BEWARE!!! I reserved massages for THREE well in advance. Arrived 15 minutes prior to appointment…read more Received only a blank stare from receptionist who spoke very little English and said we did not have appointments and that they had only one masseuse today. Denied taking the reservation at all. NOT PROFESSIONAL BUSINESS! Zero star should be an option.

Very friendly staff and I received an excellent massage Both thorough and relaxing. I was achy when…read moreI arrived, but not when I left.

Long established business with a decent service and fair price. Rooms are clean and open, staff…read moreare polite and attentive. They can read your muscles as they work and although it might hurt occasionally the end result is superb. I have trouble with my upper back, it's an age and occupational hazard. Great place.

Summer was amazing in my 60 minute massage. Price was fair. I will be back on a regular basis. Most…read morespas on the island are uppity and expensive. This is "for the locals"

My wife n I got a 60 min couples massage. They don't have a room where you can both be in…read moretogether. No paperwork n no questions in the beginning to figure out what were the issues or problem areas. My masseuse took 1/4 of the time pressing down on the sheet over my body. I wondered if she would ever start the massage. My wife's wasn't any better. BL - we'll never go back.

I just had the best massage of my life from sue. She is AMAZING. She stretched my back, and…read moremassaged out all of my knots.

My partner and I celebrated our 3 year anniversary by getting a couple's massage here. He was…read moremassaged by Sarah, and I was massaged by Savannah. Both of our experiences were tailored to our needs and were perfect. We will be back.

I've had massages all over the world and would easily come back to Savannah to get another deep…read moretreatment from Sarah, truly awesome and healing.

It was the day after my birthday and the ladies at the spa gave me an extra special surprise with a…read morecomplimentary hot stone massage and a gift bag full of goodies. ElizaBeth my therapist was amazing. very in tune with what I wanted. 100% recommend!!

The spa is small, but clean, bright, and tranquil. Tucked away in the JW Marriott Powerplant…read moredistrict, you can visit here during your hotel stay or make it part of a shopping/dining day. I had the CBD oil massage (80 minutes) with the scalp massage incorporated in. I hate that most spas won't let you do a service in addition to, rather than making it part of your allotted time. That being said, the scalp massage did not impress me and next time I would skip it. But I think the CBD oil really did lend to relaxing me. I was also impressed my spa professional didn't forget my feet and gave me a bit of a foot massage. The room was dark and tranquil. The robe was cushy, fluffy, and luxe. And it was big enough for someone my size. The locker room was clean and had a shower and vanity if you needed to get ready to go somewhere after your treatment. The spa bed was comfortable and the waiting area was velvety with a dark, relaxing color scheme. They had lemon water, coffee, and snacks. Kate was professional, and though maybe a little heavy on the elbow, she listened when I told her too much, and did a great job overall. A little sore, but felt better afterward. The front desk staff was also attentive and helpful. They offer various types of massages, CBD, prenatal, hot stone, scalp, foot reflexology, etc. Prices are pretty on point with the market average. I like that employees get a known amount up front. My service was 315 for 80 minutes massage and scalp treatment, then Kate got 63 dollars. I chose to tip a little extra, but I like knowing she is being paid a living wage up front and I could choose to tip extra or not.

Great job would Go again…read more I felt so relaxed next day The ladies were so nice and polite

I booked appointment with LoLo for a 1 hr Swedish message. She did a fabulous job working out the…read moretightness in my neck and shoulders. She was very attentive to the pressure and modified accordingly. She used different techniques on my shoulders and back that felt great and relieved lots of tension. LoLo was very friendly and professional throughout the treatment. I will definitely be back! Price for service was a good value.

1 Star - Dangerous Negligence & Lack of Care My Background:…read moreI'm an internationally recognized spa industry trainer/consultant who trains spa owners worldwide. Former spa owner (15 years), published author of "Customer Service Is Not Rocket Science," and luxury travel specialist evaluating spas globally for high-end retreat guests. I literally train the industry on exceptional spa service. In all my years visiting/training spas worldwide, I have NEVER experienced this level of negligence or injury. What Happened: During my massage, I experienced a significant injury when the therapist inappropriately pulled my neck in an improper range of motion. Pain was immediate and severe. Most Alarming: Left Alone While Injured I was left on the table briefly paralyzed and unable to move. I stated this TWICE--that I could not move and was in severe pain. The owner never came to check on me. The therapist kept insisting I get ready for my next service. I struggled alone to get up, get dressed, and walk out in excruciating pain. When I reached the lobby barely able to move, the owner sat with arms crossed, showing no concern. She didn't introduce herself, didn't stand to address me, and treated the situation with complete indifference. Blame-Shifting Instead of Accountability Both therapist and owner repeatedly implied the injury was my fault--a pre-existing condition--despite: Never experienced this injury before Felt the exact moment of improper technique Intake paperwork noted no prior neck injuries This was clearly negligence, not pre-existing Complete Lack of Accountability After Injury: No accountability - Owner treated me like I was taking advantage, not as an injured paying customer Broken promises - Agreements to issue refund check were never honored No empathy - I incurred $500+ in medical expenses (doctor visits, co-pays, treatments, travel), owner showed zero concern Refund mishandling - After agreeing to issue check (my card was cancelled due to fraud alert from unknown charge from this spa), owner issued refund to cancelled card anyway without informing me Boundary violations - After requesting all communication via mail, owner disregarded this professional boundary Industry Expert Perspective: This Is Dangerous As someone who trains spa owners worldwide on safety protocols and duty of care: this establishment presents a serious safety risk. In my training programs, I teach what to do when clients are injured: Immediately check on them Offer assistance Show concern and empathy Take full responsibility Follow up to ensure wellbeing This spa did NONE of these things appropriately or timely. Instead, they left me alone, showed indifference, and blamed me for their employee's negligence. This spa would never qualify for my curated collective and represents everything I teach spa owners NOT to do. Awards Don't Equal Quality Service This spa has been voted "Best Day Spa in Pooler" multiple times, yet other reviews cite consistent customer service failures. As someone who trains spa owners on truly award-winning service: awards mean nothing without the fundamentals--safety, accountability, communication, and genuine care. Real excellence is how you treat people when something goes wrong. The One Bright Spot The only person who demonstrated professionalism and genuine customer service was front desk staff member Becky. She kept her word, followed through, and treated me with respect. She's the only reason this isn't zero stars. Bottom Line I attempted to resolve this privately with integrity. I'm a woman of faith who prayed about this situation and hoped to resolve it as fellow believers and businesswomen (I'd even patronized the owner's faith-based coffee shop). Unfortunately, I've been consistently disregarded, invalidated, and treated as an afterthought. I cannot recommend this spa. If something goes wrong--and based on other reviews, this isn't isolated--you'll be on your own. As someone who visits spas worldwide and trains the industry on excellence, there are far better options that value clients, prioritize safety, and understand basic customer service. As someone who has trained countless spa professionals worldwide and created industry standards: this is not just poor service--it's a dangerous failure of the most basic duty of care. Please be cautious if you choose to visit this establishment.

I took my wife here for a couples massage for her birthday. She has been to many spas before, so…read moreshe had a good sense of what to expect. The front office staff were very friendly and welcoming, which we appreciated. However, the actual massage experience was somewhat underwhelming for both of us. In fact, certain areas felt more aggravated afterward rather than relaxed. My wife also mentioned that at most spas, there's usually a space to sit and unwind after your session, but here we felt like we had to remain in the lobby just to drink water, which took away from the overall experience. During my massage, something was placed over my eyes that I initially thought was a towel, but later found it was I believe was the cover of the head rest. My wife did not have anything placed over her eyes, so the experience seemed inconsistent. I did leave a tip, but overall, we're unsure if we would return. Seemed a bit overpriced for what we received

Strange experience. She cancelled my first appointment because she insisted that I wrote something…read moreabout having "deep vein thrombosis" on the intake form. I've never heard of deep vein thrombosis. I've definately never had it. She didn't seem willing to consider that maybe there was a mistake in her records. Could have been a one-off mix up but very inconvenient for her to cancel me at the last minute because of the mix up. No rating on massage because I haven't had a chance to work with her. On the plus side, website and booking experience was flawless.