Always have a nice person wait on me! I like the fact that they have me in their computer and know…read morethe people I usually send things too! They are 5x better than the regular post office! I never have to wait in line then be greeted by an ornery postal worker! I never go anywhere else to send my mail or packages

Insanely, crazily overpriced shipping…read more Having one casual cotton dress (at the most 1 pound) shipped to California, Chad, quoted 44.81. At first, he didn't want to explain the fees or break out of fees saying "he couldn't", but after pressing for some clarification to better understand why the cost was so high, he agreed to "get the package" to find out (this was the big hang up as to why he couldn't explain the fee breakdown? We had been talking a while, he asked my name and already had my name and package / shipping info in front of him on the computer, no?). Turns out he was charging $8.41 cents for a box and $35.40 for the UPS ground rate (still doesn't add up to 44.81, maybe $1 processing fee? But he doesn't mention it). The real rate for ground shipping according to my UPS account is $19.86. He says something about a "hanger" being the issue. But the $19.86 actual cost above is calculated for the size of box (and up to 7 lbs) he claims he was using *with* hanger (20 x 14 x 4). So, I call bs on that one... and we're still talking a 75-77% mark up. Bear in mind throughout our talk he keeps putting me on hold, never seeming to do any of these calculations in real time, which gives me pause as to how these prices are calculated (is this a negotiation? Am I buying used car?). This time when he comes back he says he thinks he can get rid of the hanger and ship in a medium flat rate box (postal rate is with USPS FREE provided box -- for retail and commercial -- $13.60) is -- wait for it --- $20.64. This time a more modest 65% mark up. I understand that in the business of franchising shipping centers like this, mark-ups are at play, but this particular franchise is excessive. I know real rates and when someone is trying to pull a con. After our interaction about inflated shipping costs, this isn't someone I would feel comfortable giving my credit card number to over the phone. Beware.

We attempted to drop off an Amazon return and were greeted by a young lady who stated she was…read morehaving a terrible day. It went down hill from there. She was not helpful at all assisting us and after her counterpart could see she was quite rude, she recommended that she give us the UPS telephone number. I could not read the numbers and ask for clarification. She was very rude and refused to help at all. I asked for her name and she asked why. I told her I would be contacting the franchise owner to complain about the rudeness and poor service. She was not comfortable giving her name. She has reddish short hair and does not wear glasses. Don't waist your time with this franchise. The service at the Monroe location is amazing. We won't be back.

Went for notarizing a document. Received fast efficient friendly service, Elderly man ahead of me…read moreobviously had a bit of dementia and was deaf but got a lot of patient help

Great customer service and shipping suggestions. Parking is challenging sometimes though worth it.read more

The very efficient and very pleasant experience I had yesterday at The Mail Shoppe restored my…read morefaith in personalized customer service.

Pack and Parcel is a Great place to take your items to be sent off. The Owner Manny was amazing at…read morehis craft taking care of his community and customers that had each of us coming back and making sure our packages got to our families and Customers safely and and promptly . Manney as passed away and I am sure the business will still be in GREAT HANDS and do well , There is plenty of parking , handi- cap parking , sliding doors that open if you have to carry multiple packages, tables to pack your items , computers to work on in the facility for a cost, and Many Packing Items from boxes, tapes, pens, bubble wrap and even P.O . Boxes. This is the reason why I did all our Business with pack and parcel for our personal and our Business it was a one stop shop .

I Always Had An Excellent Experience With Manny . He Was So Helpful An A Great Guy. He Will…read more Truly Missed!!!

The service is amazing and the young man that is at the counter is always polite and courteous and…read morevery helpful this is a very good place to go to do your mail.

Everyone has their own horror stories about standing in line at the local post office during the…read moreholiday season. Lines that go on forever, and are so slow that a bottle Heinz ketchup flows twice as fast. Thankfully, a friend of mine told me about this place on M-17, just west of Golfside Road. I needed to mail a package to my friend in Tokyo, so I went to the local post office on my day off, and there had to be nearly 50 people waiting in line. Then I remembered Goin' Postal was right near a specialized grocery store that I really like on M-17. So I left the line behind and drove out west of town. Was I ever lucky, I was the only person in line, and after I filled out my customs forms, purchased some stamps I was right out the door in less than 10 minutes. The staff at this place is very friendly and gave me several shipping options to choose from. I can just imagine as I drove home, most of the people in that line at the local post office were still waiting in line to be served. That said, I was amazed that my package arrived within a week. I highly recommend this place, as they are faster than the local post office, and they don't have the attitude that some of the postal workers have.

I understand that shipping doesn't always go as planned. And when it doesn't it sucks. I lucked…read moreout and thank Sam for the amazing job. I had a huge shipment of a bunch of stuff from my parents house in Ann Arbor that I was shipping to California. Everything from antique heavy AF mirrors and artwork that had been passed down in my family to a basket of notes from me in 7th grade. It was a hot summer day and all I wanted to do was to unload this stuff and get to the lake house! I created a section of my stuff to ship in the back of his store and just left it and he was going to provide a quote. NOTHING was packed. My last words to him were, just pack everything so it doesn't break and ship it slowly which I thought it would be less expensive. He provided my a quote within hours, and while I gulped at the price, I knew it was fair. He also said it would be cheaper to send on a palette and deliver to a work address. So we did that as well. Four months later, I am finally getting around to unwrapping the shipment and I am so impressed --it must have taken him HOURS to pack. It was pro job.

Amazon shipped the wrong package. I brought it here because I saw the UPS logo. He charged me 5$ to…read morere tape the box. This was my first and last visit.

I frequent this UPS store several times a week. I am impressed with how helpful the staff are…read moreregarding Amazon or other returns and with sending packages. The owner Charley has trained them well. The workers also explain options clearly. This is my Go To UPS!! Thank You!!

I went to return a dollhouse in a medium sized box to Amazon and the barcode would not scan at the…read moremachine, so I went to an employee at a checkout. She was extremely rude and told me quickly and angrily that I had to supply my own box and print the email and that she would charge me. I politely said there must be some kind of mistake. I've never had to do that before. She said, "I refuse this package!" (it was like the soup Nazi "no soup for you!" on Seinfeld. If anybody is familiar,) I asked her what her name was. She said Emily. I asked her why she was so angry just because I did not understand that I had to buy a box and pay to print a code when I've never had to do that before for Amazon She nastily and angerly said I could either buy the box and pay for the printed barcode to be printed or I could leave and I said, "OK OK, I'll pay for the box and the print! I just don't understand why you have to be so mean about it." And then she said that I had argued with her and that she refused to serve me and angrily walked off to the the back. I was not angry or upset at all. I just felt bewildered and confused at the attitude. I was just asking why I had to pay for a box because I've never had to do that before. Her attitude was really bad. I also had a young child with me and it was a very bad example that she set. It was like getting smacked in the face when you're just standing there and it completely bewildered me. So after she left and went in the back and and left me at the register, another person named Julia came over to help me. Her name tag said she was the trainer. She didn't acknowledge what happened and like I had just come up in line. I asked her if she had a problem or thought it was at all inappropriate the way that Emily had acted and stormed out like a toddler, throwing a tantrum. She said not at all because I had not understood what she was saying so it was my fault. They said that I could not know any contact information of the owner to complainand the only way that I could file a complaint would be to call the store that I was actually in. She also said she'd be happy to take my name and phone number and give it to the owner and I politely said no way. So there is no way to complain about this. The customer service is terrible. I will never return to this location. I suggest nobody goes to this location if at all possible.

I love this place! These ladies are the friendliest and most helpful at getting your package to…read morewhatever destination. We've had 3 exchange students and send them packages. This is also a great place for amazon returns. Such a great business! At Christmas they accept letters to Santa.

From the owner: We've proudly served the Defiance County and surrounding areas for all their shipping needs!read more

The store is kept up very well. It is neat and clean inside. They care about their work and their…read morecustomers and it shows. The shop is spacious and well appointed. It is easy to find whatever supplies are needed for shipping. They have very good and easy to use receiving services. The staff is very attentive and the costs are reasonable.

I've dealt with one clerk, and the owner, two extremely nice people. They can have my business any…read moretime. I definitely recommend.

We had been searching for a local company for quite some time to revamp our marketing materials as…read morea small real estate company. I am so appreciative of Suzette. She is wonderful to work with and very attentive. Highly recommend Muir's services.

Excellent locally-owned and operated printing service. From small jobs to large ones (they count…read moreLourdes as one of their clients) this company can do it all. Recent investments in equipment (digital printing and an addressing machine) means they are one of the most diverse printing houses in the area. Definitely worth considering for your next job.