1. The UPS Store

    1. The UPS Store

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    Rochester, NY

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    The UPS Store

    4.0 (8 reviews)
    Closed 8:30 am - 6:30 pm
    Updated 1 week ago

    Services - The UPS Store

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    3 years ago

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    Local

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    9 years ago

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    7 years ago

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    12 years ago

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    8 years ago

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    9 years ago

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    7 years ago

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    Ask the Community - The UPS Store

    Staples

    Staples

    3.3
    (13 reviews)

    My first time visiting this location, I normally go to the larger more updated Henrietta location…read more This store is alot older... limited items on hand. Fortunately I was able to find what I immediately needed and or good enough alternatives. They had a few acrylic stands and holders I needed asap, no time to order online. Aisles were cleaned and organized, staff was limited too. They are hiring if you want a part time gig. They do have a copy and marketing service section. They were also able to accommodate my poster print project with a super great timely turnaround. Open 8am-9pm

    The worst experience two days in a row!! Stopped in Saturday…read moreto order some business cards for my new shop. The man at the counter told me I was in the wrong line, just my luck. So I moved over and after waiting for several minutes a young lady came up and explained I needed 250 cards made. So long story short...she spins the computer around and says "you can look through these 56 pages of cards and pick one then press the button and you cann customize it!" Did I mention I had to work in about 30 and I just assumed that it would take the same amount of time ordering just like we've ordered for the other shop for the last, at least 18yrs. I was highly mistaken. I went back two days later thinking maybe different employees, not as busy, etc. Another women IS working and she sets the computer up, even showed me how to search for certain styles and walks away. Okay, this is gonna work this time,.....NOPE! I asked the other guy working there and after asking if he could help me, be stated "Id have to charge you to help!" At this point I was ready to pay but alas he walked away as well. I stood there for 20 minutes trying to figure it out and asked again for some help. No acknowledgement! So just wanted to let you know that because of this we will no longer do business with you through any of our businesses.

    The UPS Store

    The UPS Store

    2.2
    (53 reviews)

    I actually had a great experience with this store, and was a little surprised to see all of the…read morenegative reviews. Maybe it's because I wasn't actually shipping something, but using their printing services. I had waited last minute (as always) to get some programs printed up for a show that I had on Thursday evening. Was a bit pressed for time, and wasn't looking forward to trekking out to Henrietta to us another well known printers services. Was pleasantly surprised to find that these guys do printing as well, and are right around the corner from my home. Even more surprising was their price per page was cheaper than the other place I was looking at, and the prices at that place were self serve! Placed my order online at about 10am and the site said that it would be done at about 3:30. Got a text at 12:30pm telling me that it was already done. Got to the shop, checked my order only to find that the pages hadn't printed longways, but vertical on the page. Freaking out because I thought it was something that I did, the employees were super helpful and explained that this happens often and it's something that you have to request in the notes section of your order. No questions asked, they reprinted my whole order for no charge. About 70% through the order I noticed that the pages, while printed in the right orientation, were printing upside down on one of the pages. Found out again that this was yet another thing that had to be special requested when placing the order. But, once again they restarted and reprinted the entire order for no charge. Not once did they make me feel dumb, or even balk at the fact that we had to go through this process 3 times before getting it right. I'll definitely be back.

    service is horrible. they do everything in their power to be the most unhelpful people on the…read moreplanet. everything they told me i didnt already know. they lost my package. how you file a claim is stupid. everyone is inept and they refuse to do their jobs. why am i talking to a robot on the phone, repeating myself for hours. you lost my package and im the one having to find it for you. i dont work for ups. if i could go into the place and find the package myself i would. tracking says its at the ups store down the street. but service says all they can do is track it. and if the label is made wrong they send it back. HOW DID IT GET DOWN THE STREET FROM MY HOUSE IF THE LABEL WAS MADE WRONG? LITERALLY 3 BLOCKS FROM MY HOUSE A STRAIGHT SHOT. AND THEY "SEND IT BACK" APPARENTLY but it still says its at that location. fuck ups. fuck everyone that works there. you dont care about your customers. and neither does the "UPS representative" that you have to call. they all suck. fuck them all and learn how to do your job. why am i doing it for you. "this review is looking pretty epic!" at the bottom of this. SCREW UPS THEY DONT CARE im over here crying on the phone with them for hours talking in circles about this bs. they. dont. care.

    The UPS Store - shipping_centers - Updated July 2026

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