I had a very disappointing experience with the UPS Store in Salinas due to a lack of knowledge about the shipping services they offer. The day before my trip from California to Pennsylvania, I called to confirm that I could drop off my live leopard gecko for overnight shipping. According to UPS policies, certain live animals, including non-venomous reptiles, can be shipped through approved services. I had already purchased the shipping label, had the proper packaging, and had documentation from the reptile shipping company confirming that the shipment was authorized. My main interaction was with the manager at this location. He repeatedly told me that the shipment could not be accepted and insisted it was a USPS shipment, not UPS. I explained multiple times that it was a UPS label and shipment, but he continued to tell me otherwise. The way the conversation was handled made me feel like I was being dismissed rather than listened to. I also called the other Salinas UPS Store location for a second opinion and was simply told they would not accept it. Because I was told the shipment would be refused, I had to contact the reptile shipping company directly. Thankfully, they were extremely helpful and arranged for someone to pick up my gecko from my home. Unfortunately, the pickup didn't occur until around 6:00 PM, after the cutoff time for overnight shipping, causing an unnecessary delay and additional stress right before my cross-country trip. Fortunately, the next day, while I was already in Pennsylvania, the shipment was picked up on time and my leopard gecko arrived healthy and safe. This entire situation could have been avoided if the staff were properly informed about approved live animal shipments through UPS. I am grateful to the reptile shipping company for stepping in and resolving the issue, but I was very disappointed by the misinformation I received from this UPS Store. ------------------------------------------------------------------------------------------------------ Accepted and Prohibited Live Animals This is a comprehensive list of live animals accepted for transportation. Shippers are prohibited from shipping any animal not listed here, and all other live animals will not be accepted for transportation. The following live animals are accepted for transportation unless poisonous, venomous, and/or a Threatened or Endangered Species. Amphibians (All): Examples: frogs, salamanders, toads Cephalopod (All): Examples: squid, octopus, nautilus Crustaceans (All): Examples: crabs, crawfish, lobsters, shrimp Fish (All) Insects (Limited to beneficial insects only): Examples: bees, butterflies, crickets, lady bugs Mollusks (All): Examples: clams, mussels, snails Reptiles (Limited to the following): Lizards: Examples: chameleons, geckos, iguanas, monitors, flying dragons Turtles: freshwater turtles (except: snapping turtles), land tortoises, sea turtles Snakes: non-venomous (contract only) Arachnids: non-venomous spiders, contract only Worms (All) Right off there webstite https://www.ups.com/us/en/support/shipping-support/shipping-special-care-regulated-items/prohibited-items/plants-and-animals read more

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Easy peasy to go in and do my Amazon return! No complaints here! The people working there are pleasant, and fast.

I've been coming to this place to send and receive parts for my business, and all the times that I have gone there the staff are really friendly and professional. The service they provide it's all I need to keep business going. Joel , Esme and Liz are always there to help out. I will definitely keep on going there . read more

I had a time sensitive package that was supposed to be delivered on 9/29/2025 out of Salinas. Instead, it went out on 9/30/2025. The window of delivery was listed from 8am to 9pm. I was not going to be home in the evening, due to work, and the package had to be signed for. So, I pulled up the website, hoping to find someone to narrow down that window so I could make whatever arrangements I could. The "chat" was a bot, with 7 options that were not what I needed. When I asked for a live agent, I was told I had to call in. Apparently, they have no live agents on chat. I called in. The phone tree went round in circles for almost half an hour before it agreed that I could talk to a live agent, and said my wait time was 11 minutes. Over 40 minutes passed, no one answered the phone. Apparently, they have no live agents on their business phone. I found their email address on their website, which was listed as a contact point. I emailed. I got an automated response, telling me the mailbox was NOT MONITORED, and it gave me a link. Back to the original, useless website. Apparently, they have no live agents monitoring their business email. I have nothing against the delivery folks or the people that man the offices. But the company itself offers no help UPDATE: I was contacted via text by "Mahi," at 11:09 am. "Mahi" said that the driver had 21 stops before me, but those should only take a few hours. "Mahi" said they would make sure the package arrived by 4 pm. At 2:17 pm, "Marco" responded to my FB Message and told me there were 20 deliveries before me. I asked what the driver had been doing for over 3 hours, if they had only delivered one package during that time. I screenshot the text conversation with "Mahi," and added it to the messenger chat. "Marco" did not respond until 2:39, when he basically said it would get there when it got there. I admit, by this time, I was angry, and I unfavorably compared UPS delivery service to Door Dash delivery service. Door Dash keeps me up to date while delivering $20 worth of food, and UPS can't keep track of the delivery of a $1200 phone. "Marco" responded at 3:10 pm. He said the driver had attempted delivery at 3:04, but the recipient was not there. I called him a bald faced liar. I had been sitting at my kitchen table, looking out the window to watch for the UPS driver. My street is a dead end. The only way a UPS truck could enter my road was by passing my house. I went to my gate. No attempted delivery notice anywhere. So now, UPS employees are lying to customers and not even attempting delivery. However, they updated the system showing the "attempted delivery." I started a claim with UPS. They are investigating (in the barest sense of the word) my claim. However, it looks like they don't know where my package is at this time. Sorry for the lengthy review. read more

This location has amazing customer service! I came here to get notary done for my son's birth certificate and have done 2 shipping and out of all the UPS stores I have been to...this is by far the best one! The nice gentleman that works there is super friendly and so quick that you're not waiting for hours in a long line. read more

I've been coming to this ups for years. Never had an issue and the employees are wonderful. Definitely my first choice for returns and shipping needs. read more

In and out...perfect. Went in to have some shredding done. I was way over due to get this off of my things to do list. I had about 43 lbs of old check stubs and miscellaneous papers. UPS itself doesn't do the shredding themselves but has a company called Shred Nations put a locked container inside. UPS weighs your papers and charges 75 cents a pound then puts it in the lock box. Simple. I got nothing but good service, there's a few one star reviews telling about the rude guy and some bad service or being ripped off. Services cost, not much is really free. Know what you want and be clear on what your paying for. Last words...if you need it. read more

The staff at the UPS store within Nob Hill is friendly and helpful. Returning packages are a breeze there!

Im so upset that Im writing this review in the parking lot after leaving. If I could give this place negative stars I would. I went in to print ONE piece of paper and the store owner told me to send it to the store email. He printed it and charged me $5.00 to do it for me plus $0.45 for the actual paper. Like are you kidding me?? He then has the audacity to stare at me as I asked him if he's seriously about to charge me $5 for the piece of paper and he said yes if I print its $5.45 if you had used the printer yourself it would've just been the cost of paper. He never mentioned this information BEFORE. HES THE ONE WHO TOLD ME TO SEND IT TO THE EMAIL AKA HIM. Shady Shady Shady - I will not be back to this location. He completely SUCKS as a store owner- Im a business owner myself. You don't do business like that! Be transparent and be friendly! Sneaky and deceitful read more

The UPS Store - $5 for the owner to print me a paper - Shipping Centers Near Me - Salinas, California

I highly recommend this location. The staff here is friendly, patient, and very helpful.

I've been here twice, and had bad experiences, so I decided to try it one more time. Big mistake. Everytime I go in, the owner is always so rude. I just had to drop off an already paid for package, and he gives me an attitude. I literally just have to throw it in the bin, and he is so rude about it. This is the third time he's done this. The UPS store in Creekbridge is soo much more professional and polite. Will never visit this location ever again. read more

Excellent service!! They moved across the street by Target and the ATT store. 8/3/17 read more

I went in to print out ONE paper. They charged me around $5.50 for ONE color print out. I really needed the paper or else I would not have done it. I feel stupid paying that much for one copy... oh well. read more

if you're looking for a PO Box with an actual mailing address this is the store for you! They're also partners with Amazon for your returned packages just be sure to print out your label & box your items even if Amazon says not too, because they will charge you extra $10 read more

I had to get a life scan for work. I really appreciate the fact that because it's hard to hold open one of my hands because of my cerebral palsy. The worker (with my permission) helped me hold my more involved hand open so I could take my fingerprints.. definitely went above and beyond the job read more

Sign on the door says that they're open as normal for their valued customers, yet I show up 10 minutes before the posted store closing time and the doors are locked and the lights are out. Inconvenient. read more

I sent a letter overnight in early Jan/2019. 11 days later and letter not there? This letter was returned to this store because it was sent incorrectly due to their errors & Joel resent it, but never made it there??? He will not answer any calls from me at this point! They are very quick to shoot a snobby attitude with customers so CUSTOMERS BEWARE!!! I will deal with my credit card company for a return, since UPS won't help, & the owner of this store won't answer calls! read more

Rude Rude Rude I've been here 3x and I will not return owner is very rude. The first time I figured well he's having a really bad day, whatever. The other two times he was the same, will go out of my way gladly to another store. read more

Very rude! Poor customer service. Will go out of my way to a different location instead of coming here.

Excellent, professional and friendly owner helped my wife and I with an hour of notarizing an extensive set of trust documents. I usually don't review businesses but I would recommend this one to anyone who needs this type of service. Watching him interact with his employees and customers gave me the sense that doing business with him on any other matters would be just as satisfying. read more

Personally, this UPS store is my go to. Always convinient and the communication there is efficient. There is new staff all the time but are always willing to learn. read more

I had a bad experience yesterday in UPS North Main St. The man in the counter was so rude. I showed him my package and treated me rudely in front of a lot of people. He could have explained it in a nicely manner. read more

I had wedding Announcements printed by ups on N. Main they saved me!! I had ordered some from a reputable company on line and they were all wrong I took them the lay out of what I wanted they made a few changes to make them better they even lazer cut them for me !! They were ready for pick up in a few days.. thank you Crystal and Joel read more

Bad service overall. I was not happy. They did not offer my AAA discount at the counter. Maybe the AAA website was wrong? Not worth rating. Should be negative 2 stars! read more

- The people here have ZERO personality. - - Worse than this... I took a small box to ship. Moments before entering the store, I had one more item to put into the box. Thus, the box was almost, but not completely taped shut. - - I needed a SMALL strip of tape (about eight-inches at most) to seal the box. The guy at the counter said he was gonna charge me a dollar for a SMALL strip of tape. - The hell you are!! I walked out. - - Hey Owner... if you were SMART, you'd be more than happy to tape a customer's box shut... - as a SERVICE to help and keep customers! -- --- Your desire to charge me a dollar for a strip of tape was an insult, and cost you plenty in future orders. Remember - - the holidays are coming. - - Last year I spent about $250.00 at your store during the holidays alone, to ship gifts to my customers. I spent even more during the year. - Goodbye. I'll never enter your store again. Yes, I'll tell my friends, and mention your store at Harden Ranch on my website too! read more

Good customer service and they really help me out when i stop by here to return my atnt wires and internet stuff. 5 star for me

I went to this UPS store to have something faxed because it was on my way home. I normally go to the one on Constitution. I was charged $3 to fax the one page. I told the manager/owner that I just paid $2 the other day to have something faxed at the Constitution UPS store. He said that is another store and they can charge what they want. I'm not actually sure that is true because I know it is illegal for a McDonald's or any other similar franchise to charge a different price. In my opinion the owner is a thief. read more

Excellent customer service. I was helped by the owner and he was very attentive even when I was just waiting in line. I love that they have a please wait here sign for privacy. They are quick the store is clean and the location is excellent. read more

I do not recommend this place unless you enjoy being ripped off. I asked to have 14 pages scanned to my email and was shocked when he charged me $17! He didn't even warn me that I was about to get ripped off. No prices advertised anywhere, a total scam. He said I should have asked for the price. I asked why it was so expensive since I didn't even use ink or paper and he said it was because the use of the internet! I just paid for his entire month of internet LOL. Ridiculous. I suggest just buying a scanner they are $50 at Target for a scanner, printer, copier! read more

I needed to have 2 documents notarized with 2 witnesses to the signature. This was the most professional notary experience I have ever had. Got it done, had 2 employees witness it. Boom! Done. Off to the PO. Quick, clean and out of there. read more

Refused to give us any option other than 6 months for a postal box. We knew our stay in the area would be temporary and asked if 3 months would be a possibility. They were not flexible. We had to leave town 3 days later - and had paid them $130. Not a cent of this would be refundable even under these extreme circumstances. On top of this, they are charging $14 to our account to forward a single piece of mail. You'd think any company that cares about the happiness of its customers would do us the common courtesy of at the very least forwarding our mail free of charge. This costs them nothing and they already have $130 from us for basically nothing in return since we left 3 days after! Honestly, this company is pathetic and I will never do business with them again. USPS looks like a good option, and that must mean that UPS is REALLY terrible. read more

I like this place. Friendly people. Efficient. Courteous. Caring. Fast. Honest . Have great patience. I witnessed them being incredibly patient in various situations putting customer first and displaying great manners. read more

Best customer service ever! Very helpful and quick. Will only use this location for any shipping from now on.

no customer service. they refused to answer any questions about what they did with my package which never got to the post office. the girl kept hanging up on me instead of answering my questions or helping with my problem. go elsewhere if you want your packages actually delivered read more

The owner is nice and I get in and outta there pretty quick... Only downside is that they could have better stock and better prices on the odds & ends they DO have. read more

I use the store for my Amazon packages. Workers and owner all very friendly and courteous and helpful, haven't had any problems.

I have a new appreciation for this store! Having lived near it for years and all great experiences, since we moved to South Salinas. I used the one on South Main just a few times and was shocked at the rudeness of their staff. Now I will be driving across town to come here. The Northridge Ctr UPS Store ROCKS! Super nice and very efficient . It's worth the small drive to come here read more

Arrived with 10 people in line and figured I'd wait 25 min; I was out in less than 10 minutes. Efficient, effective and solid customer service. All employees were professional and used proper manners. Esteban helped me out. He explained the process of returning the Comcast box, he was knowledgeable, courteous and speedy. I will return again. read more

The staff here is excellent. They always have me in and out really fast with prices that are fair for their services. They really seem to know their business and what they are doing. RECOMENDE FOR ALL BUSINESS NEEDS. read more

"had to return a ups package - dropped it off here: simple, easy, fast, efficient. the guy was heavily tatted, couldn't have been more courteous and expeditious. Simple transaction, his attitude spoke worlds." read more