I recently purchased a used Bernina sewing machine. Before I used it, I wanted to get it…read morecleaned/oiled & make sure it didn't need to be serviced. I asked my quilting friends for recommendations on where to take it & a few places were suggested, Quilt Barn Studio (QBS), near Janesville, WI, was one of them. Here is my experience. On 6-12-21, I dropped my machine off to be cleaned/oiled & checked for needed service. I called QBS on 6-26 for a status & it hadn't been looked at. I received a call from Rachel, the owner of QBS, on 6-29. She said my machine was ready to go & did not need service. I picked it up on 7-6, paid the $100 cleaning/oiling charge, & used it while retreating for the next 4 days. During that time the following was discovered: 1. the bobbin overwound 2. the bobbin area was full of thread snips/ fuzz 3. the machine skipped stitches as a seam was sewn & over the course of 4 days, it got so bad that I could no longer effectively use my machine 4. the machine leaked oil from the back On Saturday evening, 7-10, I called the store & fully expected to leave a message. Rachel answered the phone. I explained what was happening & she told me to drop it off on my way home; they would take a look at it & try to fix it. 7-11, Rachel met me at QBS so I could drop off my machine. I mentioned the over winding bobbin. She looked at that area & agreed it needed to be adjusted. I mentioned the skipped stitches & she looked at the sample I brought & said they would check it out. I mentioned the dirty bobbin area that was full of thread snips/fuzz. She had no comment. I mentioned my machine leaked oil several times over the last 4 days, & again, no comment. I was told if they could fix my machine, they would, but if they couldn't, it would need to go to the Bernina Factory Service Center (BFSC) for service. I asked how long it would be if it needed to be serviced by BFSC, & was told a few weeks. 7-15, Rachel called & let me know that my machine would need to go to BFSC for service. She didn't know what was wrong with it. Between 7-22, 7-28, & 8-13 I called QBS 3x for a status & received a call back twice, both calls were after my second call to them, & I spoke to Rachel both times. The first callback was to ask me how much I was willing to pay to have my machine fixed & the second callback was to ask me if $215 would be acceptable. I agreed to have the machine serviced for $215. 8-25, I called QBS for a status & spoke to Marcie, Rachel's daughter. She said 4 machines were being picked up the next day, but she wasn't sure who they belonged to. About 90 minutes later, Rachel called to confirm that my machine was being picked up the next day & I could pick it up any time after 2pm on 8-26. 8-26, at 4:42pm, Rachel called to let me know that my machine was not picked up that day. 8-31, I called QBS for a status. Rachel confirmed that my machine was being picked up from BFSC on 9-1. I let her know I would be in sometime over the weekend to pick it up. 9-3, when I picked up my machine from QBS, the following transpired: 1. Rachel informed me that my total was $245 & stated that a $35 freight fee is being added to all machines that need to be taken to BFSC. The freight fee was not disclosed to me until I walked in the door of QBS to pick up my machine. 2. She informed me that the handle was broken on my machine when I dropped it off. It wasn't & I let her know that! She zipped the case back up & told me we can send it back to BFSC. 3. Since I was not about to allow Rachel OR QBS do anything more with my machine, she agreed to reduce the bill by $100 because of the original poor cleaning & leaking oil, but I still was charged a "freight fee" & I now have to pay out of my own pocket to get the handle fixed. A few other things: 1. The $35 "freight fee" was not listed on their website, & as of this review posting, it is still not on their website. 2. Per Rachel, if you did not purchase your machine from QBS & it needs to go to BFSC for service, you must provide the original box & pay for shipping to/from BFSC. The reason is the surrounding stores will not service these machines & are sending them to QBS & according to Rachel, "We are ending up with a bunch of crappy machines that need servicing." 3. Rachel provided me with a copy of her invoice from BFSC. The invoice has a PO Date of 7-29-21. I don't know if this is the date that BFSC took possession of my machine, but if it is, it was 18 days after I dropped my machine off at QBS the second time, & 2 FULL WEEKS after it was determined service would be needed. 4. If you look at the QBS website on a mobile device, it clearly states they are an authorized Bernina dealer who can provide ONLY cleaning & oiling for Bernina sewing machines & ALL needed repairs will be done at BFSC. However, the PC/laptop version their website, has no mention this at all. Why was I told they would try to fix my machine on 7-10 & again on 7-11?

It will take your breath away!! A quilters dream. We have a large cutting table, 4 longarms,…read moreclassroom/open sewing area, living room area and TV for relaxing or doing some hand sewing.

One of my favorite quilt shops in the area! They are so helpful and kind!! Largest selection of…read more108" backing Great quality fabrics. Love this shop!

I saw this cute little shop when I was waiting for a friend to go to Genisa Wine Bar for dinner but…read morejust recently went in to look and am so glad I did! They have home decor, stationary, kitchen items, and greeting cards. The space the store occupies is beautiful. The staff are very friendly and I would say the prices are mid range--what I would expect for a locally owned business. I have been back since my first trip and will definitely go back again! It's wonderful to see new shops popping up downtown.

Such a fun shop with gifts for others or gifts for yourself. The card selection is excellent and…read moresuch great service!

This was our first venture into Soul Fire, and I took my 7yo granddaughter who is a wanna-be…read moreartist. We chose the Glass Fusing for a new experience and it was a hit! We made an appointment ahead of time and as soon as we walked in the door we were greeted by a lovely woman who spent good time explaining to us just how to safely work with glass, and not get cut or hurt in any way. The instructions are very in depth but necessary. When is was time to start the creative process, my granddaughter knew just what she wanted to create and loved selecting all the parts to make it just as she wanted. Start to finish was about 190 minutes, but it could be faster or slower, depending on how your creative juices flow. In the end she was thrilled with her project and we sprayed it to keep it in position for the transfer to the kilns. In 7-10 days I will return and pick up the final project. Our final cost for a 6" square art piece came to $40. We can't wait! The cost is not super cheap, but you know exactly what you are paying before you start. The supplies are endless and we plan to return for other activities as soon as possible. We saw entire families enjoying themselves, and this is a great activity to do with all ages, young children to adults. The options for art projects are: Paint Your Own Pottery, Glass Fusing, Acrylic Paint Projects and Board Art. The Clay Hand Building is now offered only in a class session. Stop in and take look. Then make an appointment for some really nice fun.

Made ourselves a date night for some Christmas memories. I wanted to do some glass work. We…read morewere greeted at the door by Morgan. She was so helpful through the whole process. We decided on Christmas tree ornaments. Morgan got all our working tools and was very thorough in explaining how to cut the glass and told us if we needed any further help she would be happy to help. We then were able to create at our own will and speed. It was a Friday night at the end of the day and we were told to take our time and not feel rushed. You can order drinks to enjoy. The atmosphere was so comfortable and warm. You could paint or do pottery. So many things. I think we just started our new tradition to make a new ornament yearly. We had booked some open creating time. But you can register for any of the classes they offer as well. We will definitely be back. Everyone was helpful and kind. Can't say enough good things about the whole process from start to finish. Took about 7 days to have the project fired and ready for us to pick up. Our ornaments are beautiful on our tree.

This place was SUPER cool, they have a really nice social media presence. Very fun posts, so I was…read morepretty sure this place would be equally as exciting. And man oh man. The walls and shelves are stacked high. The candies have varying items so it was a high variety or items, which I loved. I got myself a good amount of 90's and MCM items. Which I didn't expect so far out of Dane County. But I was super surprised! The prices were very mixed. But not outrageous. This place was all together a great stop! I'd make the drive to Fort just for this! Ha!

Great place with tons of finds!!! Friendly staff and 2…read morelocations to enjoy! New and vintage items

Lovely little fabric shop that has the best pricing around for good quality quilting fabric…read more Fabulous selection of batiks! The owner is terrific and will help you calculate yardage needed. Can't say enough about this place! You even get a little surprise in the bottom of your shopping bag when you check out....a tea bag.

I've always received friendly,honest service. They have helped me numerous times with my machine…read moreeven if " the directions" are in the book.

A little record gathering area inside the corner of a surplus store! A little odd at first but they…read morehave it set up really well so that it is separate feel from the surplus. I browsed the set up and found some great stuff to get. I recommend you check it out!