I was approached on social media by a company that had been hired by Z Hotels to post fake reviews on Google etc. They offered to pay me for each 5 star review I write. This practice is clearly illegal under UK law and violates Google's usage policies. I would never stay in a hotel that needs to illegally hire people to write fake reviews to persuade people to come! This clearly casts doubt on any 5 star reviews this company has online. read more

My husband and I stayed at the Z hotel Gloucester Place for the first week in August and cannot say enough good things about it. There was a problem with our room at check-in, but they promptly resolvedthe issues and we could not have been more comfortable. Very accommodating in every possible way, the hotel is very clean and the location worked really well for us. read more

Stayed (well sat awake all night) at Z Hotel Shoreditch. There was what seemed to be an almighty racket hammering through the walls at various stages of the evening through to about 3am. I turned off the AC that time and there was one more incident and then it stopped. The hotel was busy and I couldn't get moved. It kept me awake all night. They then tried to bargain with me about how much compensation I wanted and offered me 50% off or a free night. Unfortunately I didn't sleep at all and i'm not sure how they feel that I should have to pay for any of it. I've provided time and location based recordings of the noise but because maintenance didn't hear it today, I'm pretty much sure they're accusing me of lying. I don't want another stay at one of these hotels, I want my money back for the crap nights stay. Don't bargain with me because as the manager who called me said. We have to pay to clean the room. There was old coffee stains up the wall and the tea tray is shoddy and dilapidated. Never mind the dust in the room across the top of the TV. I have been in hotels myself for around 12 years. I was the F&B Operations manager for a 5* property. I would NEVER bargain with a guest. I would certainly NEVER say that maintenance couldn't hear the noise so i'll give you 50% off!!! Go check into the room on a busy night. Turn the AC on and just go bloody sleep there. Then pick up the phone and call me a liar. I've offered to send the date and time stamped video and sound file. I recorded it and then went straight downstairs to the night porter. They need an overhaul of guest services in that hotel read more

A modern and clean hotel in a good location. Staff was very friendly and helpful and I did enjoy the included breakfast a lot. When it comes to my room, things get a little less wow. First of all it was so tiny, I had so sit on the bed or enter the bathroom, to be able to close the door. Anyways this didn't bother me too much, my suitcase did just fit in and I didn't come to London to stay in my hotel room all day, so.. :-) Still, it was freezing cold in the room, and setting the aircon to 25 degrees did not help. I felt like it made the room cool down even more(?!). TV is huuuge though, and has great channels. What bothered me at night were the bright bright buttons (see picture) that let you switch on lights. A very modern thing which I usually appreciate a lot... unless it's right next to my head. Also there was weird constant noises, couldn't really tell where they were coming from. Aircon was turned off, so it must have been sth. different. The beds are super cozy I have to add and I especially love the pillows! All in all I did enjoy my stay and luckily got home so late and tired every night, that nothing could keep me from having a good sleep. Oh and last but not least they offer free wifi, which works fine. read more

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Yes! I just changed from staying at an AirBnB apartment in a small room to staying at this fantastic hotel! And although I was too early, they still managed to find a room for me, that was already made-up. But oh, it's rather loud in here. From the loud air-con making funny noises to the people running along in the hallway outside to the phones ringing in the room next door, its definitely not for people who need their perfect peace and quite to sleep. Yes! The bathroom is a modern, stylish box thing made of glass, that has everything you need, perfectly small to fit into this tiny room, but enough space to take a nice shower. But oh, the glass doors don't entirely close, meaning while you're sitting on the toilet, the door is always slightly ajar. If you happen to be staying in the room with someone else, that might be a bit awkward. I thought it was weird, although I was staying there on my own. Yes! There's a tea kettle! You can basically make your tea or coffee from the bed! But oh, right next to the tea kettle are the controls for the air-con. And they are just infuriating. One dial up, it's too warm. One dial down, it's freezing. Ugh! Yes! Yes! But oh... So much potential, but plenty of little snags. Nevertheless, considering the relatively low price for a London hotel, this is definitely worth 4 stars! read more

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I was into it. They started off well by telling me I'd been upgraded to the family room -- I'm not sure what that means, or why I was chosen for greatness, but I was into it. Who doesn't want a room that has the grandest form of bunkbed you could imagine? Although my plan to switch beds in the middle of the night didn't happen (if only I'd stayed two nights) I've got to say that the cubby king bed at the bottom was a cave of comforts. Loved that I could roll over and switch the kettle on in the morning and loved the TV within the den. Other notes include an impeccable bathroom, delightful staff, great lobby music (I tried to shazam but failed!) and a fab little cafe/eatery. You can buy beer after 11pm to take up to your room, which I enjoyed immensely. They also have Fentimens soft drinks, which always delights me. There are but two reasons why I didn't go for five stars, and one of those isn't really fair. The first is that it's hella pricey (£230 odd a room) -- this isn't really fair because it's London and the alternative was £400. But I'm a northerner now so I can gripe about cash. The other reason is that the Italian flat bread sandwich was plain horrid; it was cooked to cardboard status (although I imagine even if toasted less the bread wouldn't be a treat) and I just didn't love the taste of the ham. Don't want to end on a sour note, as it really was pretty awesome, so I'll say this: for a little boutique hotel, given the price and location, I'm not sure you could do better. I even reckon that it'd be a decent hang for a coffee and a Wi-Fi, if you're not in the mood for lunch! read more

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The z hotel is in what only can be described as a prime location near old street tube. The whole place has an ultra modern and high end finish from the minute you walk in with a beautiful reception area and stunning breakfast room. The hotel staff were some of the friendliest I have ever had the pleasure of staying with. Even upon arrival I was offered not one but two drinks...a coffee and a hot mulled cider. This to me is a serious win win situation. The rooms here are compact but well designed meaning I did not miss the extra space you get in other places. All of the finishes in the rooms are high end and the air con/wet room really add to that feeling of luxury. Now, with all of my reviews I have to get to the food....both breakfast and the evening cheese and wine were included in our stay. When you say cheese and wine to me normally I am a happy boy, but when you add the word complimentary I am filled with the joys of life! Perfectly located, well designed and a very pleasant stay. read more

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Stayed here during my first trip to London. Loved my trip to London, and staying here was a great decision. It was easy to get to the hotel from the airport. The hardest part was standing in line to get the rail ticket. It's just a block and a half away from the a tube stop! The staff is amazing. They were all beyond sweet and helpful. From 5pm to 8pm they offer complimentary wine and cheese ( as well as soda, coffee, and ice cream). You better believe we took advantage of that each day we could! The hotel also offers complimentary wifi throughout. Only gripe is that it logs on and off every time your device goes to sleep. Also it seems that night time hours equals awful connectivity. I assume it's because of heavy use. The hotel itself is quite lovely. The lobby is quaint and doubles up as reception area, dining area - an all around all purpose room. There is an elevator, albeit small. Actually, the entire hotel can be described in one word... SMALL With that said, it is still great. Service is outstanding. For price and location it's not too bad. Now, if you're bunking with someone be sure you know them well and are comfortable. The room is so small, nothing is left to the imagination. The room is designed well ( modern) but there's nothing you can do to hide size. The bathroom is separated from the bed only by frosted sliding doors. This means, your silhouette is clearly seen. Using the toilet, well let's just say, you can hear and smell everything. So, if you're still in that romantic, I don't fart in front of him stage of your relationship, this room is not for you!!! There's also banishing them to the lobby Bathroom, if all else fails. To save a bit for cash, I opted for a window less room. Only thing is you lose all sense of time. It's a bit like vegas casinos. I size doesn't scare you, then this is a great place to be. read more

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A tremendous bargain in London. Yes, the rooms are small, but well laid out. Decent free wifi is included and there's a very nice flat screen tv with numerous channels. Also, a bottle of mineral water and a kettle for coffee or tea. The continental breakfast was quite good, with a coffee machine, a selection of juices and sparkling water, as well as pastries and breads. There's also a stand with free umbrellas to use. The hotel is very close to the old street tube line, which I found easy to use to connect to the rest of London. There's also a drugstore, cash machine, and several pubs nearby. The hotel offers free wine and cheese from about 5-7, very nice selection of cheese. read more

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Z Hotel know the score - I really enjoyed my recent visit which was fairly whistle stop but it was an experience I'm keen to shout about and would recommend to friends looking for a fairly budget (if that's not an oxymoron) hotel in the hipster Old Street/Shoreditch area of London. Here's some top tips. 1. Even though I was 2 hours early my room was ready so they let me in - nice bonus points for them there! 2. Wifi was quick and easy to use with no password. 3. Staff were very friendly 4. Breakfast provided was a really good continental spread with great fresh fruit and croissants. 5. Rooms were clean and modern with flat screen tv's, free sky and decent showers. I'd happily stay at the Z again! read more

After finding myself in Shoreditch and in need of a last minute and affordable room I ended up at the Z Hotel. It's conveniently located, close to the Old Street tube station. I was in very early in the morning and friendly staff happily took my bags until I was ready to check-in later that evening. This place definitely compact; the reception area is pretty minimal and the rooms don't have much space beyond the bed. I was given a complimentary upgrade on my Inside Queen room upon arrival to one with a window which was a pleasant surprise. Although they are small it's hard to fault these rooms. Clean and modern. There is a cafe/dining area where drinks are available at night and where you can sit if you need a bit more space but don't expect a huge selection. I didn't try their breakfast but Shoreditch is full of trendy coffee/breakfast places nearby. I think the Hoxton is a slightly better option for not too much more money, but if it wasn't available and I needed a bed, I would absolutely stay here again. It's functional hotel, but what it does it does well. read more

After a 12 hour flight delay, I arrived at the Z Hotel hoping to be able to rest for just an hour or so. I knew there was no way I'd be getting my money back for the room I didn't use, but hoped I could get a late check out. The manager was going to charge me $35 to stay an extra hour (I had already paid around $150 for my room that I didn't sleep in). When I asked them to waive the fee due to the circumstances they said no. So, I went to my room for the half hour I still had left on my reservation to shower quickly knowing I had to be out by 12pm otherwise they would charge me. At 12:03pm I got a knock on my door asking me to leave. I understand this is a business, but where has hospitality gone? I was so disappointed by this and it was such a rude, unwelcoming way to arrive in London. The room was nice enough, but could hear everything through my door, so suspect it would be noisy at night. read more

I often stay here when I'm in London for work, I really love the feel of this place. It's small and personable which is what you're looking for if you're traveling on your own. The staff and incredibly friendly and helpful. Don't come here if you're expecting a big hotel room though, the Z chain of hotels is unique in that all their rooms are compact in size with all your basic amenities close by. This is not for everyone, however I really admire the way they've utilized the space and what he rooms lack in size they make up for it in comfort. The beds are very comfortable. The only disappointment I had this time round was choosing an internal room with no window. I thought it would be ok, but without natural light in the morning it made it hard to wake up. Definitely do not pick this room if you're coming off a long haul flight. Another nice perk is from 5-8pm they have free wine/cheese for guest! read more

Hugely Disappointing Lack of Customer Service and Flexibility: Have stayed at this hotel a number of times in last 6 weeks and planned to stay there on a weekly basis for the foreseeable future for work. Having pre-booked a room for next week a family incident has meant I unfortunately have to cancel. I was informed that despite my previous stays and future planned stays that a full room cancellation would be collected and could not be transferred to another date. I have never known such a lack of flexibility from a hotel in 20 years of travelling on business to London. Be very careful when reserving this hotel in advance read more

First I need to put a perspective on this hotel. The rooms are small. If you don't like small rooms or if you are expecting a big room you will be disappointed in the size of the room. With that said, if you come with this expectation then you will love this hotel. It is a model of modern efficiency. They do away with a lot of the things the big hotel chains cling too. It is designed with affordability in mind without being cheap or low quality. The staff is friendly, professional and abundant. The breakfast is good, with a nice selection of options. They also have a happy hour for quests which is also very nice. The room I had was an inside room, meaning it didn't have a window. How many times have looked out your hotel room window when staying in a business hotel? Me, not often. The room didn't feel claustrophobic at all because it has a nice sized, queen size bed with a massive 42" flat panel TV at its foot. There is a nice, small shower room. There is also a central control panel next to the bed that controls the lights and heating/cooling. There is very good, high-speed, wifi throughout the hotel which is free. There aren't a lot of outlets to plug things in which is ok with me since I only have a computer and phone; I could see how this might annoy someone who has a tablet as well or other items they want to plug in at the same time. The rooms do not have telephones, I needed to use my phone to call the hotel to ask what time check out was (it's 11AM). Here is the best part, it's £80 a night. I challenge anyone to find a nicer hotel in London for that price. read more

Mixed bag for the Z Hotel! It's a 3.5 star really - lots of really good points and a few not so great points, but overall, if you're wanting to stay in a good location in London for a very reasonable price, not expecting too many frills, this one could be for you! So. Good Things: - Wine & Cheese hour - every day. Free cheese. And wine. (should really just stop this review here!) - Cheap (seriously good rates) - Location (Old St, Shoreditch, and all their pubs, cafes, restaurants. De-lish) - Teeny tiny rooms but everything is in it's place. - Unreal hair dryer - better than my one at home which is saying something! - Great pillows and comfy beds - Fast, easy to connect wifi Not So Good Things: - No phone in room so if you want to get in touch with reception, you have to either trek down, or find one on the floor in the common area - Weak showers - little more than a dribble - No toiletries - I never bring shampoo etc with me so it was a bit of a shock to arrive to just one little poach of soap / body wash / shampoo all in one. - Receptionists - zero knowledge of the surrounding area. I asked where I could go for a run for example and was met with a resounding 'no idea'. In fact, if you are looking for somewhere, there's a gorgeous canal about five mins away with lovely houseboats and greenery that's definitely worth checking out. - They have these HUGE TVs which would normally be great, except in these rooms, the TV is quite literally about 1 metre from your face, and about half the size of the bed itself, so nearly impossible to watch without fear of immediate blindness. - The rooms really are very very tiny. For example there was no where to put my suitcase even. I think a little more thought would make an even better experience. read more

I was here for a week-long business trip, and I had a lot of bad experiences at this hotel (and I feel like I rarely have much to complain about). I don't think I'll return. When I checked in, they were unable to find my reservation. The lady at the desk basically gave up and demanded that I produce my reservation confirmation number. Well, the only way for me to do that was to empty my bag to find my laptop, get online, etc. etc. Doing that right at the front desk was borderline humiliating. (It turned out that they swapped my first and last name, somehow. I'm not sure what they should have done in that situation---but I think decorum dictates that it's their problem, not mine, so long as I didn't make a genuine major error.) This was made worse by the fact that the lobby is really just a tiny desk with not enough room to maneuver in. With that resolved, I headed up to my room, which was a huge disappointment. There was *no natural light of any sort* and the room was absurdly small even for European standards. There was no hint of a closet or coat rack---just a few coat hangers on the wall. There was no stand for my suitcase. The AC system used degrees (celsius, which as an American is absolutely meaningless, but whatever) and I couldn't seem to get to a point where I could just make it (kinda loud and whiny-sounding) shut off so I could get to sleep. Worst of all, there was no natural light of any sort. I wouldn't have guessed that I'd care that much, but it left me absolutely miserable, and I had an unbelievably hard time falling asleep---and getting up at a sensible hour. I thought of eating my reservation and checking out after the first night---and I still sorta wish I did. Another huge issue was the shower. I could not get the water hot enough to tolerate. I asked the desk to look into it, and they said they would, but it was the same the next day. There was also a really poor selection of soaps etc. They just provide two things: a bar of hand soap, and a baggy of body wash / shampoo. Point 1: there's no such thing as a body wash that's also a shampoo...nobody with four brain cells to rub together wants to put body soap in their hair. Point 2: Conditioner?...lots of people condition daily---I am no snob but I condition more often than I shampoo. And I travel from the US with a compact bag. Even cheap Eastern European hostels have better options. For shame. Lastly, I had a week-long allergy attack---the worst I've probably had in a decade---the entire time I was staying there. Not sure if that was just a combination of jetlag and London---believe it or not, the pollution metrics are worse than NYC, where I live---or maybe the hotel just doesn't have good HEPA filters or has problems with new construction-related things outgassing. The one thing I liked is the cafe happy hour wasn't bad. Of course it's infected with depressed middle-aged couples and shouty bros in businesswear---would be nicer if it was a bar or lounge so people felt like they could mingle (and get away from the worst folks). I really wonder what people who like this place like about it. read more

We were STUNNED by the level of service at Z hotel, our first point of contact Sandra checked bags early, amazingly described the amenities, and shared a heartfelt description of the optional breakfast. It was literally the best check in process at a hotel ever- and after 18 hours of travel it was so welcome. Now the good- the room is small but super slick and modern, and for the price, it's a screaming deal. If you want a sexy place, and you're okay with small, this is your spot. If that's all you're looking for it's a square deal, but then they hit you with the free wine, cheese and food from 5-8pm. TOTALY FREE. Our host who kept the food stocked and wine flowing Francesca welcomed us to a world class spread of cheese, wine, espresso and croissants... We were floored. It was the highlight of our long day- it was a high quality gracious gift, and my family and I enjoyed it, and the time together, thoroughly. I've never written a review of a hotel, but this stood out. My loyalty is locked in- we honestly wouldn't stay anywhere else in London, and amazingly it's less expensive than the competition. Easy choice, your welcome! :) read more

This hotel was great, though before booking you should be aware that it features teeny tiny rooms! I have travelled most of Europe and this is the smallest I've ever seen. Really only room for carry on luggage and even then it needs to go under the bed. If you are ok with this I would highly recommend it. It is new and features modern design and a large flatscreen tv. Despite the compact size of the room it has everything you need. Rooms were very clean and staff were friendly. Location in Shoreditch was excellent as there were several coffee shops, pubs, and restaurants nearby as well as a tube station. Perfect for solo or business travellers and ok for physically small couples (I honestly think larger people would have a hard time sharing this room due to the extreme space constraints) for a short term stay. Free wine and cheese in the evenings, but we never made it down for that. read more

Went to London for a few days on Business was recommended the Z Hotel by my colleagues. I must say I was pleasantly pleased when i arrived after work I got a very warm greeting and was offered a drink while I was waiting to book in. Booking in was effortless and I had my room key with minutes. Before going to drop off my bags I was asked to come and enjoy a glass of wine and some cheese. Wow very nice as much wine and cheese great selection and variety of cheese. a few glasses of wine later I was lets just say doing some work was the least of my worries.. On that note I have to say the wifi was excellent and very user friendly. The rooms are compact but very comfortable being over six foot I thought it was going to be a squeeze, but far from it I couldn't have been more comfortable, nice air conditioned room. toilet and shower on suite no shortage of hot water , and nice comfortable towels. Coffee supplied and a massive telly. The room was completely silent no noises in the corridors slept extremely well. Overall a very enjoyable experience I will use their services again staff were very approachable and friendly. read more

We are from United States. And This is place is absolutely wonderful, really really clean and wonderful costumer service at night they give you wine and some cheese just because!!! And the location is amazing close to the subway and close to everything else, beds are comfortable we stayed in a small room but everything is really well organized, and they have Hair dryer for me this is very important ha! read more