processed my order which made the time go by. I felt that he was very efficient and made my stop quick. I appreciate quality service! read more

Erik, Jenn, and Blanca were great. They were very professional and helpful! This is always my go to UPS. Thanks for your hard work guys!

Over the last few months, I've had to deal with broken items from Amazon, and general shipping needs. Every time I have come, I have gotten to interact with the different staff and their amazing customer service. Keeano has helped me on two occasions and has given me the best options for my package to arrive safely. Eric has helped me on numerous occasions, and even treated me like a regular customer and listed all the different options to mail my letter, despite the fact that I ended up only buying a stamp, and Steve helped me today and he was just as kind and welcoming as the other two staff. Overall, I'm not a fan of shipping items but dealing with these three fine employees makes me want to keep coming to this store. read more

I came in to return something and Keeano was most gracious and helpful. He really knew how to make his customer feel important! Keeano is truly an asset to your company! I will be a returning customer because of him. The other young man was also very helpful and welcoming. read more

If you need fast, friendly and in-expensive service visit this UPS store. I can count of them to get my flyers printed for events, even on a walk-in basis. They really helped me out last week, even working till there close time to get me the help I needed. Keeano had my flyers printed in no time and help me out when I was in a bind to get stuff ready for back to school night. I truly appreciate the effort and they made my day!!!! Thank you for being so helpful! read more

I came to this store today and was helped by Erik, a very kind gentleman who helped me return my textbook to Amazon. I wasn't sure if the original packing envelope would be sufficient but he assured me there was no problem. Erik provided me with tracking information and began the process of taping the envelope for return. He made my experience today super easy and I appreciate that level of customer service. read more

I am so happy this UPS store is in the renaissance area, closest one to the area on the north side of Rialto by the 210 fwy. I have always had a good experience with the employees, especially Keeano, he really goes out of his way to explain the packaging process and Amazon returns with patience and without making you feel dumb for digital returns. Definitely hope the welcoming feeling continues, and I've never had to wait in line for more than 3-5 min to be helped. read more

Very good service. I love peoples people lol they were really friendly knowledgeable and I love the way they make it personal. Went in on a Wednesday and 2 guys were working ; wish I got the names .great work. read more

Everytime I go, I'm always warmly greeted by Keanu and Adrena. They make operations go very smoothly and are always professional. Definitely recommend anyone going there if you want to ship or pick up something and leave feeling better than when you came in. read more

I come to this UPS Store for the Amazing Customer Service!! Without Eric,Keanu,Adrena this place could not function. Always ready to help- As a Small Business owner my time is very important time- they always make sure I get in and get out in a timely manner. Thanks guys and if I didn't mention someone by name I am so sorry. read more

Keearo was wonderful in helping get my daughters birthday present mailed off to her. Thank you so very much for being kind and patient and knowledgeable about things. read more

I was trying to take passport photos and ended up at this location after visiting 2 other locations. Eric immediately greeted me and told me he would be with me momentarily. After waiting a short while, he took my photo and asked me questions about my shipping preferences and explained potential cost associated with those preferences. He had to assist other customers while the register was being utilized but he still continued to communicate with me and went out of his way to ensure amazing customer service. Thank you for easing my frustration after traveling to 2 additional stores. I was in and out! read more

Went in today to ship out some products, and Keeano was very sweet and helpful! Also very respectful when helping me and other customers

went to ship some luggage to washington and edgar was really patient and helpful with me ! thank you ! read more

The UPS Store - Shipping Centers Near Me - Rialto, California

The website is screwed up. Don't make appts cause it is useless. Went for appt that was scheduled at 9:00 two days prior, received a confirmation, received a reminder got there. And they don't even have a notary. Had to remake another appt at another store at another time. Travel further, inconvenient!!! And of course since it's a website thing no employee to complain to. Glad I don't have to do this often read more

Went into this store today and customer service was great. Got greeted when I arrived and was told I would get helped next. Jesse helped me out with mailing some paper work I needed mailed out. He was super helpful and informative about mailing my package since I had a few questions. Would definitely return. read more

went in today to return an amazon package. the employee was super helpful( i think her name was niomi) and even though she had a long line she didn't seem frustrated or annoyed and welcomed every one with a smile! and did her best to help every one as fast as she could. definitely recommend this UPS over any other! read more