We purchased two pairs of skates from George. He is very…read moreknowledgeable and costumer service is absolutely 5 star!!! We will be coming back for sure.

George, the owner of Skatesport, does the most amazing job sharpening my figure skates and my…read morehockey skates. Make sure if you want to go here you have an appointment because George can be booked up to a month in advance because he sharpens skates for western mass and most of Connecticut, but it's worth the wait! I have moved to Indianapolis and most places here put the skates on a machine, so now I mail my figure skates to him and give him a check for the sharpening and the cost of postage to mail them back. Wouldn't trust my skates to anyone else!

Posted for a friend…read more To the owner of Gateway Hardware, Thomas McCarthy. As the Executive Director of the Boys & Girls Club Family Center, I am completely disgusted on how you treated me today. I came in to personally introduce myself, and to let you know that the Springfield Ballers along with my Club, with several dedicated people, are working to launch our city's first youth Lacrosse program, and we want to work directly with you. You are a Springfield based business and we want to direct our youth and families to buy their equipment from you...NOW THAT WILL NEVER HAPPEN!!! I waited patiently for 15 minutes as you were helping another customer. I held a conversation with one of your associates that was very excited that the city is finally launching our Lacrosse program for the youth. We laughed and also talked about how many kids we see getting the opportunity to further their athletic careers into college, and with Lacrosse, so many more doors will be open for them. Once you were free, your associate tried to get your attention for me so that I could take a few seconds to introduce myself and also to hopefully begin to build a relationship with your business. My goal was to set up our personal account with you so that we could purchase the needed lacrosse equipment and also let our youth and families know that we will be working directly with you in the future. You're response when you looked at me... "WHAT DO YOU WANT? I'M BUSY...WHAT DO YOU WANT?" My first response after the smile was completely wiped from my face. "Are you serious?" "YES I'M SERIOUS! WHAT DO YOU WANT?" You looked at me as if I was bothering you, and that I was also not worthy of your time. In response to your ignorance, I let you know who I was and that I would not tolerate your blatant disrespect of me or anyone who looks like me that walks into your establishment. I then turned to your associate and thanked him for his time and for being so cordial. In my opinion, you saw a black man walk into your business and thought that I was lesser than you. Your response and how I was treated, allowed me to see who you are. I will NEVER set foot into your business again and I will make sure to let everyone that I know not to frequent your store. You lost a future loyal customer and everyone that our organization will touch. In this midst of my anger, #Andreswestsidesportsshop has offered to work with our Club to make sure that our youth and families are treated with the upmost respect and I am glad that they are excited about what we are bringing to the City of Springfield. HAVE A GOOD DAY!!! 6/22/2021

As always Great Service! They were very busy on Sunday afternoon. Took the time with my son to make…read moresure he got the right fit on all his new equipment. We drive 20 minutes and have two hockey shop closer to us but we only shop Gateway. Since our first visit five years ago with a three year old needing his first skates we've only shopped Gateway. Good customer service goes a long way.

We visited this location for the second time this season. Both times CJ helped us. We felt well…read moretaken care of and left with no questions unanswered. His knowledge of hockey is great! He works with people well and even during busy times gives people the time they deserve and need. After our first time there and the amazing help we had received from CJ we hoped he would be working again today. We were in luck! He took great care of my son from buying a new helmet, looking at sticks, and purchasing new skates today. Wile this location is more than an hour from us we feel it's well worth the time. We have been greeted and helped all the employees have been kind and helpful. We greatly appreciated CJs want to explain everything so that we could understand and felt we were making the best investment for our child.

The salesman could only show me 2 skates for my larger feet, very surprised they didn't have more…read more Said most hockey players have smaller feet! Disappointing experience there. Won't go back.

We bought bikes. Got good, knowledgeable service in both Keene NH store and West Springfield MA…read morestore. If you go to the Keene store, ask for the assistant manager because whoever put our bikes together put the seats on backwards and he caught the errors and fixed them.

I never write reviews, but I am beyond happy with the customer service I received from Chuck at the…read moreDick's in West Springfield, MA. It is refreshing to know that there are people in retail management that really want to help. I see Dick's in a whole new light and will be shopping at the West Springfield location for all my sporting goods from now on. -Christine

Ok it's not the most glamorous place to shop but Eric the manager is very knowledgeable, extremely…read morecourteous and very helpful. He's working with what looks like 16 year old hockey players...I mean how much personality do you really expect from them, lol.

Great service. Busy because inside the rink but always take time to help. Usually shop their main…read morestore in Springfield. When in need at rink they always come through.

We drove up to Massachusetts to rent a snowboard for my daughter. Unfortunately, the place we…read moreoriginally planned to visit was closed due to the the big E. However, we found another store nearby and decided to check it out. They were having a sale and were offering discounts on last year's products. We spoke with a gentleman on the second floor who helped us find the right snowboard, bindings, and boots while staying within our budget. We were able to walk away with everything we needed at a reasonable price, and my daughter is very happy with her new gear!

They don't stand by their equipment. Rented skis for the…read moreseason that were defective - one ski literally split lengthwise. I could see inside that it was being held together by glue, and was probably unsafe to use in the first place. My family was on vacation so we were forced to buy a used pair for my son so that his trip wasn't ruined. When I returned the skis the store refused to refund any of our money, gave me an attitude, and blamed it on my beginner-skier son. Do yourself a favor and take your business elsewhere.