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    SERVPRO of Mt. Airy, Pilot Mountain - New roof that you can see the sunshine through

    SERVPRO of Mt. Airy, Pilot Mountain

    (2 reviews)

    James, Perhaps my other review was misinterpreted bc I only had several options to choose from and…read moreoverpriced fit the best. This one gives me the opportunity to explain myself and my issues with your company. And maybe I would not have to if you or someone higher up would return my call as asked numerous times to Sherry. My claim was handled overall fine and You all were paid from my insurance company without me involved. No problems except you charged me to clean my Turkish rugs and did a a less than stellar job. Two months down the road I received a bill from GnB energy for copper that was cut when servpro removed my stove. The repair bill was for 224. I paid the bill but called servpro to ask if they would reimburse. Sherry told me they may just decide to pay the bill and assured she would get back with me. Weeks go by, no answers, I call and am told "I'll get back with you" After months now and me calling about every 1-2 weeks she never got back with me once. Super disappointing. It's about principle and customer service at this point, not the money. I have asked repeatedly for someone to call me simply with an answer Yes or No. It's very interesting they take the time to respond to my Google review and not the time to call a customer who had a 12,000+ bill with them, paid without question. I have also asked a copy of the contract that apparently states they aren't responsible for damage they call but that was also ignored.

    NEVER HIRE SERVPRO!!!! They take advantage of elderly and…read morewomen! They hire unskilled personnel who construct homes WRONG! Their work fails inspections, the don't know how to frame or roof. New roof sagging within 3 months of installation. Window frames crooked and unlevel. They will completely take your money and not finish the job.

    The WinDoor - blinds - Updated August 2026

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