The woman behind the counter couldn't take a minute to look up to help. Many choices in liquor stores, they need to have a nice person behind the register! My suggestion find another store to patronize!!!! read more

Prices and selection are decent - but the most miserable workers I've ever encountered - every time I've been here. Usually, if I ask a worker at a liquor store if they carry something and the answer is no, the follow up will be recommendations for something similar. Not here though - you get a "no" and nothing further. And if you then inquire, you're likely to be met with an attitude. I've had it happen to me and just this weekend witnessed it with another customer. We all have bad days but for goodness sakes if you're that miserable all the time maybe it's time to rethink your role customer service and sales. I'll be heading 8 minutes west from now on - same or better prices, and a hello at the very least. read more

Got here at 7:58PM and there was a worker at the door and he wouldn't let me in. Bad business especially when they close at 8PM on a Friday and most places close at 9PM the earliest. read more

Great wines, great prices, great staff. I love roaming the shelves with many surprises. I once loved the Wine Guy in Smithtown, but this shop is superior. jim read more

There are few places where a patron can expect to get an honest and accurate piece of advise, for free, that will enrich his/her life and that of friends. The "Wine Authority" is one of these rare establishments. I have been a patron for about two years. Each time I go in to buy a bottle I learn something new about wine. The staff is helpful but the in house sommelier is Phil. When in doubt about a wine, ask Phil. Whether it be a full bodied Barolo to accompany a meal or delightfully fruity Moscato for dessert, Phil will not steer you wrong. Wine prices vary widely but the "Wine Authority" has a wine to satisfy all tastes and wallets. If you would like to add a special touch to a gift it is possible to have a bottle of wine engraved. I would prefer to use the additional monies to purchase a better wine, however, the idea of engraving is novel and may add an extra personal touch to a special occasion. read more

With so many liquor stores don't waste your time on this one. Staff is always rude! If you ask for help you won't get it. To lazy to leave the counter. read more

Got a 25 bottle wine advent calendar and they did a great job with it. It's 100x better then one of those ones in a box that they advertise all over the internet. This place is absolutely worth the drive to get to over someplace closer with a product that isn't as good. read more

The Wine Authority - 25 bottle wine advent calendar - Beer, Wine & Spirits Near Me - Mount Sinai, New York

Terrible service. They have people working there that know nothing about wine and act like that's ok. At least apologize and try to be helpful... don't just say 'I don't know' and walk away. read more

I just want to say as a liquor store this place is great on its own, BUT they also do these personalized bottles that come out ABSOLUTELY AMAZING every time. They way they lay out the writing and photos and the color it really is just amazing. They make the perfect gift and look so thoughtful. They make it super easy to order and usually get them done before they say they'll be ready! I've gotten at least 10 of these done and every single time i'm left absolutely amazed at how good they come out! I don't go to any other liquor stores because there really is no need too. read more

The Wine Authority - even the way they wrap them is adorable - Beer, Wine & Spirits Near Me - Mount Sinai, New York

November 2020- the man sitting at the front desk, near both workers and customers, had no face covering, mask, shield, or anything like it. Did not seem to care about the health and safety of anyone around him, and the store was busy with both workers and customers. I will no longer give my business to someone who has no respect for others around him or the law. read more

I stopped by today to purchase a case of a favorite wine that was advertised at a good price. I have been purchasing at least once a month here and have their customer reward card. I was told that since I didn't have the actual ad I couldn't purchase at the special price, that they treat their ad as a coupon. So being a regular customer with their reward card means absolutely nothing. One time a worker brought the wrong case of wine to my car that was more expensive than what I actually paid for, and I went back in to tell them. No thank-you, nothing, wish I just kept it now. Rude, yes, absolutely, but no problem. I'll be happy to spend my money at the wine guy instead where they don't require an paper ad for prices advertised. read more

THANK YOU WINE AUTHORITY! For the very first time I purchased wine along with two glasses and had them all engraved for a very special birthday gift. Brandie you did outstanding work on the bottles adding a photo of the recipient. The glasses are a one of a kind, excellent attention to detail. Thank you Brandie and WineAuthority for making a special birthday even more special! I would recommend stopping in and seeing what is on display and buying some wine! read more

Great place! Ordered online and picked up. Service was friendly and they had great prices!! I will definitely be back.

Rude ! I walk in looking for a a nice wine for a dinner party, 3 people at register bull....... not one asking if I need help .So I chose a bottle of wine and I go to pay for it and again absolutely no acknowledgement, no did you find what you were looking for, no hello all I got was hit CREDIT OR DEBIT AND NO THANK YOU! I did say your welcome. I will never go back to The wine authority and my husband had the same experience when he went in on another occasion and had the same problem. read more

I have been a loyal customer since The Wine Authority opened. Not only do they have great advertised prices (when I can stock up for holidays or parties), but the regular prices are competitive so I don't feel like I am paying too much when I want to just grab a bottle of wine to enjoy or bring as a gift. As a local Realtor, I take advantage of their bottle engraving service. In addition, they create the most magnificent gift baskets that I use as closing gifts. I provide them with some extra "goodies" for the baskets and they do the rest. All of the recipients of these gorgeous baskets are pleased. They get to toast to their new home, and keep the beautiful bottle as a keepsake. I am always treated kindly by their attentive staff. When I first started ordering the engraved bottles, Brandie helped me come up with the perfect design. She worked with me to get the look "just right". All staff members are knowledgeable about wines and will make a recommendation if you need it. The store itself has a clean, well-lit appearance. It is a great addition to Mt. Sinai and vicinity. You will not be disappointed! read more

No stars. The review thing made me give one otherwise it wouldn't have let me post it. But I give them a big fat ZERO! I've been going there for awhile but finally realized that I don't need to be giving my money to rude people who don't seem to care or be thankful that you're patronizing their store. There's is only one person who is friendly - the rest seem like they don't know how to smile. They almost seem bothered that you're in the store. Too bad I do spend a lot of money on wine. Now only going to the Wine Guy- way better prices but more importantly people who are friendly and helpful. Even though I live in Mount Sinai I'll make the trip to Smithtown. read more

Came in for some cold Rose to pick up for friend's party. Friendly fast customer service, in and out. They do discounts for bulk purchases depending on brand. Will be back. read more

I had a bottle of prosecco explode in my left hand. The store too warm. I had glass all over me and it cut my left hand and arm I was bleeding. There was no emergency kit. I was not offered anything off on the 6 bottles that i still bought. I also had brought them to a family member. The bottle was not even opened all the way and the bottle popped open. I Was not offered a bandage. I did use bathroom to clean myself but the lady was more concerned about the glass on floor than a person bleeding ij the store. The only nice thing that happened was a gentleman carried the box out to my car. read more

I usually do not write reviews, but I want to caution that you should stay away from this place. I tried to order a birthday gift, a bottle of wine with engraving. I included expedited shipping with my order, which I placed on a Friday. I never received an order confirmation e-mail, which is typically standard when ordering online, so I took a screenshot of the order for my own records. I received a call Monday afternoon to inform me that the item I ordered was out of stock. There was no credible explanation given for the delay, and no suitable alternatives were presented that would have arrived in time for the birthday. I cancelled the order and asked for a refund. I received no follow-up, and had to send two e-mails before the refund was processed. Very disappointing experience all around. Please do not put yourself through the frustration that I did. read more

SInce The Wine Authority has opened it is the ONLY place where I purchase liquor! The store is well stocked. If they do not have what you want they will order it for you. I have found the staff to be extremely helpful. Recently I underwent arthroscopic surgery on my right knee resulting in weeks of agony that was far worse than being hit in the groin requiring weeks of rest. I barely able to walk anywhere. The staff always carried my purchases to my vehicle without any complaints at all. They never asked for tip, wanted nor accept one. I highly recommend them!!! read more

When you walk into the store their is a counter to the right. Usually an employee is there barricaded behind boxes so they do not have to say welcome or hello. We were looking around, no one asked us if we needed help. When we came to the counter to check out the employee who was at one of the registered pointed for us to go to the next register. No speaking on their part. I paid, he handed me the receipt no thank you for shopping. Even avoided eye contact and starting talking to the other employee. Not a helpful or welcome place. read more

This place had a much larger and varied selection than I had imagined, including a number of wines and liquors I'd never seen or heard of before. They also have a bottle engraving station and the outcome of the products were really fantastic. Not sure about the other review, everyone was extremely pleasant and helpful. I took the advice of the Sommelier and his suggestion of another bottle in comparison of what I was purchasing and it has become my new favorite. Was totally worth the trip. read more

So, I usually patronize the smaller local places, but this time I was in for a RUDE AWAKENING. I purchased some Bourbon for myself with their advertised price, and then the woman behind the counter KEPT the whole newspaper ad (she said it was a coupon). I asked her if she could "cut out" the so called coupon for the Bourbon for her to keep, because my wife wanted to look at the ad for a purchase of wine the following day. She said "NO WAY"....I told her to keep the precious advertisement....my wife and I then went to Markay's Liquors (local competitor) and spent $88.00 on wine that The Wine Authority could've sold us....PS....Markay's allows you to keep the coupon as it expires usually TWO weeks down, wheras the Wine Authority's so called coupon is usually only good for two days.....BYE BYE TO THE WINE AUTHORITY AND THEIR RUDE STAFF !!!!!!! read more

Awesome wine & liquor store! I was looking for a specific type and name of a wine and 7 places didn't have it and could not get it. I spoke to Phil at The Wine Authority and he found it in under 2 minutes on the phone! Not only did he find it, he order me it immediately to receive it. Very professional, great selection and pricing! Outstanding liquor store! Try them out and see for yourself! The Best! read more

I have to say that I really love the look of this place. It's beautiful and the owner really paid attention to detail. I don't normally take time out to leave a review about any place but I felt like I wanted to about this one. The staff was very helpful and very funny. I've gone into that store several times and every time they were really nice. The prices are awesome too read more

Extremely friendly and welcoming staff! They have the lowest prices I have ever seen, love the selections of local wines too! The first time I stopped in I learned that they do custom engravings on wine and liquor bottles and I've been getting them done for every occasion, ask for Brandie behind the desk read more

extremey rude and condescending staff. Store seems well stocked and clean but lacks warmth and personality. Will most definitely take my business elsewhere. read more

Horrible customer service and poor recommendations on wines and champagnes. Staff extremely rude. Went back another time to give them a second chance and my experience was the same if not worse. I will never go back! read more

Really enjoyed shopping in this store. Very easy to find the wines I like to buy and nice suggestions from sales person too. Love the engraved bottles as I like giving a personalized gift. Just an overall good shopping experience. read more

Good selections- miles above any other wine purveyor in Mt. Sinai area! They actually know wine - and their price points are very good!

I just had an unbelievably disappointing experience at this store. I stopped in on my lunch break to purchase 3 bottles of wine as gifts. I was delighted to see that all 3 wines were in stock. However, the Sommelier who rung me up was insulting and rude. I asked him for a specific wine by name and he sighed and loudly taunted "We have better wines for much cheaper". He loudly informed me that the wines I had selected were all corporate wines, and that "We really try to get away from that here." (Then, why do you sell them?) I just listened politely and nodded as he went on to treat me as a low grade moron with no taste when I calmly refused to do a tasting or listen to his recommendations. Is this customer service? Did the Wine Authority not just profit off the the $57.00 I spent at their shop? I don't mind friendly sales people making suggestions, but having someone be so pushy and rude was a total turn off. Seems like they are taking the word "Authority" a little too strongly. I can spend my money in the future where someone will appreciate it. read more