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    Ask the Community - Pak Mail

    Lock It Up West

    Lock It Up West

    (2 reviews)

    I have had 2 storage units at this place since 2018, and overall was fairly happy until lately…read more Lately, if I'm going to be late, I keep in touch...yet not only do I get charged late fees (totally understandable) BUT today also received a "certified letter fee" of almost $10 AFTER I'd called, made a "good faith payment" and a promise to pay all that I was in arrears by a specified date. They did NOT have to ding me that additional $10, which doesn't sound like a lot, but when they charge not one...but TWO late fees + their monthly payments are pretty steep for where they're located...it's not only gouging their customers but lacking any real regard for them. For MONTHS last year my garage door was broken - I couldn't have gotten access if I'd needed to - I received no rebates or discounts for those many months, yet if I'm late, I'm charged out the wazoo. I've been a solid paying customer for years, but I'm very disappointed with this place right now.

    DO NOT RENT FROM HERE! Poor customer service full of excuses. They do not believe the customer is…read morealways right and three separate times I have had a run in with management in a year and all three times they claimed it was never their fault. They do not hold up their end of the contract. If you are late they charge a late fee, ok completely understandable. But they do not feel required to immediately unlock the unit when you have paid. They will wait days, giving the excuse they have 700 units and can't keep up with them all thus NOT withholding their end of the contract. Twice I have went to my paid unit and was not able to access it on a weekend when no one was in the office to help me. This year they had a huge theft of dozens of units, of course stating not their fault. This is in a unsavory part of town and the customer service is very poor and your belongings are NOT safe there.

    Pak Mail - shipping_centers - Updated May 2026

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