Hit or miss. Sometimes it takes forever because there's only one clueless person working, and other…read moretimes it moves quickly. Customer service also depends on who you get. The older woman there is always cranky, unfriendly, and seems as if she hates her job, She only bothers to help if the line is really long, and then she seems resentful. But I've found the younger workers are friendly and competent. I only go to this location if I'm already in the area though. If not, I drive to the Marlborough location so I don't have to chance getting slow and cranky workers.

in two words "Inadequate Staffing"…read more Prepare to wait !!!! Other reviews reflect the same

I have used their services back in 2013 for picking up and shredding documents. I had decided to…read moredrive up recently (within about 7days of the new year) and save some time and money. Here's the thing about old documents,like maybe some of you out there, I still had a lot left going back some 16 to 17 years. Now like a lot of people out there I have a shredder. Let's be honest though,how many of us (10 pages at a time) will actually shred such a big amount in a relatively short time? Raise your hand. (Pause). Yeah me neither. This is where neighborhood parcel comes into the picture. They are quick and efficient. If you take the drive up there my advice is to look for parking space 999( no not even making this up) as that is right in front of the building. They remembered me from a few years ago (hey I had a ton of old papers then). They are friendly as well and weigh each loose bag by the pound. Ironically I filled out and had them mail out the notarized certificate of document destruction. They will also email it to you only if you prefer. I can't tell you how much time they saved me (as I am getting to that stage in life of weighing time vs. money vs. the fact I won't do it all myself in this case). The relief of knowing that these old documents I was never going to look at again were all gone is priceless. If you've got a whole lot of documents you have been "meaning to get to" bring them here.

Beware of this place !!! The reviews are correct. Rude…read morecustomer service is an understatement My FedEx plastic sleeve ripped and I asked if I could have one ? SORRY was the response. The drawer is closed and I have to charge you for it. They are FREE Go elsewhere folks!!!

Amazing Service. Polite, positive as I was worrying eased my mind. Fast service. Recommend highlyread more

I needed furniture delivered to my apartment from West Elm on short notice, and this team really…read morestepped up. Everyone was super communicative and helpful. Even though the movers were doing jobs across the Greater Boston area all day, they were still efficient and considerate and, more importantly, got my stuff from there to here in the same condition I bought it. I can't recommend them enough, and I'll also note that their rate is definitely reasonable. Their white glove service was top notch and I didn't have to break the bank. I'll keep them on my short list, for sure.

I have shipped a few things here and I have nothing but good things to say about it…read more First, they have all the quotes and info right in their system so they were able to answer all the rate/timing questions I had. Also, whenever I need the packing materials they have them right there in the store and they don't mind helping me secure whatever I'm shipping. They are much easier and more helpful than the post office and I really like going to a local/family business over one of the bigger chains.

We ship quite a bit of or product out. These guys are our go to Fedex drop off location. They get a…read moresmall amount for every fedex package they take in. I'm a firm believer in supporting local businesses. I've never once had an issue shipping anything with them. My only reason for 4 stars is due to their highly, overinflated cost on USPS shipping. A book of stamps that should be 9.80 was 13.00.

I used this courier service last night for a last minute project in Boston, I found the service to…read morebe great and the price very competitive. Highly recommended

I have used Neighborhood Parcel for the past 5 years and they have been great. Living in the UAE…read moreshipping charges could get quite costly but they always worked with me to get the best price ahead of time so there were no surprises. They were always quick to respond and did so with a good attitude. Should I need mailbox services again they will be on the top of my list!

I had this company deliver a couch to my House. About a week…read morelater they started relentlessly calling texting my husband claiming that they spoke with me and that I told them they left some bag at my house. I never called nor spoke with anybody from this company. They must have their customers confused. When I text them to explain this, their response was "dumb bitch" I was completely appalled. So unless you enjoy being harassed and verbally abused DO NOT use his company!

I hired them to move ONE piece of furniture and reassemble at my home. Upon inspection post…read morecompletion I found multiple scratches on the brushed nickel surface which cannot be repaired. I complained and was told someone would come out to see the damage but never received another call. I messaged weekly for 2 months but never received a response.

Worcester Express has been the courier for my company's drop off and pickup mail services for the…read morelast few years. It has been a pleasure working with Matt and team who strive on reliability and efficiency, even when the drop off or pickup location for my business changes. The value for Worcester Express' services is strong. Matt and team are very personable and it's been a great relationship in the past that I look forward to moving forward. I would highly recommend Worcester Express.

Worcester Express Courier service really stepped up to the plate and delivered! Traveling in from…read morethe west coast and Needed legal documents picked up within the hour...rush hour on a Friday, of course. Matt immediately set the pick up in motion and Got the job done efficiently and professionally. Worcester Express doesn't take credit cards and the package was being delivered before our flight arrived. Matt suggested payment arrangements with us so that the job could be completed and our business transactions were not interrupted at all. Great service and communication!