This was an awful party van experience. The sun roof was broken with glass all over the floor. Not…read moreto mention that it rained and we were all soaking wet. He also videoed 17 minors to prove that we were "having fun". As all of this was disappointing we made the most of it. But then they refunded us $5 each. This is bad service and not worth the money in the slightest.

I used this company based off the excellent reviews & being local. Unfortunately, it was not a wise…read morechoice at all. I decided last minute to book a limo to take my friends & I into Dallas for a 40th birthday celebration. The response was quick & the pictures sent to me for the vehicle seemed to be accurate to what arrived, however the details of the uncomfortable ride were left out. The "party bus" that arrived had no air conditioning & the sound system was busted so although music came out, it was distorted where primarily bass was heard along with a loud humming noise. The driver stated he had just gotten gas & turned the AC off but once we got going, it should cool off. That was a lie. It didn't work period & in fact it wasn't until we were already on the road that we noticed they had cut out part of a seat & installed a portable AC unit there. So it was obvious that they knew the AC was not working in the bus. In 100° weather we were drenched in sweat in no time & very uncomfortable. The portable unit did not produce enough cool air for that bus. I immediately told the driver we were unhappy/uncomfortable as well as I text the owner, Justin to explain the same. The driver said he would also try & reach out to Justin. Neither of us could reach him at all the entire evening. Although the driver was very kind, he smelled of marijuna & when I mentioned that it smelled like that & asked if he was "having a little fun with it?" his response was that he was trying to have fun, yes. We began to not feel safe with this driver as it was possible he was under the influence & had been texting while driving. At the end of the ride I explained I would not be paying anything additional to what I had paid already, until I spoke with the owner. The following day Justin & I discussed my experience where he lied stating at first he knew of the bus' AC problems & told his driver to give us the option to not take it once he arrived (instead of the professional option of letting me know at the time of booking or even before the arrival on day of pick up) but the driver did not. At the end of the conversation with Justin, he stated his mechanic told him the AC was working so he didn't realize there was an issue until I text him that evening. He also offered a discount for the awful experience stating he "just needed me to pay something towards the cost of gas & to tip the driver for him to send back to his mother in Mexico." So I sent a second payment totaling what he asked of me per our phone conversation, this is after I received a text at midnight demanding I pay immediately or he would file charges & that he had to stop people from "shooting up my house" after I didn't pay the previous night. I thought my debt to him was paid per our phone conversation but several days later I received a letter in the mail demanding more money or he would be filing charges against me & that I may not have liked the services provided but I was still obligated to pay them, so the discount was no longer being offered. Additionally Justin accused me of being worried for my safety because he is black & not because of his text verbiage mentioning shooting up my house. I didn't even know he was black, I've never met him. Absurd treatment in this whole situation that was just meant for a simple fun limo ride, turned into a horrible, uncomfortable & unsafe experience. I originally was not going to write a bad review because Justin offered me the discount to make up for the awful experience but since that was another one of his lies & it's now clear that money is more important than repeat business or happy customers, or even standing by his word of offering a discount, I've chosen to give into his demands/threats & pay the full price to avoid having charges filed against me or harmful actions to me or my family since he knows where I live & has already made threatening verbiage via text to me. However, I do hope this review helps others to avoid this horrendous treatment & I honestly cannot fathom how a company can stay in business with this unprofessionalism.