Had a leak in the basement, coming from the kitchen sink drain. Called these folks and they came…read morethe next morning. Josh called day of and said they could come a little earlier than the appointment window, which worked out fine. As I suspected the 60-year-old drain pipe had a hole, actually a crack when he pulled it off. He fixed it right up, and though we know the rest of the pipes, original to the house, will need replaced eventually this got us going again. Price was reasonable for what it is. Service was great.

Called for a simple shower facet install, $850 quote is $400 more than the next highest quote. What…read morea rip off!

Horrible Experience! My problem is still not resolved. Randy still doesn't know what the issue is…read more He seemed to guess at what the problem was. He told me nothing more then what my handy-man told me less than three days before. He did not even quote me a price for the work, he just said it was going to be very expensive and he was with the company only two months. I wondered if I should have called another company, when I asked if he liked the company? He replied, "Oh my boss is such a cool dude. I guess that is a perk to the job coming in every day." Thanks for charging me $99 for Randy to walk up and down my steps twice, take a picture. Tell me I need to close my shower curtain better, buy a new flap on my shower. And tell me about his boss being a cool dude. I tried to give them another chance: I even asked for the manager. I had a J. Williams cell phone call me back. He NOT ONLY REFUSED my coupon he issued to me, because of my one star review on Google which was posted before, he gave me my coupon. According, to the 1st time stamp which I did immediately after I received the survey. He stated, he would personally come out to my house. Then when I asked him to shut off the water valve in my Grandson's closet to my water softener tank in the panel, and wait an hour, to see if the valve moved....because I cannot physically do this, and this would at least tell us if we have H20 in the house if it moves. If it does not move no leaks. Because, I cannot physically do with medical conditions I have. He REFUSED, stated, "You know what I can tell this 2nd trip will go badly. And just HUNG UP ON ME!" I tried to give this company a chance to make it right. After they texted me, saying they would make it right. So what they say in your home, on text message, and verbally on the phone / in your face ARE ALL DIFFERENT STORIES!! DO NOT TRUST THIS COMPANY! THIS IS AN HONOST REVIEW! I have medical conditions and cannot physically do what they need to do, just to simply let me know if I have a leak coming from my home. They will charge you at least a $100 to $250 just to take pictures. Just Crazy! They could not even tell if my leak was coming from the upstairs or downstairs. So Ben Franklin NOT ONLY DID NOT HONOR THEIR WORD WITH MY COUPON THEY GAVE, THEY REFUSED TO JUST DO GOOD BUSINESS BY DOING THEIR JOB! THAT THEY APOLOGIZED FOR THE FIRST TIME! THEY STILL WILL NOT TELL ME IF I HAVE A LEAK IN MY HOME OR NOT....EVEN THOUGH, THIS IS THE WAY YOU FIND OUT.... JUST BAD BUSINESS! NEVER AGAIN! SO I AM LEAVING A BAD REVIEW! THE LADY IN THE OFFICE SAID THE MANAGER WAS TO BIG TO FIT IN ANY PARTS OF A SPOT IN A HOUSE AND LAUGHED ABOUT IT. She even stated, he may have to bring the one of two skinny associates working with the company back with him. To crawl in house. Just wow! SO UNREAL! GET IT TOGETHER PEOPLE! At least she may have been the only honest one. Anyone interested in seeing my actual text messages feel free to ask. I intend on reporting this entire case to the BBB.

If you want to pay the most exorbitant prices possible for your job, this is the company for you…read more "By the job" pricing is a rip-off, at least how these people use it. Every job is plugged into a category and prices are set by category. You might have a job that takes half an hour or one that takes 2 hours, but they'll both be charged at the same (astronomic) rate. Had a leaking drain pipe under the kitchen sink. Needed new seals and maybe a section of plastic pipe replaced. Less than an hour job. Plumber came out and quoted $700. These people do not apply the $99 trip charge to repairs. After expressing outrage he lowered the quote to $400, plus the $99 trip charge. And tried to make it sound like he was doing a big favor. So $500 for a less than an hour job that even with $100 an hour for labor should have been $200 or so. I ate the trip charge and showed him the door. But if you like expensive plumbing repairs this is the place for you. No job too small to charge huge money for.

Andrew was quick to come look at our leaking spigot in our garage. He came up with a reasonable…read moreplan to get the job done. His problem solving skills are top notch. Very professional and great at explaining what he is doing.

I contacted Andrew about installing a new drop in range I had ordered from Home Depot. He came out…read morethe next day and gave me an estimate. After the range was delivered, he came out the next day and installed it. He was friendly; I was very pleased with the installation, service and the price. I would not hesitate to use Andrew again.

We've used Robert twice now; for a backup sump pump and now for a water heater. He was the first…read moreto get back to us when we called about getting a new water heater and he was here the next day. Under 2 hrs and we were back in business. Robert is a great guy and does a great work at a very fair price. Couldn't recommend more!

RCG Plumbing was a great find, that was pleasant, affordable and professional in the way they…read morehandled our project. We had a cracked pipe from winter cold that connected to one of our outside spigots. Rob, knew the situation and what we were asking for (I use very laymen terms) gave a quote and kept that quote. He also was really good at responding to questions I had and we were able to plan the work a few weeks out very easily. Robert came a little late, but that was due to an emergency situation with a customer who had a busted pipe at the water meter. You gotta love a professional who cares about his customers, but other than that, he looked at the situation, went to the store to get what he needed and was done within 30 mins (it was very quick). We were really thankful that he also put in a shut off valve so we could turn off that pipe in the winter so it doesn't get cracked again. It really can't get much better, Rob's pricing was great, his communication was 1st class, his understanding and professionalism was all amazing and super helpful. The facet works great and there is no water leaking at all, the house was clean and now we have our outdoor faucet back. Highly Recommend RCB Plumbing, they would be hard to beat.

Backed up poop is a nasty matter. Chuck's Septic Tank team fit me into their already busy…read moreschedule. Drained my septic system and cleared a nasty drain blockage in a relatively short time. The price was very fair and much less than I had anticipated. Given the level of competence it required and the right equipment. Special thanks to Donnie, Dakota & John. Greatly appreciated your sense of urgency.

The office staff was very polite and helpful. They bailed us out last minute after a different…read morecompany failed to show up. The truck actually arrived a few minutes early and he got right to work. They charge by the hour and he didn't lag or miss a beat, got to it and kept at it until done. Cleaned up well and everything back in order. Would definitely recommend. Not five stars because they are expensive! But saved us and did good work.

Too expensive and a bit shady. Just to replace a showerhead...they quoted $500 for a 15 min job…read more Direct replacement. When I said no they knocked it down to $271. The plumber and apprentice were good.

Over a year ago, Apex Plumbers came out to our house to put in a faucet. The faucet was already…read morepurchased. All they had to do was install the faucet. The plumbers told us that we would need a couple of valves replaced as well. We are two older women who have no clue what that entailed. They talked us into purchasing a Carebear membership as well so that we wouldn't get any more surprises like this in the future.. They had us sign the estimate. The job literally took them around 5 to 10 minutes. The final bill with the carebear membership was over $1000.00. We were in complete shock when they were done in a matter of minutes. We spoke with other plumbers and family members and were told that this company took complete advantage of us. We called the home office and requested an invoice because the plumbers did not give us a written or electronic copy of the invoice for referencing purposes. It took a few days to finally get the invoice. We expressed our dissatisfaction to the customer service agent but they were unwilling to reduce the charge. Fast forward, the company automatically charged us for a new membership this year. I disputed the charge and the credit card company removed the charge. I then called Apex to let them know I would not be paying for the charge because we canceled it the previous year shortly after the original service. They said that they understood and would take it off of the account. About six weeks later I received a credit for the membership. It had been a while so didn't realize that I was credited twice until I received a call from the billing department that I owed that money back to them. They also acted as though I disputed the charge after they refunded the money which caught me off guard. After researching my credit card statement it was the other way around but they tried to act as though I was essentially stealing from the company (not their exact words but it certainly felt that way). They did put the charge back on my credit card which they legally had the right to do. It's just the principle of the matter. Please check other plumbing companies. There is nothing ethical about this company.

While Justin has a general knowledge of of HVAC, he was unaware of the Lennox air flow systems. But…read moreworst that this, his customer service skills are pathetic. He never returned calls . His voice mail will take no more messages. He was supposed to be ordering a blower module to hopefully fix the unit . He totally ghosted me . I spent $750 in labor costs with no resolution. One of the worst contractors I had ever dealt with.

They did an excellent job on my BR tub faucet repair! Found the outdated parts & did the work in a…read morequick amount of time. Price was acceptable too. I'd definitely call them again!

John has done outstanding work for us! The first time we used his service was for an emergency that…read moreoccurred after hours. The second time we hired him was to replace old plumbing with new to connect our new dishwasher. He also installed/connected the dishwasher. His work was superb! He took the time to explain why and what would need to be done to complete the project. We'll definitely use him again as needed!

Same as another reviewer. I made an appointment; they gave me a three hour time window. I called…read moretwice to ask for an update. The second time they said they were running late. Finally, an 1.5 hours after their three hour window, they called to say they would need to reschedule.