The service is inconsistent, it does not get pick up everyday. This is becoming more normal. If…read morethis is the new way of doing business I wish everyone new what the new rules were, so that my bills got picked up everyday and made it to there destination on time. I should not get penalties for the USPS service.

Super friendly, couple dozen parking spots (ok its harder on the weekends) 730am-6pm hrs during the…read moreweek! And open until 130pm in Saturday! Always super friendly and helpful employees. I've forgotten packing tape in the past and been obliged, and helped to get the cheaper shipping options etc. Being downtown I had been super nervous to try this one out but parking and service make it worth it. Pro tip: while passports can be gotten here during the week and weekend - everyone seems to come on the weekend so be prepared for long lines (which impedes parking for the post office too.)

Much nicer then their former location, around the corner on June St. The have a little retail store…read moreinside to the right as you walk to the rear of the building to the counter. Parking is easy and I was able to take care of my business quickly and painlessly.

Was in on Saturday afternoon. Forgot my debit card but had it registered on my phone. The guy…read morebehind the counter told me there was no way possible to manually enter my card- which is a complete lie. Also told me i only needed two stamps for my letter i was sending... went to another post office and it needed 7! This guy was rude and lacked customer service skills.

I frequent this location often, recently as two days before Christmas. My daughter wanted to mail…read morea letter to Santa in the NorthPole. I advised the teller of my daughter's letter, asked her once she places the letter in the slot, could she hand it back to me so I can keep as a memorabilia. She didn't hesitate and answered yes of course. Once the letter was "mailed off" she discreetly handed it back to me.

Great but small location. Never overly busy and always helpful attendants. Hours have been cut as a…read moreresult of current climate

I will always hate going to the post office. They are all miserable and only like to make things…read moreharder on their customers. Thats why I switched to going to Staples for all my shipping needs. Now that USPS complained about partnering with Staples, I am moving my shipping to UPS or FedEx. Anything other than USPS. The only thing I like about USPS are the mailmen. They are the friendliest of people Since Staples doesn't take packages anymore, I now leave my packages with my mailman.

This post office provided probably the best experience I've had with USPS. The woman who helped me…read morewas unbelievably kind and personable and made sure everything I needed was taken care of right away. The line moved efficiently and everyone was able to comply by current social distancing because of how clearly marked the post office was. Absolutely recommend this location and thank you for helping me get my TREX stamps

Associates are fine, better than most…read more But would it kill the town of Shrewsbury or the staff in charge of location to provide amenities like a drop box or a parking lot? When I spend money on postage I'd like to have a place to park my car where I don't worry about getting towed or scraped, and when I come with postage on my boxes ready to drop them off like so many other post offices, I'd like to be able to do so instead of being turned away when I don't really need anything that I can't do myself. This is a cute little branch, but it's sorely antiquated.

I called the Shrewsberry post office today to report our on-hold mail with a delivery date of…read moreMonday wasn't delivered until today, Wednesday. In addition we received mail from four different addresses. The person I spoke with had a very nonchalant attitude. He told me just to put the mail belonging to the other people in the mailbox tomorrow. I told him the last time we had a problem the person I spoke with was very accommodating. The prior time they told me they had a carrier on a route that was too big for him and they would switch that carrier to another route. I told him I was concerned that if I was getting mail from four different people our mail was also being delivered to others. Only then did he say he would put a note in for the carrier to let him know he had made mistakes. No regret, no politeness and no apology. Sheesh.

Good USPS location. Was able to ship my packages without hassle. There was a small mix up with the…read morepackages but did not affect delivery.

I visited the post office on 24th of March 2026. The female employee working the front counter…read moreassisted me. During the interaction, she handled every item very roughly, tossing packages and appearing visibly frustrated. She was dismissive and did not communicate in a professional or helpful manner. She was the only one working, so this should be easy to identify. This experience was disappointing and raised concerns about how mail is being handled. I hope this can be addressed to ensure better service moving forward.

My mail keeps going missing, especially cards. Whether I am sending cards or receiving cards, they…read moreall disappear. I have sent graduation, birthday, and holiday cards and they never show up. I had to stop sending gifts cards and started sending checks instead, but they don't make it to their final destination. Most recently, I missed my cousin's baby shower when the invitation wasn't delivered to me and she passed away right after giving birth. I'm heartbroken. Very sketchy pattern of behavior from the Millbury USPS!

With the holiday season adding stress and general grumpiness upon everyone, it's good to know that…read moreI can come to this post office and find people smiling while working. The staff here are really nice and work fast. They have been very friendly to me and have a kind atmosphere about them.

I highly recommend this location. Matt & Josue have always been very helpful, they explain…read moreeverything, and have helped me tremendously with the 4 U-Haul boxes I picked up that were shipped from TX. Always smiling and friendly. They are very efficient and hardworking young men. Thank you for their great customer service.

When returning Items from Amazon as customer's packed, UPS associates or owners reject the packed…read morereturns in a box as not certified box and attempt to sell their own boxes making excuses as Amazon policy which is not true!! This store uses tactical extortions to scam customers by buying the store boxes. This is unacceptable service and damage UPS customers service image and business ethics.