I use FedEx several times a year to print flyers for a non profit or mail packages. This location…read moreis one I frequently visit because it is convenient. My visit yesterday was for printing. There were two clerks working and one went above and beyond to walk me through step-by-step use of the printer. I was able to complete my printing quickly and stress free, thanks to his assistance. The store is ultra clean and well organized, with work stations, printing stations and supplies. Prices are reasonable. I saw some cool poster options during my visit that got my creativity rocking. Honestly, I could hang there all day. In and out of the strip mall is tight and the pavement is in rough shape. There was plenty of parking in front of the store.

Terrible customer service. The staff is more focused on gossiping and playing around with each…read moreother than helping the customers. We had a sign that was printed out wrong, for them to fix it they told us they would have to charge us half the cost to reprint it, but first we need to convert the document to PDF and use Microsoft Publisher (they did not tell us this when the first print was made). They also told us, "FedEx customer service doesn't know shit, they're all dumb." We came back and their computer wasn't working so we kindly asked if they can use another one. They said, that all the other computers can't even send an email. So, we asked if the issue was with our USB or their computer, they got an attitude and said, "would you like us to throw away the computer." At this point had to let them know about their horrible customer service and our issue was not resolved.

The young man that took care of me was quick and courteous, in and out in less than two minutes.read more

The girl behind the counter told me she could help so I went over to her line. Her name started…read morewith a Z like zyrega or something like that. I said I had an Amazon return. She started eating a bread stick right when she started to help me. I couldn't understand what she was saying and after she finished she told me to email her the return label. I did and she scanned it. Printed out a sticker and handed it to me. I asked if that was it? she said yeah. Very unprofessional. If she doesn't want to do her job maybe she should work in the back where her attitude won't affect the business.

Call before you show up - the hours in the website aren't updated to the temporary hours this…read morelocation is running on and I don't want anyone else disappointed like I found myself. First time ordering business cards from FedEx Office; I like them but will stick with document prints and shipping needs. Went in the early afternoon on a Monday and found myself waiting for a little while until another employee was asked to come up - quick once I was at the counter.

So I go in tonight to do a return drop off and there's two employees who are literally not doing a…read morething. They are just talking to one another no line etc. I assume one is leadership as he has on no uniform. They wait until I come all the way in to get in computers etc and act as if they are doing somethg. They don't even speak. After standing there for 3-4 minutes I'm acknowledged. He then proceeds to tell me that there are drop off boxes and I could have completed the return myself. Smh!!! Robots will be doing everything pretty soon as humans do not want to work and lack customer service. He was not nasty in any way to me but it was just the entire experience. I hope they read this review and know it's me because I will go back as it is the closest location but I will give critique in person next time. I should write a letter to corporate about the white guy who was leadership because it starts from the top. ANNOYED

Since moving to Brownsburg 6 years ago this UPS Store location consistently provides exceptional…read morecustomer service. Seems to be appropriately staff to keep the line moving along. Hours work well for our needs. Every time we've needed a notary there's been one available to assist us. Convenient location to return Amazon items They are currently in temporary quarters in the parking lot while their location is remodeled and even with limited space they are still rocking it! Shout out to Peyton today for making my day!

The "management" first replied to this six months after they lost my overnight package…read more They follow up was where they proved how incompetent and untrained there were. Only passing the buck, never tried to help. Never even pretended to help. They delivered the wrong package 45 days after the date. 45 days for an overnight package that ended up not even being mine. They were rude to my 80 year old father and have still not refunded the $130.00 for the package lost that they admitted too and promised refund. They only reply now on here to "make themselves look like they care" They do not and never did. DO NOT SEND ANYTHING IMPORTANT THROUGH UPS. USE FEDEX OR USPS ONLY.

A very professional and knowledgeable staff There is never…read morea time that they can't take care of your business Fantastic store

Great effecient service. EVen when busy they staff up to meet demand. Highly reccomendread more

There's a new location for this store just a bit closer to downtown Carmel. The new location is…read moregreat! Nicer interior and everything feels freshly updated. I've always had good experiences with the staff at UPS Carmel. They tend to be both fast and friendly.

This location is local and not always busy but I've noticed if you come around 'rush hour', it's…read morebusy - assuming it's because people are getting off work and sending last minute shipments. When I walked inside, there were only 3 others being serviced. When it was my turn, Andrew was very helpful and quick with getting my items scanned and packed for travel!