Matt and his team are exceptional! I continue to be amazed at how responsive they are, and their…read moreknowledge and expertise is as impressive as the servant attitude they consistently convey. I recently referred my neighbor, and as expected he thanked me for the great service he received (and is happily now part of the Portz family)! If you want an agent that is ALWAYS there for you, call Matt.

I have used this office for car insurance ever since I started driving in 1975. When Matt Portz…read moretook over (how man-years ago?) there was no interruption in excellent, friendly service. Since that time, I have dealt primarily with Sandra Sauceda, and she has met or exceeded expectations every time I have needed anything.

Dealing with the adjuster assigned to my homeowner's claim was a nightmare from start to finish…read more Little did I realize how useless my agents would be. The claim was filed on April 2nd. We were told that the adjuster would contact us in 24 hours. Didn't happen. I asked for help from my agent and was told they could only send a request to have the adjuster contact us. Still no response. Finally after 5 days I finally heard from the adjuster. He said he was scheduled to do an inspection on a certain day. He didn't show up. Another week went by because he said the roof was too steep for him to climb and he would have to contract an independent company to do the inspection. Finally, the inspection was done on April 17th. Now we were waiting for the adjuster to submit an estimate. Another phone call/vm from me to adjuster on April 21st. He did return my call on April 22nd with estimate. I can see why reports say State Farm is loosing business. The whole process has been extremely stressful. I am looking at other insurance companies and careful reading reviews. I'm done with State Farm.

I've been a client of Matthew's for years and he has always been professional even with my…read moresometimes seemingly-frustrating questions and requirements. I've never needed to use my insurance, but I have peace of mind knowing that if I did need to use it, I'd be in good hands. There have

The absolute best experience that I have ever had for not only my insurance policies, but all my…read morebanking needs as well! I've saved so much money on my insurance for my car, my apartment, and life insurance with this office! I'm not sure what I would have done if it hadn't been for all the wonderful staff that taught me about State Farm Bank, and gave me the opportunity to lower my car payments by refinancing. This office is the absolute best from their sales team that informs you about every option you have for your specific needs, and the amazing service team that is so accommodating to changes I ever needed to make to my policy. Of course thanks has to also be given to the agent himself, who always puts the customer first. I've been working with this office for many years, and absolutely will be working with them for many more!

Poor customer service provided, difficult to work with. They seem confused by refunding money from…read morea cancelled policy.

Was with them for a few years. Repeatedly had inquiries they said they needed to find an answer to…read morebut I never got follow-up. When adding my daughter to our policy as a newly licensed driver, she also had some questions regarding her portion of fees, and was told she'd get a call back with the breakdown. Nope! They requested documents from me that were not relevant to my policy, like info on my son who they enrolled in the safe driver program that I had declined. Repeatedly asked for a copy of my oldest daughter's policy, though she lives out of state and has had her own insurance for 5 years. I cooperatively sent a picture of her insurance card. They insisted on the declarations page. Not happening. When I asked why they needed it, they said they didn't know; corporate was insisting. I asked for a contact at "corporate" but unsurprisingly, never got it. A week or 2 later, I got a letter saying they were dropping me for not providing necessary paperwork. I beat them to it, thankfully, and secured a different and less costly policy. In the meantime, when my policy was up for renewal, they actually sent me a bill! Completely absurd, incompetent, disorganized. Two stars for a few people in the office who were nice and put some effort into it. I don't know one man's name, and Bob Seaborough, who I initially contacted, were both helpful. I don't think Bob is there anymore.

From the owner: The mission of the Andy Roethele State Farm team is to provide reliable insurance coverage for the…read moreentire state of Texas! Our office can help with auto insurance, homeowners insurance, renters insurance, life insurance, small business insurance, retirement planning, and much more. Stop in to one of our convenient locations in Highland Village and Plano or get covered today

Matt helped me get auto insurance quickly and affordable I highly recommend him. I've known him…read morefor many years. He is honest and trustworthy!

We have had an amazing experience with many questions and claims for Matt and State Farm. Highly…read morerecommend!!

I have been with Gary Peppers State Farm for over 10 years and I stay loyal because he and his…read morestaff treat their customers like family. I am currently working with one of his employees (Lesslie Rodriguez) and she is fantastic. She is very personable, knowledgeable and just a friendly person to work with. If I have a question she can't answer she will find out the answer pretty quickly. I will definitely stay with Gary Peppers State Farm office as I completely trust them.

Absolutely horrible experience with them. Been a loyal customer since I was a teen never had an…read moreaccident and had some issues since adding my husband. The fact that I found out through email instead of a phone call that I couldn't add him felt impersonal and rude. Don't recommend this agent and his team at all.

You will have so many issues and make sure you email so you have proof. Jim is never around unless…read moreit comes to sales then all of a sudden he is around to talk with. I sent him email that never got return or answered. He was out of town but I guess he never came back into town. Look for a different agent and you will thank me later in life.

This is probably the worst State Farm agency around. I have issues with my billing each and every…read moremonth. I've tried to be understanding to the revolving door, but it's time to move around. Jim Bridges is never available to speak with his customers. However, he's very accessible when he's trying to sell you a life insurance policy. Don't fall for it!!!! The entire office are liars. DO NOT I MEAN DO NOT get insurance through this agent. He will take your money and treat you like a stranger. My entire family had business with this agent. They have taken their business elsewhere. I'm the only dummy that stayed. I'm fed up for the last time and I refused to continue to give this agent my business. Jim Bridges does not care about his customers or their needs. If it has a dollar sign in front of it he's your best friend. After that you never see or hear from him again. I understand he's busy but I've worked for an Allstate agent and he made sure his customers were 100% satisfied. I made a huge mistake leaving Allstate. Jim Bridges you should close your office take a couple of leadership classes. YOU ARE HORRIBLE! I wish I didn't have to give you this star. You deserve 0.

I am honestly so over this place…read more I set up my policy with them last year and was paying over $480 for one car. I was told that adding everyone in my household would lower my rate. Later, I found out I had actually been paying an extra $100 per month to have my younger brother added to my policy. He does not drive my car. The only reason I agreed to add him was because I was explicitly told it would reduce my payment. When I asked for an explanation as to why I was told this, they had no answer. When I asked how much extra I had been paying because of him, they said they would "look into it" and I never heard back. Canceling my policy was an absolute nightmare. Even after requesting that all policies be canceled, I continued to receive letters. I later found out my life policy hadn't been canceled because it's supposedly "separate," which was never clearly explained. I canceled that as well a week or two ago, yet I am now receiving emails saying I missed a payment on a policy that should already be canceled. They pulled the exact same stunt on my mom, telling her it would be cheaper to add my brother to her policy which was also completely false. This feels incredibly misleading and dishonest. If you currently have a policy with them, I strongly suggest you double or triple check exactly what you're being charged for and why. Ask questions and don't take their word for it. Coming here was one of the worst mistakes I've made. I switched because I was told it would be cheaper and as time went on it would lower only for it to go up when the policy renewed and I couldn't have been more wrong.

My time with them was not good. I filed a claim for my roof. They sent an adjuster, feedback, there…read moreWAS hail damage to the metal vent covers but not to the shingles. Interesting. My contractor and me reached out multiple times to speak to Tim or have him contact us. He never did. I was told in an email that if I want to talk to Tim, I had to email him. Tim and State Farm have no problem taking your money, but you will get no support, and the claims people will fight you tooth and nail to prevent providing you coverage. It is my opinion Tim's cowardice prevented him from having difficult conversations or supporting his clientele, let alone returning a phone call. Don't waste your money or time with State Farm or this agent. The only redeeming experience was the ladies that work in the office.

A lady ran into our Honda Van April 23, 2024 damaging it. State Farm Claims towed our Van away and…read moreafter delay tried to send me from home in Fort Worth to NW Oklahoma City for a rental vehicle! (Anette or Donna tried to help.) SF Claims ignored a letter on fair market value from our Certified Mechanic who had serviced the Van since new, it was also low mileage, SF ignored it. SF made a low-ball offer on our Van which I refused and I asked them to return our Van. Also said they were "taking the rental vehicle away". (Nice pressure tactic, right?) After THREE written demands for return of our Van over months still our Van was not returned! (I am a disabled Vietnam Veteran and a large Army green three-wheel recumbent bike was custom built for me to strengthen my legs weakening due to Agent Orange. I needed our Van to transport our two bikes.) SF produced a ridiculous $14,000 estimate on our Van which included things it did not have and a model it was not! I bought a vehicle for $20,000 cash to have a vehicle to temporarily replace our Van and insured it with a different company. A Lawyer colleague offered to help me, he immediately wrote a demand to SF Claims. Our Van was finally returned AFTER OVER FIVE MONTHS! It was returned with a broken windshield I had replaced ($400), a siphoned gas tank and interior mold where rain water had leaked in. ! I had the 4/23/24 wreck damage repaired for $3,250 cash not even close to $14,000! I also had to buy a $200 Engine module because the "Van had sat too long". Our Van is fine now except for the remaining cosmetic damage caused by SF not by the lady. I FINALLY received a Check from SF for property damage and loss of use of our Van 13+ MONTHS AFTER THE LADY HIT ME ON 4/23/24! My Attorney wanted to sue SF for Unfair Claims Settlement Practices and Deceptive TradePractices but I did not want to be involved in litigation with SF for 2-3 years. I have been a SF Insured for over 50 years, about 40 with Alan Zimmerer, and I have NEVER caused a wreck. I have easily paid over $100,000 in premiums. Due to SF Claims I have lost confidence in SF! And in Alan, he is NOT MY AGENT, he refused to help me and clearly proved the sole Agent he is. After months and I HAD TO accept help from an Attorney, Alan said he couldn't even talk to me. He didn't help before either to my knowledge. Beware-- Alan is NOT your Agent! I no longer view SF as "a good neighbor" or being there to fairly help me and our family. My wife a University Graduate Chair and I longtime attorney are leaders in our community and church, we will no longer recommend State Farm. If they treat us this way, how do they treat others? We treat snakes in the grass with great caution. The same from now on with State Farm. Caveat Emptor.

Very friendly staff, great phone response and they are there when they post their hours (not like…read moresome other agent in town) ... close to UNT campus and helpful. They shopped for discounts and found me a great rate with a strong company. Thanks Alan.