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    The Village Centers

    1.0 (1 review)
    Closed • 9:00 am - 5:00 pm

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    2 years ago

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    Great American Mobility & Medical Equipment - Great American Mobility

    Great American Mobility & Medical Equipment

    (14 reviews)

    Great American Mobility & Medical Equipment has demonstrated extremely poor customer service…read morethroughout my mother's wheelchair order process. My mother was measured for her custom wheelchair in early November while she was a patient at Encompass Health Rehabilitation Hospital of Cypress. Understanding that custom wheelchairs require several months to be built and delivered, I began calling in early January to request a status update. Despite leaving multiple voicemails--six in total--for the assigned representative, Savanna, none of my calls were returned. After repeated follow-ups, I was informed that my mother's file had been sitting on Savanna's desk, unprocessed. This indicates that my messages were received but not acted upon. It was only after my continued calls that action was finally taken. During my most recent call, I learned that the required paperwork had *just* been submitted for the physician's signature--an essential step that should have been completed at the beginning of the process. As a result of this unnecessary delay, my mother's wheelchair delivery has been pushed back even further. This delay directly impacts her mobility and interferes with her ability to progress in her rehabilitation and healing. I selected this company based on a recommendation from the caseworker at Encompass Health Rehabilitation Hospital of Cypress, who described them as a reliable provider. Unfortunately, that has not been our experience. Based on the lack of communication, follow-through, and accountability, I cannot recommend Great American Mobility & Medical Equipment to others. If I could give zero stars, negative stars, I would!!

    Horrible customer service, poor communication skills and no accountability. We are still waiting…read morefor a wheelchair that was ordered weeks ago. That for some reason was going to be delivered to a rehab center instead of the patients home. They stated they would be in contact but never received a call or notice of when the wheelchair will be delivered. After they mistakenly tried to deliver the wheelchair to the wrong location now is the rehab facilities fault and now the patient has to wait several days to be able to get another delivery scheduled. If you are given this company as the medical supply company you should use please do your self a favor and look for a different company. There's plenty of other companies that put the patients first. This company is not it.

    Comfort & Care Medical Supplies

    Comfort & Care Medical Supplies

    (15 reviews)

    Waiting for 3 months for a bedside commode for my 95 year old mother.... Doctors office sent…read moremultiple times paperwork and justification, most recently requested more documentation that had been in there possession for over a month. My mom's insurance United Healthcare is contracting with this useless company... I have complained to both the insurance and Comfort and Care, no resolution. They use off shore customer service that unfortunately mislead you and set numerous false expectations. Do not recommend

    AFTER THREE (3) MONTHS, I still do NOT HAVE MY MEDICAL SUPPLIES. I've received DME & supplies for…read more16 YEARS WITHOUT ANY PROBLEM UNTIL DEALING WITH COMFORT & CHAOS; they have CS REPS who are physically living in the PHILIPPINES, they cannot speak clear English at all & want to argue with the customers; I've literally spoke to one who was in the middle of her chicken coop & all I could hear were roosters crowing. Jen, Yahaida & all the rest of these Philippino employees are totally useless & lie about literally everything, they are not interested in supplying a customers needs at all, I don't know how they even stay in business; I'm guessing this place is owned by Philippinos who have a sub 70 IQ. I have finally found another DME that works with my insurance, thank GOD because I couldn't deal with these STUPIDs who are nasty one more time. I seriously hope this company will loose literally everything single contract with every insurance company by the end of this week & be forced out of business for customers/ patients sake. The US NEEDS TO STOP ALLOWING PEOPLE FROM 3rd world holes to open & run businesses when they can't even handle a simple phone conversation any better than a 1 year old child; SAVE YOURSELF MAJOR STRESS, HEADACHES, TIME THAT YOU'LL NEVER GET BACK AND NEVER RECEIVING THE MEDICAL SUPPLIES THAT YOU CRITICALITY NEED. Do NOT BELIEVE ONE WORD ANY OF THOSE PEOPLE SAY . WORST CUSTOMER SERVICE EVER, RAQUEL LIES, she does NOT BOTHER TO LOOK AT DME orders, lies about receiving title 19's and other documents from drs even after proof Dr fax information three (3) times, confirmed by fax & email of faxed documents to patient. Ive attempted calling the main phone number over 5 times & no one picks up. Well I just spoke to evidently the only competent employee, Joy, learned it takes up to 4 days for them to upload fax orders from drs. I do NOT RECOMMEND COMFORT & CARE

    The Village Centers - medicalsupplies - Updated September 2026

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