Awful customer service from the employee today. I should not be laughed at because I didn't know the Happy Returns should be scanned at the counter. read more

Great place to drop off packages. Not great for other business services. I used their fax services once and twice had paper cutting. All three times required multiple visits and phone calls to get these small tasks done. The last incident was today. It took me three visits over a two-day period and four phone calls (none of which were answered) to get two cuts on a stack of 55 sheets of vellum. Apparently no one but the manager knows how to use the machine, so if he gets called away it won't get done until you check in on the status (which you can't do by phone because staff won't answer most of the time.) No one on the staff notified me of the delay (they had my cell phone and I told them they could text or call); the woman I talked to the second visit didn't even know about the task. It was just sitting there on the back counter for five hours. I wouldn't complain on a public forum like this except that I had a brief conversation with the manager, Mason on the third visit. It was clear that he didn't care about my multiple experiences so I don't think things will change anytime soon. He suggested that "I call ahead of time" which again, won't work if no one answers the phone. Bottom line: the staff is nice and try to be helpful but they are not trained to provide anything more than basic package care. So I'll still drop off my packages here but will go elsewhere if I need anything else. Which is a shame because I live close by. read more

I like coming to this location, mainly because it's never that busy. I'm usually able to go right in and come right out. The service has always been great! read more

The UPS Store - The UPS store - Shipping Centers Near Me - Tempe, Arizona

The man at the front desk was LIVE streaming while on shift??? 2pm on a Saturday.. I walked in, obviously confused on how the process of a return works and this man looked irritated that I even existed in that store, he didn't have a name tag but I called the store and they said his name was "Kevin" he had on a backwards black hat, maybe 5'10 on a good day and wore a cheap gold necklace. The first thing he did was complain to the 3 people watching him on that stream about how he can't have a bite of his sandwich because people keep entering the store.. if you're not allowed to eat in front of customers I'm confident that you shouldn't be LIVE streaming in front of them either... I stood there obviously lost and when he decided to acknowledge my existence he talked to me as if I were a child, slowing his words and being condescending. I ended up asking a different customer for help that Kevin had mocked earlier because he didn't know if they had boxes big enough to hold his return. How rude Kevin... However, there was another person on shift that was a hard working man and was very attentive to me and the customers that Kevin was ranting about to our faces, thank you to the other employee on the clock, I appreciate you read more

Every time I come into this location, there is a black gentleman standing at the front that always has a smile on his face! I don't know his name but he always wears the ups hat to the back and tall. He knew exactly what do with my ups package when I came in with zero clue! The atmosphere at this location never fails to amaze me. Shout out the the guy up front that helped me. If I could give this store a 10 star rating I would! ill be back! This is definitely my new go to location. :) read more

Really like this store. Not my normal UPS but the ladies here were friendly and helped me very heavy boxes. I had 6 boxes that were over 40lbs each. The attendants not only brought me out a commercial dolly but loaded the dolly for me. Only feedback I have is that I purchased my postage on-line. For some reason one of my boxes was weighted at 22lbs and not 15lbs. I am sure I paid extra for the weight. I let the ladies know but they didnt attempt to rectify with a price adjustment. Oh well, I was just ready to get those boxes out of my truck. read more

The UPS Store - Nice store - Shipping Centers Near Me - Tempe, Arizona

I came in this morning to send off a package to Amazon, and I had the return label on my phone. My printer wasn't playing nice this morning, and I was surprised to find out they would charge me three dollars to print the thing, And they charge only $.25 to print a black-and-white piece of paper which is what it was. Parking was super easy, hours are great, and this fellow is very friendly. read more

Less than 1 star. The two employees today were extremely rude and condescending. I've never received just rotten customer service from UPS. I hope this is not becoming the norm. I refuse to utilize UPS for any of my shipping needs. read more

I came into this store for the first time. I had a package to ship. However, I had the shipping label on my flash drive. I asked them if they could print it, they said it costs 19 cents a page. OK fine. They're making money off the shipping but want more. OK, so I print two pages at 19 cents each. Then I'm told there is a $3 printing fee on top of that. They didn't tell me that until the printing was done. So this is an example of "gotcha" capitalism. Had I known it was so expensive I would have printed it elsewhere. Over $3 for 2 pages. Ridiculous. Never printing anything here again. And I do a lot of printing. read more

I've been a box-holder at this location for years. They handle all my printing, shipping, copying, and anything I need. The staff is friendly and helpful. It's a busy store but I see the team hustling. read more

I went in at 2pm to return something from amazon and I was clueless! Dude totally helped me and was super awesome I am so grateful he did that, so thank you sir!!!! And he didn't make me feel dumb! He made me super Happy! read more

$3 to print a single piece of paper is absurd. Sign says $.25. Go to fedex instead, you'll thank me later

Started printing an extra during a bit of confusion. Gentleman upfront adjusted the price for me so I didn't pay for more than what I got.

Ginger and Staff are incredible! Always a smile! They handle all my incoming packages and email me when each arrives. THIS UPS Store is wonderful to deal with!! read more

I brought a package to ship and asked it to be insured. To get the full coverage, you have to let them pack it. The girl looked stressed and sad and I wish I would have taken my valuables out of her hands and run out of the store. Instead, I trusted UPS and sure enough, a beloved item was smashed upon arrival. Fortunately, they have been very helpful to process the claim. read more

Dropped into UPS store to return Amazon items. I had accidentally picked wrong label to return and they helped me choose correct label and get it shipped!! Would recommend this place!! Great customer service!! read more

Had a box here for 10 years. It's been perfect for 10 years. Great service And they do whatever is possible to help their customers

I had a negative experience with this particular location however I complain to the manager by email and was offered a refund with understanding about my frustrations. Although the refund was only for $3.50 it's still meant the world to me that I was heard as customer. read more

I love having my "neighborhood" UPS store. They have the addresses that I send to normally stored in my account in their computer and they print up the labels and put them on the packages - one less thing I have to worry about. It is a "one stop shop" you can ship, mail, buy shipping items you need, get keys made, notary, buy that card you need to put in the package. Love, Love, Love having them here. Nancy P read more

The owner wanted me to pay $5 to print off a ups shipping label! Which I think is ridiculous but if it's the policy then I get that. It was her oh well too bad attitude that was very rude. She literally shrugged her shoulder at me. So I went to FedEx and got it printed for 15 cents! When I returned a few minutes later her and her associate just stared at me the whole time. No greeting no apology no customer service at all!! I complained about the service to the associate and was completely shocked when she told me the other associate was the owner!! Then she proceeds to answer the phone while I'm talking to her! No excuse me or anything. Absolutely no regard for the customer! Please go to a different location this place is horrible! Owner sent me a rude message after reading my honest review. read more

The UPS Store - I received this rude message from the owner after posting my honest review. - Shipping Centers Near Me - Tempe, Arizona

Id like to warn anyone that's trying to send anything of importance or time sensitive. I had something wrong happen on both occasions. It was my fault by returning to this business the 2nd time ,but I'd like to give businesses as well ad people a 2nd chance. Maybe the manager-owner was having a rough day and it reflected in her service, or in a lack of service??My fingerprints came back the first time because they were not done properly n on the 2nd time they never even made it. How could this happen w certified mail??Negligence or incompetence!! With so many other services, go to where you are valued as a person as well as a customer as soon as you walk through those doors. read more

It's probably weird that I'm a regular at a UPS store, but I go here almost daily to make copies for class. Anyways, the staff is always very kind and very helpful; I also can't complain that BW copies are .7and COLOR is only .70! read more

Don't leave your UPS package here, especially if the Manager, Virginia, is there. I left an overnight package with her. 4 days later it got to the destination. I was supposed to get a refund. Nope, didn't happen. I took another overnight package to another store. Wow it got there. Not only does this manager in Tempe not care about the quality and care of her service, she never called me back as she promised she would. Totally unprofessional. If I could give it a negative 5 stars I would. Now leaving a positive note on the store that did their jobs correctly. read more

I go to this location all the time. Very fast and very friendly staff. Plenty of parking in shipping prices seem pretty reasonable. It's always more expensive than I think it's going to be the last time I went to the United States Post Office I don't wait in line for 30 minutes. Longest line I've ever had at this UPS store was 45 seconds read more

The staff was extremely helpful and understanding! It was quicker than I thought it would be and I will definitely return when needed.

Visited this store for notary and document services. Excellent service. Ginger was terrific. Recommend.

Asked to have a package shipped and held at a UPS store near the receiving location as the recipient wouldn't be available by the time it arrived. I received no word on shipping, called a week and a half later, and they told me they were still holding it here. Told I could receive a 20% discounted rate on upgraded 2 day shipping that would still cost over $100 more. Never offered any form of recompense beyond the option of paying more for poor service. read more

Wow, Mackenzie, the front desk clerk welcomed me and my toddler with the worst service I have ever received in Arizona. She was unprofessional, rude, and leaning over the counter near fax machine looking at her cell (with her rear sticking out toward customers). Who knows, maybe she just ran a 10k before work and was too tired to do her job. Moved here recently and have had great service from other UPS stores...friendly, efficient and helpful even when busy. Today, I ran an errand in a different area so I tried this one for two quick, basic tasks: drop a pre-labeled box off and send a local fax. My 3yr old and I appreciated the store's cute Halloween decor (somebody cares here) so that is why I left two stars. Mackenzie gave an attitude when I asked for a fax cover sheet (wouldn't it be more efficient to leave these out to save time for your customers), taking sweet time to help us with no communication about box I was dropping off and the fax took well over 10 minutes (no explanation) even though I was the only customer in there. I rarely take time to report nonsense like this, but UPS has been good to me and service was so poor that management and customers should be aware of how she is behaving. This negative experience made me miss UPS on Artesia in Redondo Beach...took for granted how friendly, helpful, hard working the staff was in a much busier environment. Better go leave them a good review and let this negativity bounce off me. read more

I just went to this store a couple days ago....so I walk in and I greet this tall blonde woman who works there with a simple "hello" - no reply. Okay, fine. I let her know that I needed a small bubble envelope and she simply points to where it is in the store without saying a word. Okay fine. I am thinking at this point "is this woman a mute?" I really don't know what to make out of this horrible way to treat a paying customer especially since she has NO REASON to cop such a bad attitude with me - it is truly unreal. So when I finish everything up and get ready to check out and place a label, again not another word, not even a smile. After I paid I am the one that said "thank you" and what did this inept excuse of a customer service individual do? SHE TURNED HER BACK AND WALKED AWAY! No thank you back, no have a good day, nothing. Since when is it okay to treat people like that? Is she supposed to be serving me or the other way around? Will never go there again even though it is literally 400 feet away from my home. read more

Will never come back here again. Came in to ship an item which I had a pre-paid UPS label. I asked the girl at the front desk if they had any UPS Boxes (after showing her my pre-paid label). She said yes and then proceeded to measure my item and came back with a box. It was not a "UPS" box and she then told me it would cost $7.35 to buy the box. When I asked her why she wasn't giving me a free UPS box, she gave me a song and dance about how they couldn't use a UPS box for UPS ground. Highly unlikely. Then when I decided not to argue and pay it, I looked at the receipt and there were two charges on there-one for the box ($4.49+tax) and one for "tape" at $2.50 plus tax. SHE CHARGED ME $2.50 FOR A COUPLE OF PIECES OF TAPE??!! When I told her that she should have told me that before, she said that she was required to charge me for tape even if I had my own. Seriously??!! I will NEVER come here again and I suggest no one else do either. Sorry but nickel and dime-ing people for tape? And not being honest about a box? She knew what I was asking and she used it as an opportunity to charge me. read more