I had all the windows for my home replaced in January 2019. John, the owner is very knowledgeable…read moreand honest when discussing your job. He discussed the window options and installation procedures. His crew was very professional and completed the job in a timely manner ensuring a good aesthetic upon completion. They cleaned up and made sure I was satisfied before departing. Fast forward to May 2025. One side of one of my sliding windows seal has failed. I called and spoke to John about the failure. He ensured me that my warrenty will cover the replacement and even informed me of two different options. He's very informative and is willing to go above and beyond to satisfy his customers!! I'm so impressed with "Window City" and their business model!! It's rare to get this type of service and customer service these days!!! Thanks Window City!!!

Mr. Litsey was very kind and respectful when he came out to our place. He was not your typical…read moresalesman. Not pushy. Showed us his product and answered all of our questions. The quote we received from him was very reasonable and we are replacing 20 windows. He will be ordering them today. We will be anxiously waiting on the install. Hopefully I will be able to give an update on my review once the job is complete.

Sometimes installing windows can be a pane, but Houston Window Experts makes it easier than…read moreexpected. I used them twice for different houses, so that alone is a testament of my good experience with this company. On my latest install, they were professional from start to finish, although not perfect in some areas (more on that later). I'll start with the issues, and then close with the positives. On our first house, I encountered some disappointing challenges during the execution/installation phase. Our garden was trampled on, one of the windows were installed on the wrong spot, and a light fixture was damaged and the crew tried (poorly) fixing it without notifying me (all caught on CCTV). With all that said though, the company stands by doing the right thing and resolved everything on a timely manner. How it was handled was much appreciated and influenced me to use them again and refer others. On our second house, almost everything went smoothly. All windows were replaced in just two days! Just encountered a minor hiccup when a wall was damaged and a worker claimed it was pre-existing. Luckily, I purposely took before-photos and was able to provide evidence that it was not pre-existing. In the end, it was fixed within satisfaction. As for the positives, I really have to give credit to Milton, the supervisor on the second house. He was very professional and accommodating. On one of the windows, he found water damage and pointed it out to me instead of trying to cover it up. The damage and source were all fixed. Seriously, he could have moved on and I would have never known! All the windows were installed to my satisfaction. Few minor quirks remained, but possibly due to the window manufacture (or so I was explained). Also appreciate how floors snd countertops are covered to prevent/reduce damage and dust. I recommend this company. Here are some tips before using them (or any other window company): - Take lots of photos of each window before the work starts. Ensure to get several close ups and different angles of the trim and corners, both inside and out. Ensure good lighting for a useful photo. - Check with your HOA to see if it's the window replacements are allowed. Some care about colors of trim and grid vs non-grid. - Expect the order to take several months to come in. Get your quote early if it's a house you plan on moving in.

Don't look elsewhere. They are brand neutral, knowledgeable, skilled and experienced. No mess,…read morequick and courteous, honest and fair.

Todd came out and basically rebuilt our shower after a glass panel had broken. It is better than…read moreever! Fast, professional, friendly, and clean! Will call him again when we are ready for any remodeling! Thanks!

TOTAL Honestly--You Need to Read This…read more July 11, 2023, I called the glass company. Todd answered. He asked me to sent him a photo. The photo was of my entry doors with a 5 foot wide, maybe 9 foot tall beveled glass mounted over my double 8 foot high doors. A huge piece of beveled glass with 2 cracks beginning to run. I was thinking this would be 3,000 dollars or more. Today, one day later, Todd came to my house. When I greeted Todd, I said this is the glass that needs replacing. He immediately told me---I am going to save you a lot of money. Todd said, those are not cracks in your glass. They are wrinkles in the glass tinting. Nothing is wrong with your glass. Todd could have easily told me the replacement cost would have been thousands and I would have done the replacement. it really makes me feel good to know some people are totally honest, even when it stands to cost them a nice profit. I wish everyone was honest like Todd. I highly recommend Todd and his All American Glass Company. Steve Prather Homeowner in Bay Oaks subdivision, Clear Lake

John Cauley replaced my roof and took care of a number of related issues. Great hard-working crew…read more Excellent work! Local company. Highly recommend.

From the owner: roofing, roofer, siding, widow installationread more

We need a Dutch door replaced with a solid, more secure door, along with adding several electronic…read morelocks onto other doors. The crew did a great job, matching the paints and installing the new door perfectly. I love what they have done! I have used them for over a decade and they always exceed all expectations! wonderful company !

Update: June 2024- we just had 3 new interior doors installed plus 7 windows. All are beautiful &…read morewe are 100% satisfied. The Cambridge team never ceases to impress. We will def use them again for the rest of our windows! We replaced an old builder grade front door and put storm doors on all exterior doors. The front door is composite but it looks like real wood. It is really beautiful. The installations were all perfect and comprehensive. The Cambridge crew did a great job on everything: professional, great work, on time, and neat. Diana coordinated the installations and kept us well informed at all stages. One small hiccup is being resolved as I write this. They don't have a big crew so we had to be a bit flexible on scheduling, but they show up when they say they will and work hard the whole time. We will definitely use them again when we replace French doors on patio. Highly recommend this company, we are happy with everything!

I have been meaning to write a review. Several months ago, my house had an attempted burglary, and…read moreI searched all over for someone to replace a breakfast room window. I received recommendations from neighbors for Hurricane Glass, and they were horrible and would randomly call me at work asking if they could stop by, never giving me a time frame or even day! I found this company, and Steve really heard my concern and worked with me on a time and delivered! He is a nice guy and I would highly recommend.

Steve was awesome!! A rock was shot into our glass front door shattering the glass. He came out to…read moresee it the same day within a couple of hours of my call and gave a quote that was at least half the cost of the other companies. He also was able to complete the work in one week rather than the 3-4 week timeline the other companies quoted. I really appreciated that he was willing to view the door in person to give a quote as the other companies would not come out unless I decided to use their services. He was very trustworthy and reliable. Steve worked very quickly, cleaned up any mess completely, and I am thrilled with the quality and final result. We will definitely use them in the future if we need to have any other windows replaced!

I ordered ten windows in November 2021 from Stephanie. I was advised that it would be 3-4 months…read more In February I was told that the windows were in the warehouse and I would go into the schedule. So far so good. Then the excuses started: - we are behind because of rain - we will have weekly schedule meeting on Friday- will let you know - Rain, behind, will have a meeting... In April after hearing every excuse twice I sent a demand letter and gave them until May to install or refund my deposit. On the last day of May their 2 man crew showed up with three windows and announced that one window "would never fit". I was asked to approve cutting into the window frames. Stephanie showed up and I heard her excuses as to why a custom window didn't fit, then we called the "manager" who danced some more. He wanted to have a meeting and would call me. that call never came. In November 2022 I sued in small claim court. They filed a late answer only after they were in default and a hearing was scheduled to award damages. In January 2023 it was sent to mediation. Their attorney tried the same tired justifications I had heard before, and I basically told him that his facts were incorrect and why- point by point. He conferenced with his clients and offered to refund my deposit and all my costs. Lot of work to get back to even- If Yelp allowed a negative rating I would give it to them. They have a BAD rating at BBB They have a BAD rating at the secretary of state Avoid like the plague.

Ugh. This company is horrible. I purchased windows through them. One of the windows broke. They…read morewill not send someone out to repair. So, now I have to find another company who will repair the windows. They will not even refer me to a technician! And the windows are still under warranty. They are saying that they do not have supplies to repair windows. But wait, they have the supplies to install windows? It has been weeks of back and forth. Stay away from this company. To not have windows for months is a safety issue. It is the holidays, and I am traveling. This company is so lazy and unprofessional.