Moved to Upton a year ago and have never received friendly service by one of the clerks at Upton…read morePO. Today was the last chance - I entered the office at 4:55 and I know they were closing soon but the door was open and I apologized for my late entry. The clerk refused to process my envelopes as she had to lock up. Worst service ever. The Northbridge clerk actually enjoys her work and offers a warm welcome. It's a pleasure to go there. I will only be going to Northbridge from now on.

Great customer service. I got a very prompt response to a question about my delivery. They even…read morefollowed up the next day to give me an update.

I frequent this location often, recently as two days before Christmas. My daughter wanted to mail…read morea letter to Santa in the NorthPole. I advised the teller of my daughter's letter, asked her once she places the letter in the slot, could she hand it back to me so I can keep as a memorabilia. She didn't hesitate and answered yes of course. Once the letter was "mailed off" she discreetly handed it back to me.

Great but small location. Never overly busy and always helpful attendants. Hours have been cut as a…read moreresult of current climate

Weird to review a post office but I had to go here four times one week and do some complicated…read moremailing regime (I know very odd) and they were very nice and accommodating and helpful. Not a typical post office experience

Just had a very positive, pleasant conversation with the postmaster about fixing a lock to my…read moremailbox that is part of a set of mailboxes at the end of my street. He will speak to the carrier in the morning and hopefully fix the problem. Happy that he was so helpful and will have this matter taken care of immediately.

I understand why some people think the staff are rude. They are direct, but I would not call them…read morerude. I stood in line for some time during the holidays to mail my packages and found that the staff were efficient and helpful in getting packages/mail processed. Unfortunately, not unlike other businesses, there is some assumption that you know your way around the post office processes. I found that if you ask the questions they respond. Could they be more friendly, yes! But I did not find them rude or unhelpful.

I have been coming to this location for almost two years and I just love it. The staff is very…read morefriendly and they help you with whatever you need. At times they can be understaffed for the amount of people that come into this branch but they treat each and everyone with respect. Just be patient when you visit this location (:

Small location diagonally across from the police station. Great service and efficientread more

I had such a pleasant experience at this post office. Much like the DMV people that work at a post…read moreoffice are typically eager to get you in and out and easily frustrated. I went in to get my boyfriends passport and that is a tedious task as is but they made it so much easier and took their time with us even though some things we had were wrong they quickly fixed our issues with diligence and eagerness to help. both employees were great and patient I never write reviews but I felt the need to compliment this service. Me and my boyfriend were both amazed by their patience!

My mail keeps going missing, especially cards. Whether I am sending cards or receiving cards, they…read moreall disappear. I have sent graduation, birthday, and holiday cards and they never show up. I had to stop sending gifts cards and started sending checks instead, but they don't make it to their final destination. Most recently, I missed my cousin's baby shower when the invitation wasn't delivered to me and she passed away right after giving birth. I'm heartbroken. Very sketchy pattern of behavior from the Millbury USPS!

With the holiday season adding stress and general grumpiness upon everyone, it's good to know that…read moreI can come to this post office and find people smiling while working. The staff here are really nice and work fast. They have been very friendly to me and have a kind atmosphere about them.