The QT in Sydney is lovely and luxurious! The rooms are very comfortable and nicely furnished. The…read morebig tubs in the bathroom make it relaxing easy. Very friendly staff and accommodating.

This hotel is beautiful and perfectly located. The staff are warm, engaging, and friendly. The…read morerooms are airy and open concept with modern decor. I would absolutely stay here again.

Why doesn't Yelp allow for half stars? I wouldve gave 3.5…read more When ever I travel I always stay at Hyatt. Usually, I feel like the employees emphasize hospitality like always having a smile and going above and beyond when it comes to service. Hyatt has always been just that but in Sydney the hospitality definitely missed the mark. I'm not sure how Australia defines "customer service", we didnt get smiles, maps of the surrounding area or any genuine conversations. Usually the front desk agents enquire about where your traveling from and ask questions like how long are you here for etc. I did notice there was a big conference going on so they might have been overwhelmed but after visiting a few surrounding restaurants I think I'm just spoiled by American Customer Service. Nice hotel, in the heart of Sydneys CBD; I found it easy to get to my destinations like the zoo and the aquarium. So many things to do within a 5 mile radius. They didn't have a pool which was a little disappointed but overall I enjoyed my stay because I was always in the city. Not much to do at the resort which felt more like a hotel for business purposes.

Our cruise travel agent booked us at this hotel to enjoy four days of pre-cruise exploring Sydney,…read moreAU. After being in airports and in flight for nearly 24 hours to get from Honolulu to Sydney, we were glad that our room was available by noon, as we wanted to quickly unpack and grab a power nap before walking into nearby Chinatown, browsing shopping areas and eateries, and familiarizing ourselves with the CBD (Central Business District). Check-in was friendly and helpful, providing information about our surroundings, walkable areas of interest, and pre-cruise transportation arrangements from the hotel to the cruise terminal. Our room was clean, bright, and overlooked Sussex Street. But, hey, we weren't expecting a view of Darling Harbour since we were hardly spending time indoors. Although our room faced busy Sussex Street, we hardly heard any street noise or disturbances below us. Since we're from the US, we brought the appropriate travel plug adapter and power converter, but we also knew we could've asked for one at the front desk or guest services. The housekeeping staff were polite and kept our room sparkling, and we made sure to use the appropriate door hangers so the staff would know whether we were in the room or not when they came by during their cleaning schedule. If we ever return to Sydney, we'd not hesitate to stay here as this location is just a stone's throw (800 m or 2624 ft) from Barangaroo Wharf or Ferry Terminal, to Circular Quay (about 1.8 km or 0.621 mi), or to Chinatown (1.1 km or 0.683 mi). If you're not "walkers," you should also know that Sydney has a vibrant transportation system, including public subways, buses, and ferries.

This was a wonderful stay in great location in Sydney…read more The hotel is located right across from beautiful Hyde park, and the St James subway station is also right across the street. Tons of shopping with both a large shopping mall and smaller shopping streets is also right around the corner. Sydney tower is also right next door and accessible through the shopping mall. The lobby area is attractive and contemporary although not particularly grand. A restaurant is on the ground floor and there is also an art gallery and hair salon connected to the lobby. The room was spacious and quite contemporary in its decor. We had a Hyde Park view, and there is a small side sitting area in the room across from the windows. The standard TV channels are available, although there are no streaming apps such as Netflix on the TV as other hotels are offering. The bathroom is large and features the usual amenities as well as a shower and separate bathtub. The real highlight is the amazing Sheraton club lounge on the 21st floor if you've booked a club level room. It is a large lounge with modern contemporary decor and many different types of seating. The breakfast buffet in the lounge is expansive and featured several hot dishes and numerous cold dishes and pastries. The evening appetizer and cocktail service in the lounge is not to be missed. Complimentary beer, wine, sparkling wine, and cocktails plus innumerable hot and cold appetizer choices. A selection of desserts is available as well. The food choices changed each evening, but there were some repeats. You could really make this dinner if you wanted to. The breakfast options were generally the same each morning but were good. Overall this is a great hotel in a great location, and the club lounge is not to be missed!

My wife and I stayed here our first trip to Sydney. It's a wonderful hotel right across from Hyde…read morepark. Easy walk around the corner to the shopping areas and 10 mins walk to Darling Harbor. A 20 minute walk down to the Opera House easily a lot of things to see on the way. If you are an Elite member and get invited to use the Lounge you'll love the happy hour and the breakfast bar. The Aussies are a wonderfully friendly people and I'd recommend staying here again!

Fantastic location, good service. Walkable to Circular Quay, the Rocks, and the Opera House. Big…read moreRed Bus stop right outside the hotel. The breakfast buffet is abundant and I highly recommended including in your room cost if you have the option.

Amazing location and very helpful staff. Bar open until 11pm with a small but good menu of food…read more Happy hour 5-6 with $2 oysters is a must!

A great hotel upon my arrival in Australia. They were very accommodating and welcoming, and got our…read morerooms ready quickly. The rooms were cozy and clean. Unfortunately, the water in our shower smelled pretty bad. However, the beds were comfortable and water was so kindly provided and available upon request. The hotel is located in a good location, making it accessible to walk down to the water or to uber to quickly and easily to other locations. The breakfast was the star of the show here, though. It truly had something for everyone and anything you could ever imagine. The Nutella and pancakes were the incredible! The upstairs restaurant and bar was delicious. They had a great selection of wine and great bites to share. The duck spring rolls are not to be overlooked!

Great location and good hotel in Sydney. Service was prompt and responsive. We arrived much…read moreearlier to Shangri-La due to red eye flight as we didn't expect to get a room. They registered us in and took my cell to notify me when the room would be available if it's earlier than the regular check-in time. Our luggage was promptly stored by the concierge. Soon after, we got a notification that the room was already available, much earlier than we expected. After getting our keys and going upstairs to check out our room, our luggage was already laying there. The hotel also has a decent size gym though I must say it's not the best I've been to. They do have a very nice indoor swimming pool and jacuzzi. The breakfast is pretty good and has a nice variety. The best part of the hotel though in my opinion is its proximity to a lot of attractions including just a 10 min walk to the harbor and Sydney Opera House. It's located in the Rock neighborhood so lots of restaurants to choose from. It's also only a 10 min walk to George street which is the one of the main shopping and walking streets in Sydney. My only negative feedback is that the hotel seems a bit dated to me and the furniture, bathroom, and carpets need an upgrade / remodel.

This is a big of a walk from most tourist areas you will want to visit. It is a quiet hotel with…read morelarge rooms. It's clean and up to date. Staff was good. We stayed here using points. I wouldn't pay to stay here because I would want to be closer to the action. We didn't dine at the restaurant because it was pricey. Breakfast is not included.

I only really found one flaw of this hotel and it's the entrance. The big revolving door is way…read moretoo close to the check in counter and queuing up to check-in is a pain. This means that if you aren't trying to go to the counter, just trying to go back to your room, a lot of times you have to navigate through annoyed people. I think this would work for a smaller, less busy hotel but this hotel is neither of those things. However, if this is the only real flaw, then this hotel is a fantastic one to stay at. I'm not going to lie, the reason I chose this hotel was the price compared to other Marriotts around Darling Harbor. The train station is very close, but we actually didn't even end up using the train system, we walked or Uber-ed when tired. The walks to the harbor are not long and very interesting, with what seem to be a lot of great places to eat and drink on the way. The actual area around the hotel has a lot of good food and shopping options as well. We got in early, around 10am, and they did not have a room available for us yet. However, the person who pre-checked us in, Noah, called by around 1pm to let us know our room was ready. We were enjoying a movie at the mall next door at the time but it was nice to know they worked fast to get us in. I really appreciated that. The rooms were clean and modern with nice views. The only thing I wasn't a huge fan of was the door. It felt small and tight but the room itself was spacious with a large window. The drapes are great at keeping that beautiful sunshine out while you're sleeping. The bed was extra comfy and I appreciated the cream in the fridge for coffee. The bathroom was lovely, with plenty of counter space, a nice toilet and a good shower. The water pressure in the shower wasn't the best but we made due. Every employee, from the check-in counter to the house people were great. Always a friendly face and so hospitable. Absolutely will stay here again if in Sydney.

I wasn't feeling the Vibe at this Hotel at first. Our rooms, were old, dusty and outdated. They…read morelooked nothing like the pictures we saw online when we booked it. My Sister-in-Law told the Front Desk the same thing, that we weren't happy. They immediately apologized and said, they were under construction that they were currently updating rooms. The Manager gave us new rooms that were upgraded. Big difference in rooms, sorry forgot to take a picture of the outdated room. The newly upgraded rooms were much nicer, it gave me a shabby modern feel. Comfortable bed , marble Bathroom and mini Refrigerator to name a few things. Customer service was polite and swift in their response. They also have a restaurant called the Curve inside the Hotel next to the lobby. This Hotel is located In Chinatown, it's close to shopping, Restaurants, and is walking distance to Sydney Harbor.

I liked my stay here. It's a 5-minute walk to/from Museum station. It's close to Chinatown, Hyde…read morePark and plenty of good Thai restaurants. They have a gym, rooftop pool, and a restaurant. It's a boutique hotel. Bright, modern and lots of colors. My room was very spacious and clean. Flat-screen TV, lots of full-length mirrors (which I loved so much), mini bar, fridge, and good toiletries. Wifi isn't free here.

Decent stay in downtown Sydney. Very centrally located with tram and metro stops just steps away…read moreand right across the QVB. The rooms are comfortable and there's filtered water in each room which is convenient. The hotel restaurants are just ok but there are a glut of options in the area. Would stay again.

the hotel is beautiful. service is ok. they pride themselves on maintaining a stuffy vibe. Im the…read morehighest tier member & denied access to complimentary breakfast on the executive level because i was wearing a tory burch sandal. I was dumbfounded... especially since my husband saw someone inside w/an actual house slipper. This left me with a bad taste & made me not want to go back. I was there a week in the largest suite too... they need to calm down. It was however very convenient to shopping & eating. Great location for that! Sydney is a beautiful very clean city.