I had all the windows for my home replaced in January 2019. John, the owner is very knowledgeable…read moreand honest when discussing your job. He discussed the window options and installation procedures. His crew was very professional and completed the job in a timely manner ensuring a good aesthetic upon completion. They cleaned up and made sure I was satisfied before departing. Fast forward to May 2025. One side of one of my sliding windows seal has failed. I called and spoke to John about the failure. He ensured me that my warrenty will cover the replacement and even informed me of two different options. He's very informative and is willing to go above and beyond to satisfy his customers!! I'm so impressed with "Window City" and their business model!! It's rare to get this type of service and customer service these days!!! Thanks Window City!!!

Mr. Litsey was very kind and respectful when he came out to our place. He was not your typical…read moresalesman. Not pushy. Showed us his product and answered all of our questions. The quote we received from him was very reasonable and we are replacing 20 windows. He will be ordering them today. We will be anxiously waiting on the install. Hopefully I will be able to give an update on my review once the job is complete.

Sometimes installing windows can be a pane, but Houston Window Experts makes it easier than…read moreexpected. I used them twice for different houses, so that alone is a testament of my good experience with this company. On my latest install, they were professional from start to finish, although not perfect in some areas (more on that later). I'll start with the issues, and then close with the positives. On our first house, I encountered some disappointing challenges during the execution/installation phase. Our garden was trampled on, one of the windows were installed on the wrong spot, and a light fixture was damaged and the crew tried (poorly) fixing it without notifying me (all caught on CCTV). With all that said though, the company stands by doing the right thing and resolved everything on a timely manner. How it was handled was much appreciated and influenced me to use them again and refer others. On our second house, almost everything went smoothly. All windows were replaced in just two days! Just encountered a minor hiccup when a wall was damaged and a worker claimed it was pre-existing. Luckily, I purposely took before-photos and was able to provide evidence that it was not pre-existing. In the end, it was fixed within satisfaction. As for the positives, I really have to give credit to Milton, the supervisor on the second house. He was very professional and accommodating. On one of the windows, he found water damage and pointed it out to me instead of trying to cover it up. The damage and source were all fixed. Seriously, he could have moved on and I would have never known! All the windows were installed to my satisfaction. Few minor quirks remained, but possibly due to the window manufacture (or so I was explained). Also appreciate how floors snd countertops are covered to prevent/reduce damage and dust. I recommend this company. Here are some tips before using them (or any other window company): - Take lots of photos of each window before the work starts. Ensure to get several close ups and different angles of the trim and corners, both inside and out. Ensure good lighting for a useful photo. - Check with your HOA to see if it's the window replacements are allowed. Some care about colors of trim and grid vs non-grid. - Expect the order to take several months to come in. Get your quote early if it's a house you plan on moving in.

Don't look elsewhere. They are brand neutral, knowledgeable, skilled and experienced. No mess,…read morequick and courteous, honest and fair.

Todd came out and basically rebuilt our shower after a glass panel had broken. It is better than…read moreever! Fast, professional, friendly, and clean! Will call him again when we are ready for any remodeling! Thanks!

TOTAL Honestly--You Need to Read This…read more July 11, 2023, I called the glass company. Todd answered. He asked me to sent him a photo. The photo was of my entry doors with a 5 foot wide, maybe 9 foot tall beveled glass mounted over my double 8 foot high doors. A huge piece of beveled glass with 2 cracks beginning to run. I was thinking this would be 3,000 dollars or more. Today, one day later, Todd came to my house. When I greeted Todd, I said this is the glass that needs replacing. He immediately told me---I am going to save you a lot of money. Todd said, those are not cracks in your glass. They are wrinkles in the glass tinting. Nothing is wrong with your glass. Todd could have easily told me the replacement cost would have been thousands and I would have done the replacement. it really makes me feel good to know some people are totally honest, even when it stands to cost them a nice profit. I wish everyone was honest like Todd. I highly recommend Todd and his All American Glass Company. Steve Prather Homeowner in Bay Oaks subdivision, Clear Lake

Full disclosure: The Window Guys gave us a discount for giving them a review but they didn't…read morespecify how many stars we had to give them or what we had to say. Big picture: We saved thousands of dollars over the other estimate by going with TWG. Our windows look great, function well, and seem very effective at keeping out the elements. You'll see some other nitpicks if you read the full review but we only had one major complaint. The installer, Sam, told us on his first visit that he would take down the metal tracks for our plastic storm panels and put them back on when he was done. Then he told my husband during the process that he didn't want to put them back on again because he was concerned about damaging our brick. So now they're scattered all around the yard. Sam's a good guy and I'm sure he had his reasons but a deal's a deal and this leaves a little sour taste in my mouth. Extended dance mix: We got two estimates to replace all the windows on our house. The other was from a family owned company in town with excellent reviews. I'm sure they'd have been great to work with and they do more of the prep and clean-up themselves. Working with TWG, you have to move all your own stuff away from the windows inside and out (like trimming plants away) BUT for us, it was well worth it to do that work ourselves to save about 1/3 the cost of the project. Part of how TWG keeps costs down is by minimizing the sales process. You send them measurements for your windows and sign a contract before you ever meet them or even talk to them, just email. Most other companies will send a sales person out to your house to talk options and take measurements. Sounds like that can be a nightmare hard sell with some of the bigger companies but the sales visit we got from the company we didn't go with was very pleasant. It would have been nice to see samples and touch base with someone from TWG before we made a commitment and it might have scared me off if we hadn't gotten a really positive referral on TWG from a friend. In general, I think there's room for improvement on this part of the process without getting too fancy with it, 15 minutes patiently answering questions on the phone would have gone a long way. Once you've signed a contract with them, Sam comes out and takes the real measurements. This is good because he'll also be the one to do the installation so you know what you're getting. He's a little rough around the edges but he's a real craftsman, respected our house, and seemed very trustworthy. My husband and father who were more present for installation couldn't stop talking about how careful and considerate he is. Because it's one guy rather than a big crew, installation takes longer. In our case three days instead of one but well worth it. Another contrast was that TWG only offered one line of window while the other company had lots of manufacturers to chose from, a bunch of different options, etc. BUT these windows are a really cool design and look great. It's nearly freezing outside as I write this and you have to hold your hand pretty close to the glass to feel any cold air at all coming through. In general, I feel like they've really given our AC a break as compared to the ancient window that came with our nearly 60-year-old house. The jury's still out on how long they'll last but that would have been true regardless of who we'd gone with. I'm a little concerned because I managed to put a teeny tiny dent in one just by leaning something heavy gently against the frame. Nothing to worry about at the moment. Sam noticed some splits in a couple of the sliding panels for our bay window during installation and made that right, ordering replacements including one extra panel just in case. I expect they'll continue to stand behind their work but I'll let you know if they don't.

My whole experience was great. They were recommended by a friend. I didn't have to deal with a…read moremiddle man or sales man. Took a while to get the windows due to Covid. Installation took 2 1/2 days for 16 windows. I could tell a difference immediately upstairs. Very professional.

By the grace of God, I found Cambridge Windows and Doors, a locally owned company in Stafford,…read moreTexas. I decided to check them out to replace my front entry door. I had been looking for a beautiful new entry door for some time and finally found it at Cambridge, "The Best Little Door House in Texas". From the first time I sat down with the owner, Michael Stinson, to discuss the door, I knew this was the company I wanted to work with to build and install my new door. This is an owner and a company of integrity, expertise, and over 30 years of experience in building doors and windows. Michael is a perfectionist and expects nothing less of his people who build and do the installations. I was given a tour of the work rooms where they do their "magic" to assemble these beautiful doors, all the way from the planks of wood with the bark still intact to the gorgeous finished product. It was amazing. The gentleman who builds, sands and finishes the doors, Adolfo, is an unbelievable woodworking artist . Mario and Mario II were experts installing the door, which requires a lot of skill and is a messy job, but my foyer was as clean when they left as when they came, maybe cleaner. They cleaned up every speck, super nice men. There are so many beautiful doors to choose from, it's difficult to choose, not only the door, but the hardware as well; however, Michael is an expert in helping you choose the perfect door and hardware to match the style and exterior of your home. I rarely review companies, but this company is too amazing not to. After all, your front door is like the elegant jewelry of your home. I looked at a lot of door companies in Houston; Cambridge Doors and Windows far surpassed all of them in quality, expertise, and customer service from start to the finished install. I will not hesitate to have them replace my windows when the time comes.

Update: June 2024- we just had 3 new interior doors installed plus 7 windows. All are beautiful &…read morewe are 100% satisfied. The Cambridge team never ceases to impress. We will def use them again for the rest of our windows! We replaced an old builder grade front door and put storm doors on all exterior doors. The front door is composite but it looks like real wood. It is really beautiful. The installations were all perfect and comprehensive. The Cambridge crew did a great job on everything: professional, great work, on time, and neat. Diana coordinated the installations and kept us well informed at all stages. One small hiccup is being resolved as I write this. They don't have a big crew so we had to be a bit flexible on scheduling, but they show up when they say they will and work hard the whole time. We will definitely use them again when we replace French doors on patio. Highly recommend this company, we are happy with everything!

I have been meaning to write a review. Several months ago, my house had an attempted burglary, and…read moreI searched all over for someone to replace a breakfast room window. I received recommendations from neighbors for Hurricane Glass, and they were horrible and would randomly call me at work asking if they could stop by, never giving me a time frame or even day! I found this company, and Steve really heard my concern and worked with me on a time and delivered! He is a nice guy and I would highly recommend.

Steve was awesome!! A rock was shot into our glass front door shattering the glass. He came out to…read moresee it the same day within a couple of hours of my call and gave a quote that was at least half the cost of the other companies. He also was able to complete the work in one week rather than the 3-4 week timeline the other companies quoted. I really appreciated that he was willing to view the door in person to give a quote as the other companies would not come out unless I decided to use their services. He was very trustworthy and reliable. Steve worked very quickly, cleaned up any mess completely, and I am thrilled with the quality and final result. We will definitely use them in the future if we need to have any other windows replaced!

I ordered ten windows in November 2021 from Stephanie. I was advised that it would be 3-4 months…read more In February I was told that the windows were in the warehouse and I would go into the schedule. So far so good. Then the excuses started: - we are behind because of rain - we will have weekly schedule meeting on Friday- will let you know - Rain, behind, will have a meeting... In April after hearing every excuse twice I sent a demand letter and gave them until May to install or refund my deposit. On the last day of May their 2 man crew showed up with three windows and announced that one window "would never fit". I was asked to approve cutting into the window frames. Stephanie showed up and I heard her excuses as to why a custom window didn't fit, then we called the "manager" who danced some more. He wanted to have a meeting and would call me. that call never came. In November 2022 I sued in small claim court. They filed a late answer only after they were in default and a hearing was scheduled to award damages. In January 2023 it was sent to mediation. Their attorney tried the same tired justifications I had heard before, and I basically told him that his facts were incorrect and why- point by point. He conferenced with his clients and offered to refund my deposit and all my costs. Lot of work to get back to even- If Yelp allowed a negative rating I would give it to them. They have a BAD rating at BBB They have a BAD rating at the secretary of state Avoid like the plague.

Ugh. This company is horrible. I purchased windows through them. One of the windows broke. They…read morewill not send someone out to repair. So, now I have to find another company who will repair the windows. They will not even refer me to a technician! And the windows are still under warranty. They are saying that they do not have supplies to repair windows. But wait, they have the supplies to install windows? It has been weeks of back and forth. Stay away from this company. To not have windows for months is a safety issue. It is the holidays, and I am traveling. This company is so lazy and unprofessional.