The girl behind the counter told me she could help so I went over to her line. Her name started with a Z like zyrega or something like that. I said I had an Amazon return. She started eating a bread stick right when she started to help me. I couldn't understand what she was saying and after she finished she told me to email her the return label. I did and she scanned it. Printed out a sticker and handed it to me. I asked if that was it? she said yeah. Very unprofessional. If she doesn't want to do her job maybe she should work in the back where her attitude won't affect the business. read more

The young man that took care of me was quick and courteous, in and out in less than two minutes.

I'm so sorry to have to leave this place, you guys are super duper great! Employees are so friendly and warm, Will and Don.

Workers are not friendly. They make you feel like a burden when you go in. It's a small place and provide good service.

I hate to leave a negative review because of one employee, but now I have to pay additional money to have my package sent elsewhere. Every UPS Store that I've ever had packages shipped to charges a $5 fee for customers who don't have a mailbox. This has never been an issue at any other store. I received a notification that my package was delivered yesterday so I stopped in today and this portly, long-haired fellow with a poor attitude informed me that he intentionally shipped my package back to the sender because I don't have a UPS mailbox. Admittedly, I haven't had problems with any other employees at this location; only this one rude person in particular who always has an unfriendly attitude toward me. Needless to say, I won't be using this store going forward. read more

It has been two years and I feel it is time to remove the negative rating and provide the positive rating this small buisiness deserves. The team has proven to be knowledgeable and customer oriented. read more

My advice is wait for another employee to help you if you see Richard behind the counter.

I wish I could give less than 1 star. This place is such a fraud, and The owner or manager whatever he is, Don is an actual robber. I am a small business owner trying to support local and give me business to the community but this man is outright ornery. I send large batches of items with the same exact things in them frequently. The first time he charged me $1.90 per package to which the items were kicked back. Which was fine. I brought them back and explained I think we need more postage. He then yelled at me explaining that this wasn't his fault and he thought this might happen. I am 6 months pregnant, so to be yelled at in a public establishment like this is enough to send me into tears. I was shocked. We got that situation straightened out, he apologized for the way he spoke to me and ultimately I paid $3.30 per package. Fast forward to a week later and I decide to give him another chance, assuming he wants my business of course. He welcomes me by saying thanks for coming back and he appreciated me giving them another chance, and they'll get it right this time. Same package, same exact weight, same items. He tries to charge me $4.70 per package!!!!!! I was SHOCKED. He tells me that the last time he was "doing me a favor to get me out of the store." Again, SHOCKED. Who says that to a customer? He immediately corrected himself and said he didn't mean to say to "get me out of the store." I asked how he expects me to pay over a dollar more for the same exact packages? And politely asked what his markup was? To which he replied, "he has to make money too." Again, SHOCKED. I asked again how much the markup was and he refused to give me an answer. I highly recommend visiting the post office, where they charged me $3.30 per package just as I paid the first time. When I wasn't completely robbed and taken advantage of. The staff at the post office was also shocked by my experience- and was so polite and helpful In getting my packages out. It's unfortunate as I would love nothing more than to support small businesses in our local community, but this man doesn't deserve my business or any of yours. read more

Each time I have visited this UPS location, the staff has been very friendly and helpful. I'm usually in and out within a couple of minutes. The store is very tidy and clean! They have all of the shipping materials you need and offer items you may want to purchase to have on hand at home! read more

By far the friendliest customer service I've experienced at any UPS/USPS/Fed-Ex/etc.!

Love this UPS store, they are so helpful. They have helped me with printing shower invites to business mailings.

I was amazed. They were so fast with such a long line. I appreciate good customer service. This place was faster than any I have been in!

Excellent customer service. Quick turn around customer friendly place. Stop in for mailing or copy needs. They over so many different services. read more

Ordered special things for me- they were quick, efficient and great prices. Very helpful and friendly!

The UPS Store in Whitestown did an awesome job with my printing order today. I needed 1600 copies and Richard and Megan took care of it with great service and professionalism. Thank you! read more

This review is a little late but I thought I need to add it. First thing, one of the counter staff guys asked my daughter out when she went in there once to drop off a package. Does the UPS Store, Whitestown double as some kind of dating service? Needless to say she stopped going there and so did I. She shared this experience with me when I was venting to her about my own experience which was - I went in with a package to drop off for Amazon return and was made to wait for 20 minutes with zero acknowledgement from the counter guy- he kept talking to every other guy there except me and I finally hailed him and asked him if he actually noticed I was in the store and if I could just leave the package to which he responded that I could and made no apology. Hope the color of my skin did not motivate his behavior because I am not Caucasian. Or it could be that they dislike taking Amazon packages. read more

I have been working with Don and his staff since the store opened. The Boys & Girls Club of Boone County has experienced excellent customer service from all of the staff. Recently, I had a deadline and Richard worked on my board packet updates with in an hour. I was able complete my presentation thanks to the quick and friendly work from the staff. The prices are very fair as well. Thanks for all you do for the community. read more

I wasn't sure how best to make a return to a clothing store for a dress that didn't fit, so I just brought all the paperwork with me and handed it in a big pile to the wonderful staff at the Whitestown UPS store. I have never been in and out of a store so fast. I actually had to pry my husband out of the seat he was settling into at the store so we could continue on our morning rounds of errands. Thanks for the great service! read more

I have come to this store several times in the past couple of months as I am getting married and mailing things frequently, and EVERY time I go in they are polite and extremely helpful. I would highly recommend this location read more