Hit or miss. Sometimes it takes forever because there's only one clueless person working, and other times it moves quickly. Customer service also depends on who you get. The older woman there is always cranky, unfriendly, and seems as if she hates her job, She only bothers to help if the line is really long, and then she seems resentful. But I've found the younger workers are friendly and competent. I only go to this location if I'm already in the area though. If not, I drive to the Marlborough location so I don't have to chance getting slow and cranky workers. read more

in two words "Inadequate Staffing" Prepare to wait !!!! Other reviews reflect the same read more

I try to avoid this store because of the poor customer service. I had to send a small appliance for repair. The manufacturer had a contract with UPS to package the item and to ship it to them, so I had no choice. The item arrived with so much damage that it couldn't be repaired. Happily, the manufacturer has agreed to replace the item at no cost to me. But had they not, I would be out $$ (the appliance had cost about $1,000). I would certainly not have them pack anything for shipment again. read more

Went to the store at noon on saturday one person line to the door. Left and did grocery shopping went back still a long line. Have been before sign on door family emergency closed for the afternoon. Yesterday sign open at 9am daily short staffed. Not sure this is a great way to run a business these days. read more

The store is in a convenient location for me to do Amazon returns but I always leave in a bad mood. Staff is generally unhelpful and at times blatantly rude. Last time I had returns, I was told that I was in the wrong place despite choosing UPS store in the Amazon app. Today, I walked in and the woman working the desk was on the phone and did not acknowledge me or reply to me when I said "hello, how are you?". Not a good way to run a business! read more

I went there on a weekday at noon to pick up a package. I had to wait over 10 minutes, because there was only 1 person working there. It seems like every time I go there, I have to wait, even if it's not busy. I have never seen more than 2 people working in that store. I didn't have a choice, but when I do, I never go there. read more

I took a photograph for my passport services and surprisingly they didn't share the digital copy over the email , also, they provided only USB option and for that they are charging 6$. I am not sure if that is the process across all the stores. read more

Notary services at this store cost $20 per page. I ended up paying $40 for a two-page single document. I discovered that there are other ways to obtain notary services at a lower cost. read more

Across several visits, service is indifferent at best. On the latest trip, I dropped off some Amazon return items. They scanned the QR codes but never sent them into Amazon, so no refund for me. read more

This store location is very convenient for me; however, after several bad experiences I find it less frustrating going elsewhere despite the longer drive. Avoid this store - there are better options. read more

Rude!! do NOT go here travel a little further for a better location. Today I witnessed a woman ask for a paper towel to wipe a spill and she was rudely told no. This woman apologized several times for spilling a drink and the woman behind the counter said, no I can't give you anything to wipe it up. I jumped in and said, she's trying to help clean it so no other customers get their packages wet, my heart went out to this customer for the way she was treated. I will NOT go back and NOR will I send any of my business packages though this location, despicable. A little kindness shouldn't be so hard. read more

Visited this store in the morning on 4/2/24, male employee behind counter was extremely rude and dismissive of me from the moment I arrived. The (manager?) Nita couldn't be bothered to help the rude guy when he started having trouble with my order, as she was too busy on a personal phone call. I had to stand there and wait for the rude guy as he didn't explain to me what was going on, and kept running away to catch paper from falling on the floor out of the printer. After making me wait an unreasonable amount of time, they said their system was down and that they couldn't accept my package. Such an awful experience and complete waste of time, I'll drive further to go to a UPS Store with nicer employees from now on. read more

The UPS Store in Westborough was well run by the prior owners. The new owners are so rude and unfriendly. Poor at best customer service and English language skills, clueless inept, human droid types are the root cause. Always a bad feeling going there. United Parcel Service needs to improve every aspect of the Westborough location. read more

I haven't had to come here in awhile but the new staff is disappointing. One lady is just rude and unpleasant. This place is also always busy lately.... read more

Never go here--I've tried twice. The first time they told me a package was odd sized, the post office would never take it but they could ship for $75. I went to post office and they took it, no problem...with the pre-paid postage. Tried again today. Guy wouldn't put a strip of tape on my package (which was lying put on counter right next to him)...but said I could buy tape. Total rip-off....I've been to many UPS stores and this one THE WORST! So I just went down the road to another UPS location and told them I needed to buy tape to secure package...he said "no you don't I can tape it for you". So....just go to the one down the street. I know I will. read more

I came in today to overnight a letter to my financial advisor. I had the UPS shipping number of my financial planner and wanted to use it to overnight my letter. I was told I could not use it because sometimes this UPS store does not get reimbursed. I complained and told them I am a long term customer and am disapoointed I had to pay $52.00 to overnight the letter. I was told it was there policy and nothing could be done. I have been on line reading UPS policies and it clearly states the billing account of a place can be used to send an item. I am so upset at the lack of courtesy and respect that I will never give them my business in the future. I was communicating with the owner's wife. If I could give 0 stars, I would. UPS on 290 Turnpike Rd in Westboro should be appalled at their costumer service. read more

I go to this store often and will continue to do so. The employees work hard in some tough circumstances many times. And it doesn't hurt to treat employees with respect............. read more

This is a terrible business. The female owner who works the front is openly rude and dismissive of customers while being incompetent. I would strongly recommend going elsewhere for their services read more

Horrible staff there. Was in this am and counter staff was extremely RUDE and just pointed to the note on the window about notary not being available. Kept barking out read, read, read. Will never go back to this UPS. GUY WAS A JERK!!! read more

I mean, it's a UPS Store. But I don't want to go to this one again. The line was literally almost out the door, with one poor guy doing his best, while 3 other employees were "in back" 20 feet away, chatting, no masks, not distanced, and none came up to help on a second register. More bothered by them spreading whatever they may have than the wait in line. Maybe it's just as well they didn't get any closer? read more

This is the worst run UPS store I've ever come across. The owners makes it very clear that the customers are a burden on their time. In numerous visits, I have never come to this store and found less than a 20 minute wait, even when there is only 1 person in line. They are incredibly slow at their work. read more

Horrible customer service . Horrible owners that act like there perfect and have no respect for customers or there employees. Always an excuse for everything . Worst place to go at least this store . Makes ups look like crap. read more

They are by far the worst when it comes to customer service. He told me my box isn't properly packaged. I said it came to me that way but if he insisted, it needs a piece of tape across the center to firm it up but he wasn't willing to do that. Tape! This is now several instances where they have been difficult. The Framingham location is so more professional and helpful. Staples UPS drop off is so much more professional and helpful. I need to remind myself to avoid the Westborough location. So frustrating. read more

Went with a reference code and the guy there does not even want to see it. He just wants to scan something, like my toddler. Poor training by UPS. read more

Great place to get some prints done. Manager and staff are very friendly and helpful. Got big projects done in short period of time.

They advertise notary services but I went there on Saturday and the guy said that he "forgot his notary stuff". Very disappointing since I was planning on taking care of some business on the weekend and was relying on them. I guess you should call them before going there for notary services to make sure the guy "brings his notary stuff". read more

Professional staff. Always happy to help. Clean, quiet place. They go above and beyond to help you out. Come here often and never had any problems. read more

I go to this UPS location almost twice a week the staff is very courteous and prices are very reasonable I am very impress that they greet there customers properly. They have the best printing & computer services in Westborough and Shrewsbur, Please keep it up Thank you. read more

I have been using this UPS Store as my shipping drop-off site and for my two businesses' printing jobs since I moved to the area, and I couldn't be happier. The staff is incredibly friendly and helpful, and Joe's design and printing skills are all that I could ask for. As a calligrapher, I have very specific printing needs, and he is always on the same page - literally! Together, we have created many beautiful menus, programs, and invitations that have made my clients very happy. The prices can't be beat, either. Anyone giving this store a bad review clearly has the wrong place in mind. Jan Garver Janscript Elegant Calligraphy & Event Planning; Tuxedo Designs read more

OMG brought a package to ship ASKED a simple question owners son is the nasties person I have met I will never step foot into this store again. Brought it to the UPS center a lot cheaper. Owner poster a reply to my review claiming pricing is the same as Ups and owners son does not work in store. If that was true than some employee is passing him self off as the owners son. bad place stay away. read more