This property management is terrible. After about nine years in the home, both the oven and…read moredishwasher broke down around the same time. The dishwasher wouldn't drain and smelled awful from standing water. The stove also went out around Christmas, which was unfortunate because family was coming over for the holidays. The rental company was contacted, but wasn't able to get in touch with anyone promptly. So, I went out and purchased a relatively inexpensive stove and dishwasher (also an over-the-stovetop microwave). I called and left a message to let them know that I had gone ahead and purchased the items; however, they immediately stated that because we had done so, they would not reimburse us for the appliances, as they were supposed to be the ones purchasing the items. I tried to explain that I had contacted them. However, I was currently without a stove. They told us that because we'd bought and installed it ourselves, they would not reimburse us. Granted, I still had the appliances in the boxes. They said that we would have to send them back, and they would schedule a time to come by, inspect the broken appliances, order the necessary parts, and then return to install them. The problem was that I had the appliances right there. They could have skipped the steps and worked with me. However, that isn't how this company works. They did inform me, however, that because I had purchased the appliances, I could take them with me when we moved out. Due to the Christmas holiday, I kept the appliances I had already purchased. No source of reasoning helped.
Unfortunately, my husband and I separated, and I moved out of the home. I had contacted the property manager through references from my new rentals. He and his adult children remained on the property. A few years later, he was unable to keep the house and had to move out. He failed to pay the rent for the last month, May ($1,967); however, the expense was partially covered by the deposit he put down for the house ($1,450). He made sure to clean and repair everything in the house and was out by June 4th. Also, he left the like-new stove, dishwasher, and over-the-stovetop microwave to cover their loss. He genuinely tried to make things right, as he was unable to work due to health reasons. He should have owed about $500 of rent after the deposit. However, the appliances themselves should have made things even. Mainly because he had been in constant contact with them, and let them know this was the cause of an unexpected health issue. For 11 years, the rent was always paid on time.
To conclude, this company strictly adhered to the book, solely benefiting itself, without considering the situation or the person, and imposed late fees and bogus charges for financial gain. They somehow managed to come up with a balance of $ 2,400. Truly heartless.
