Mansplaining, not asking questions about project and just saying it's really expensive. I am in the film business, I am not stupid and know how expensive home theaters can be. Without asking me dimensions, or number of people or really anything, MIKE starts telling me it's "really expensive". Yes, I know, I need a quote. He tells me "it depends on the number of people... " Yes, I know, ask me what you want. "I'm trying to ask but you're not letting me". Yes, yes I am. I know that I have one quote for @$100 per listening device, $3000 for the monitor- he stopped me. "Well our screens are around $10,000k so I'm not sure you understand". What MIKE failed to ask me was that I was looking for a large maybe 90' TV, NOT a screen. So you know what MIKE, I will buy elsewhere and in the words of Julia Roberts- BIG MISTAKE, HUGE. Go mansplain to someone else. read more

Awesome! One of the best purchasing experiences of my LIFE! They're knowledgeable, friendly, and NOT pushy at all. They make you feel comfortable to look around and don't hover, but answer any question you have right away. I highly recommend them for all your home theater/family room needs! read more

Terrible!!! Don't return calls, oversold the job. Nothing good to say. Already posted before, but see this is new with only 2 posts from the owners family, so felt a need to repost! I know it's not easy to find someone, but keep trying, don't use them! read more

We recently moved to the area and wanted to begin our journey to update our home theater. I happened to notice Theater Xtreme when we were house hunting. I stopped by one afternoon, and as soon as I walked in, I knew I was in the right store. There are multiple rooms and screen setups, including an audio room. This is extremely impressive, however, it is not the best part of the store. Tim, made this entire experience. He listened and knew I was just interested in seeing what the store was about, during that visit. The space in our new house was a bit awkward of a layout, and had some outdated equipment. I was trying to figure out what to upgrade. Tim volunteered to come take a look. I hadn't purchased anything yet, and he came out to advise. As we moved forward, he never attempted to push a more expensive product. He asked what our budget was to make the best recommendations. His recommendations came from listening to our feedback, understanding our budget, spending a good amount of time with us and knowing our space. He spent over an hour with my wife listening to the different speakers, while his staff kindly entertained our children. What is also great, is he has a good selection of different types of home theater furniture in the store. This was really helpful to sit in multiple different styles. I upsold myself on the receiver as we discussed how I wanted to enhance the audio experience in the future. I really enjoyed the dialogue and exchange of information with Tim. It educated me, and my questions helped shape our experience to design a great set up. Tim provided and unbelievable amount of information via email and multiple in person discussions. I could have easy taken this information and purchased online, but his pricing was better, and I believe in supporting local. After delivery, Tim has checked in multiple times to ensure we were happy, and had no issues setting it up. I installed all the equipment. We felt completely informed with our decision, and have no buyers remorse. So far we have purchased some speakers, receiver, power condition and new theater seating, and look forward to a continued relationship with him. read more

Good Salesman but once you buy, don't expect any support. I spent thousands on speakers, components, wireless internet. Once they recieved payment, I got zero support - no showed twice for appointments - their excuse was they were with customers. I thought that was what I was. The whole point of paying more for an electronics product (which you will) is the expected support the business will provide. read more