I wish I read the reviews on here instead of Google before coming to this place…read more.. If i could give this place negative stars I would. AVOID THIS URGENT CARE AT ALL COSTS - Completely Unprofessional and Negligent!! I've never written a negative review before, but my experience with this urgent care was so unacceptable that I feel obligated to share it. I visited on February 5th for vertigo and was met with a series of issues that reflect gross mismanagement and disregard for patient care. 1. Two-Hour Wait in a Room With No Explanation After being taken into a room, I sat for two full hours without any communication from staff. No updates, no nurse, no doctor--just left sitting there. That alone would have warranted concern, but unfortunately, it only got worse. 2. Wrong Blood Test Results As someone on an immunosuppressant, my white blood cell and vitamin D levels are always low--this is well-documented. The results they gave me were completely normal, which immediately raised red flags. I followed up with my neurologist the next day and had my labs redone. Sure enough, the new results matched my usual levels--not the ones provided by this urgent care. This suggests either a mix-up or a serious error in reporting results. 3. Prescription Nightmare I was prescribed Zofran for vertigo I have been having for days and was told it would be ready within an hour. The pharmacy never received the order. I had to call multiple times over FOUR DAYS (Wednesday through Saturday), and each time I was told it would be sent over. I finally got my medication five minutes before the pharmacy closed on Saturday. Absolutely unacceptable for something that should have been done the same day and was left dealing with my symptoms without medication. 4. Unauthorized and Mysterious Billing Then, on May 22nd (over 3 months later) I was suddenly charged $164 from my bank account without any prior notice or explanation. When I called, I was rudely told, "Well, that would be your deductible..." My deductible for urgent care is $50, not $164. And even if there was an issue, why wasn't I billed at the time of service instead of nearly four months later? I called to dispute the charge and was told someone would call me back. No one ever did. At this point, I've involved my lawyer because this kind of billing practice is highly questionable, if not illegal. This urgent care failed on every single level. Communication, accuracy of medical testing, timely delivery of care, and responsible billing. I should have written this review after the prescription fiasco, but the billing issue was the final straw. If you value your health, your time, and your money, go elsewhere. This clinic has demonstrated a complete inability (or unwillingness) to provide even basic patient care. They do not do their jobs, and I do not trust them, and definitely will never step foot in this place again.

I got seen right away, the providers are knowledgeable, and they called the next day to check on…read moreme. Great service.

the doctors and nurses at this hospital have been top notch. the issues my Mother and myself, keep…read morerunning into center around the para professional staff. they act like patients are an annoyance, are incredibly miserable and know it all. I leave wondering why we even go back but we like our drs very much. rude, dismissive and arrogant just about sums it up. I am talking about the individuals that do inpatient/outpatient registration, check in and out for specialists, etc. I do apologize for the staff I have not met but these others do you a terrible disservice.

This is the worst hospital in the area. If I was dying I would still go elsewhere. I called 2-3…read moreweeks ago to the urology office to make an appointment for issues I was having, no one answered so I left a voicemail with all the proper information and I NEVER got a call back. Never heard from a single god damn person. Not to mention my mother was diagnosed with cervical cancer a year or so ago, and this hospital sent her home from the ER 3 times with excruciating lower abdomen pain, telling her that there was nothing wrong with her. These are the most incompetent doctors and nurses to ever come out of the healthcare system. Avoid at all costs, it might cost you your life.

Start to finish. Welcoming , reassuring. Clear…read morecommunication and explanations! Each member of the support staff and the professional personnel are to be commended for the work they do.

I want to start out by saying that I had a problem and I needed a mammogram immediately but when I…read morecalled I was told I needed to leave a message for someone and that she would call me back . She called me back 2 Days Later yes 2 Days Later and told me she could not schedule me a diagnostic mammogram without me having a previous mammogram. The previous mammogram was out of state and it would take 3 weeks to get but they DID have the paperwork/REPORT. They needed the scan. I tried to get the previous scan quicker but I couldn't. I call back and left a message for this woman telling her I was in terrible pain and that I tried to get the previous scan quicker but it would still take 3 weeks . This is the Clincher I never got a call back. So I called a different place told them I haven't had a scan in 8 years and I got in. I gave this place a one because it took two days to get back to me originally and then I never got a second call back. I thought when you had an emergency they would get you in quicker not a chance no one cares I mean they don't care

Compared to LVH, this is the best care you could receive in Scranton. 5 stars in Lackawanna county,…read moreprobably 3 if compared nationally. They took care of my mom which is more than I can say about Lehigh Valley Hospital in Dickson city. They completely dismissed and discounted my mother's complaints and sent her home with a broken bone in her spine. Fortunately, the doctor's here took a fresh look and found this fracture and a couple other problems that had been ignored by her other primary care doctors. The ER Dr. White was amazing and had wonderful bedside manner. He actually seemed to care, how incredible is that?! Nothing like getting a full explanation on the current care and future plan for helping my mother get out of the hospital and continue on in her golden years. Everyone was great during our visit to the ER and we appreciate all the loving care my mother received here.

Okay. This is a hit-or-miss when it comes to emergencies, but for the most part, I received decent…read morecare here and all the necessary testing was done. Superior to Dickson City LVHN where I was treated like a liar when I fractured my leg. Thank you GCMC.

My husband visited the ER in Wilkes Barre location after falling and hitting his head, he had a…read morescan or X-ray of his head only. He was discharged . The next days he wasn't getting any better and returned to the ER because he couldn't walk or use his arms at all. After returning for the second visit his was admitted for Spinal Stenosis, after MRI his entire body. A few days later he had two surgeries on 2 separate days and they both went well. The after care was the problem . The hospital seemed understaffed and his pain management and toileting needs weren't handled well at all. He was transferred to another part of the hospital where the nurses weren't as busy, that was a complete fail. He needed help with the urinal because he couldn't grip or pick up anything at that time. The call lights weren't answered in a timely manner and resulted in him urinating on himself and all over the floor more than once. He was also accused of being inappropriate because he grunted at the end of urinating trying to assure he emptied his bladder! Somehow the nurse and or CNA's took the grunt in a sexual way . Kwaniqua (she goes by Nikki) was the only hands on employee that didn't take that the wrong way. When I arrived from NY my husbands was filthy and there was sticky urine all around his bed. I bathed him and shaved him but he couldn't wait to leave there. I work in healthcare so I was really bothered by the condition of his room . I'm unsure who's job it is to call house keeping but every employee that entered the room had to know the floor needed to be cleaned! The discharge was pretty smooth except his disability paperwork wasn't forwarded to the surgeons office and as a result he didn't get paid. We had to drive back to Pa for a virtual visit because the surgeons license is for PA only, not a big deal but the lack of communication was. 3/13/2026 we're still waiting for paperwork because of a release that was needed. So many balls were dropped related to getting these papers filled out I'm still baffled. Thanks to Bailey in the Orthopedic Office for picking up the ball for the rest of her fellow employees and employer! It took Bailey one day to figure out what many couldn't for whole 60 days. We have the portal set up, paperwork uploaded and his 2nd follow up appt scheduled , all within 24 hours!

Very professional care provided by all their staff. They also communicate via the website : my…read moregeisinger.org I am very pleased with my Geisinger doctors, nurses, physician's assistants, nurse practioners , clerical and business, scheduling staff, and medical secretaries.

Super impressed a the quality of care, wait times and overall experience at Lehigh Valley. This is…read moremy first time here, usually I go down the Scranton, but my family member needed care quickly. The wait time was quick, she was triaged in just a few minutes and being treated just a few minutes after that. The facility is really clean and everything looks new and well taken care of. The team taking care of us was great and addressed all of our concerns. I'm definitely considering switching to this network next time someone in my family needs care!

Unfortunately, there is no possibility to give zero stars to this so-called medical facility. I…read morewould recommend staying as far away from this hospital system as possible because they do not care about their patients and certainly don't care about finding out the root causes of illnesses and other medical conditions. My mother had been here two times previously in the past week and sent home with a prescription for pain saying there's nothing wrong with her. Fast-forward one week when she is in excruciating pain and we take her to Geisinger community Hospital in Scranton and they found that she has a broken bone in her spine. They also found she has an infection and a couple other issues that need to be addressed, but we're completely ignored and dismissed by the other hospital. We are considering legal action due to the negligence of the hospital, doctors and staff.

Waited for 2 hours, was escorted back and they took a flu and covid swab as precaution. First nurse…read moreleft room, PA-C came in and instantly complained that I wasn't wearing a mask (there was no instruction to). I tested + for covid even though I tested neg at home. She talked down on me the entire time making me feel dumb for not wearing a mask and not "thinking about other patients" even though I tested neg at home and no one else had masks on. She then left the room and I could hear her out in the hall complaining to the other nurses how rude and unthoughtful not wearing a mask was and how dumb of people to not go out in public without one.. she then came back in and talked down on me AGAIN for not getting my flu shot but I work from home and opted out because I'm not around people only for her to tell me "well you must not be that quarantined if you got covid". Gave me my papers and I left. I will not be back. Poor quality care. Didn't even take my temp or other vitals or gave me a work up. As soon as they got the +result they stopped giving care.

Horrible bunch of assholes at this place. Sign says they are closing at 5 for a staff meeting even…read morethough they are supposed to open until 7. How often is there a 2 hour staff meeting? Then, what makes it worse, I'm here at 4:40! One person in the waiting room and I can't be seen within the 20 minutes! Then your not closing at 5 are you? This place needs new management.

Came here as a student & did rotations on the overnight hospitalist team and also another rotation…read morein labor and delivery. I enjoyed my experience here compared to Wilkesbarre general hospital. Everyone swears by the deliciousness of the smoothie bar (I personally never got it tho). Beware this is trauma center so the ED can be very chaotic at times with long waits for beds but they get to you eventually based on the severity & level of care needed to make you feel better. The labor and delivery ward here is the really good compared to the others I've been to; it also has a Nicu for babies. (But if I had to choose a place to deliver, Geisinger CMC in Scranton labor and delivery is so much nicer but better suited for moms with uncomplicated pregnancies as they don't have a NICU.) My main downside to coming here was how far away the parking lot was & can be challenging to find a closer spot. But to help they do have shuttles that runs till about 4am & can pick you up and take up to the front of the hospital.

The ER is a horrible place and the staff are not friendly. My sister was told she may be septic and…read morewe have been sitting in the waiting room for about 4 hours and she is throwing up constantly and all they do is ignore her. This is a poor excuse as a hospital. We will never come here again!!